Initial Business Response /* (1000, 16, 2014/12/22) */
Received business response via email on 12/22/14:
My response is that this was a customer from mike Harvey hondaI repainted the Quarter panel only that was also painted one time before by another shopThe client still was not
happySo I repainted it and polished it againThis is a used carThe panel we painted looked better theThe rest of the carThe customer came to anchor already angry at the situationNo matter what we would do will not satisfy this clientThis all happened a year agoAll I have heard from him is a negative yelp reviewThis is not writeI am a third party that had not had a chance to state my case
This is very wrong and upsetting This customer has not handled this with me directly
Initial Business Response /* (1000, 5, 2014/09/09) */
To Whom it May Concern,
As I stated to [redacted], I informed her that I would resolve the situation as soon as possible. After receiving all of the reports and receipts from [redacted] mechanic, I discovered that the damage that occurred...
was possibly due to Anchor's interior detailing. I had concern and apprehension due to the excessive miles on the vehicle, as well as the condition of the vehicle when we started. The vehicle was extremely filthy. In addition, the accounts payable individual was out of town to process the claim. Also, I, as the owner of the company, had two medical procedures performed at the same time. This took me away from the office for four days.
I have been nothing but helpful, courteous and honest with [redacted] throughout this whole process. I am sorry that she felt the need to file a complaint against our company with the Revdex.com.
Please note that I paid all of the repairs totaling to $640.83 by a personal money order. If needed, I can send copies of all the paperwork regarding this case and the repairs to [redacted] vehicle. Thank you.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] has yet to reimburse me for the cost of the detail! There is a final invoice that Mr. [redacted] still hasn't responded to. Mr. [redacted] was deceptive and tried to blame the security team at my office park until they stepped in to dispute that charge. Mr. [redacted] still does not respond to my emails. Mr. [redacted] could have avoided being reported to the Revdex.com had he returned my phone calls and responded to my emails. He escalated this matter by being deceptive and now we are where we are.
I'm sorry for Mr. [redacted]'s medical issues but he initially told me resolution of this matter was delayed because his wife was out of town. Later he told me that delays were due to the long weekend at Labor Day. This is especially odd in that the incident occurred two whole weeks prior to Labor Day. Mr. [redacted] could have surely, returned the $150 charge for the detail job in that time.
I will be satisfied when the vehicle is fully functional and I'm fully reimbursed for the damage. Nothing short of that will suffice.
[redacted]
Initial Business Response /* (1000, 16, 2014/12/22) */
Received business response via email on 12/22/14:
My response is that this was a customer from mike Harvey hondaI repainted the Quarter panel only that was also painted one time before by another shopThe client still was not
happySo I repainted it and polished it againThis is a used carThe panel we painted looked better theThe rest of the carThe customer came to anchor already angry at the situationNo matter what we would do will not satisfy this clientThis all happened a year agoAll I have heard from him is a negative yelp reviewThis is not writeI am a third party that had not had a chance to state my case
This is very wrong and upsetting This customer has not handled this with me directly
Initial Business Response /* (1000, 5, 2014/09/09) */
To Whom it May Concern,
As I stated to [redacted], I informed her that I would resolve the situation as soon as possible. After receiving all of the reports and receipts from [redacted] mechanic, I discovered that the damage that occurred...
was possibly due to Anchor's interior detailing. I had concern and apprehension due to the excessive miles on the vehicle, as well as the condition of the vehicle when we started. The vehicle was extremely filthy. In addition, the accounts payable individual was out of town to process the claim. Also, I, as the owner of the company, had two medical procedures performed at the same time. This took me away from the office for four days.
I have been nothing but helpful, courteous and honest with [redacted] throughout this whole process. I am sorry that she felt the need to file a complaint against our company with the Revdex.com.
Please note that I paid all of the repairs totaling to $640.83 by a personal money order. If needed, I can send copies of all the paperwork regarding this case and the repairs to [redacted] vehicle. Thank you.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] has yet to reimburse me for the cost of the detail! There is a final invoice that Mr. [redacted] still hasn't responded to. Mr. [redacted] was deceptive and tried to blame the security team at my office park until they stepped in to dispute that charge. Mr. [redacted] still does not respond to my emails. Mr. [redacted] could have avoided being reported to the Revdex.com had he returned my phone calls and responded to my emails. He escalated this matter by being deceptive and now we are where we are.
I'm sorry for Mr. [redacted]'s medical issues but he initially told me resolution of this matter was delayed because his wife was out of town. Later he told me that delays were due to the long weekend at Labor Day. This is especially odd in that the incident occurred two whole weeks prior to Labor Day. Mr. [redacted] could have surely, returned the $150 charge for the detail job in that time.
I will be satisfied when the vehicle is fully functional and I'm fully reimbursed for the damage. Nothing short of that will suffice.
[redacted]