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Anchor Pools Inc

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This letter is in response to the complaint filed August 17, 2016.  [redacted]  Anchor Pools handles many aspects of the swimming pool construction; however, like many construction companies, there are items of a new pool build that we do subcontract to others.  The subcontractors...

we use are the same ones that we have built relationships with for years, and they handle aspects of the job (for example, shotcrete on a pool) that we do not carry the equipment for in house. Both owners of the company were on site multiple times to check progress on this pool.   Where the customer chose to locate the pool the land has a 6’7” elevation change from one end of the pool to the other.  The retaining wall was constructed close to the pool to keep the height of the wall to a minimum and to avoid the costs of a higher wall (there was a 6’7” elevation change from one end of the pool to the other).  This location and height was agreed to by the homeowner.  The purpose of a retaining wall for the pool is to keep water from running into the pool and the retaining wall has been very effective.    The 3’ to 6’ reflects depth of the pool water.  Of the 3’8”, 3 ½” are Deck and 3” of it is tile above the water line, both of these items are not reflected in the depth of the pool water.   The pool was dug on June 9, 2016.  The pool was plastered on July 28, 2016 and the pool was ready to swim by (Equipment on, chemicals in) August 1, 2016 for a total of 7 ½ weeks (well within the 6-8 weeks we quoted to the customer).   The construction of this pool was taking place primarily from June through July.  The heat index during this time was at least 95 degrees every day, and temperatures exceeded 100 degrees throughout this pool construction.  The majority of this time was in a heat advisory warning.  We have to construct outside, and I expect (demand) that my guys take more breaks than average for their health and well being.   We have been in business for 38 years, we proudly stand behind the work on any pool that we construct.  We build a beautiful, well constructed swimming pool.   We have already agreed to deduct $4000.00 from this customer’s total balance.  We have also brought in 8 loads of dirt at no charge for this customer.

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