Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ To Whom it May Concern, As I stated to [redacted] , I informed her that I would resolve the situation as soon as possibleAfter receiving all of the reports and receipts from [redacted] mechanic, I discovered that the damage that occurred was possibly due to Anchor's interior detailingI had concern and apprehension due to the excessive miles on the vehicle, as well as the condition of the vehicle when we startedThe vehicle was extremely filthyIn addition, the accounts payable individual was out of town to process the claimAlso, I, as the owner of the company, had two medical procedures performed at the same timeThis took me away from the office for four days I have been nothing but helpful, courteous and honest with [redacted] throughout this whole processI am sorry that she felt the need to file a complaint against our company with the Revdex.com Please note that I paid all of the repairs totaling to $by a personal money orderIf needed, I can send copies of all the paperwork regarding this case and the repairs to [redacted] vehicleThank you Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] has yet to reimburse me for the cost of the detail! There is a final invoice that Mr [redacted] still hasn't responded toMr [redacted] was deceptive and tried to blame the security team at my office park until they stepped in to dispute that chargeMr [redacted] still does not respond to my emailsMr [redacted] could have avoided being reported to the Revdex.com had he returned my phone calls and responded to my emailsHe escalated this matter by being deceptive and now we are where we are I'm sorry for Mr***'s medical issues but he initially told me resolution of this matter was delayed because his wife was out of townLater he told me that delays were due to the long weekend at Labor DayThis is especially odd in that the incident occurred two whole weeks prior to Labor DayMr [redacted] could have surely, returned the $charge for the detail job in that time I will be satisfied when the vehicle is fully functional and I'm fully reimbursed for the damageNothing short of that will suffice [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ To Whom it May Concern, As I stated to [redacted] , I informed her that I would resolve the situation as soon as possibleAfter receiving all of the reports and receipts from [redacted] mechanic, I discovered that the damage that occurred was possibly due to Anchor's interior detailingI had concern and apprehension due to the excessive miles on the vehicle, as well as the condition of the vehicle when we startedThe vehicle was extremely filthyIn addition, the accounts payable individual was out of town to process the claimAlso, I, as the owner of the company, had two medical procedures performed at the same timeThis took me away from the office for four days I have been nothing but helpful, courteous and honest with [redacted] throughout this whole processI am sorry that she felt the need to file a complaint against our company with the Revdex.com Please note that I paid all of the repairs totaling to $by a personal money orderIf needed, I can send copies of all the paperwork regarding this case and the repairs to [redacted] vehicleThank you Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] has yet to reimburse me for the cost of the detail! There is a final invoice that Mr [redacted] still hasn't responded toMr [redacted] was deceptive and tried to blame the security team at my office park until they stepped in to dispute that chargeMr [redacted] still does not respond to my emailsMr [redacted] could have avoided being reported to the Revdex.com had he returned my phone calls and responded to my emailsHe escalated this matter by being deceptive and now we are where we are I'm sorry for Mr***'s medical issues but he initially told me resolution of this matter was delayed because his wife was out of townLater he told me that delays were due to the long weekend at Labor DayThis is especially odd in that the incident occurred two whole weeks prior to Labor DayMr [redacted] could have surely, returned the $charge for the detail job in that time I will be satisfied when the vehicle is fully functional and I'm fully reimbursed for the damageNothing short of that will suffice [redacted]