Mrs. [redacted],It is not true that you haven't heard from Anchor Pools. We have been in contact multiple times as well we responded to the Revdex.com in regards to your matter multiple times. Again, our stance is this, it is a neighborly dispute, Anchor Pools was contacted to build a pool at Mrs. [redacted]'s neighbor over a year ago. We were not contracted to grade or landscape either yard, just build an inground pool. That being said, our offer still stands that if Mrs. [redacted] and her neighbor want to provide access to the area of neighborly dispute we will provide a bobcat at Anchor Pools expense.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The pool company called me once, but has not mentioned when the work would be completed or arranged for the work to be completed. The conversation was on what needs to be accomplished on my property.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
To Whom It May Concern:This letter is in regard to the complaint about the pool built on [redacted] in the spring of 2015. This complaint was made by the neighbor of our customer regarding the dirt from excavating being put in her yard.Anchor Pools spread excess dirt at our customer's request...
around the dig site. Our customer's pool is at least 20' from the neighbor's yard. At the time of excavation, it was thought by our customer that all areas where the dirt was spread was their property. This seems to be a neighborly dispute and has nothing to do with Anchor Pools. The person complaining is not our customer nor did we have any interaction with her during or since the construction in 2015.We feel that this complaint should be expunged from our unblemished record with the Revdex.com. If the homeowner wants additional work done, it would be a landscaper issue between the homeowners and landscaper and nothing to do with Anchor Pools & Spas, Inc.
Mrs. [redacted],It is not true that you haven't heard from Anchor Pools. We have been in contact multiple times as well we responded to the Revdex.com in regards to your matter multiple times. Again, our stance is this, it is a neighborly dispute, Anchor Pools was contacted to build a pool at Mrs. [redacted]'s neighbor over a year ago. We were not contracted to grade or landscape either yard, just build an inground pool. That being said, our offer still stands that if Mrs. [redacted] and her neighbor want to provide access to the area of neighborly dispute we will provide a bobcat at Anchor Pools expense.
Here is the requested information. The original is 16x20, if a hard copy of it is needed, I can get a copy and mail it in.Thanks.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The pool company called me once, but has not mentioned when the work would be completed or arranged for the work to be completed. The conversation was on what needs to be accomplished on my property.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We have contacted [redacted] and made arrangements to go to her home the first few weeks of August.Thanks,[redacted]
To Whom It May Concern:This letter is in regard to the complaint about the pool built on [redacted] in the spring of 2015. This complaint was made by the neighbor of our customer regarding the dirt from excavating being put in her yard.Anchor Pools spread excess dirt at our customer's request...
around the dig site. Our customer's pool is at least 20' from the neighbor's yard. At the time of excavation, it was thought by our customer that all areas where the dirt was spread was their property. This seems to be a neighborly dispute and has nothing to do with Anchor Pools. The person complaining is not our customer nor did we have any interaction with her during or since the construction in 2015.We feel that this complaint should be expunged from our unblemished record with the Revdex.com. If the homeowner wants additional work done, it would be a landscaper issue between the homeowners and landscaper and nothing to do with Anchor Pools & Spas, Inc.