Anchor Property Management

Review: Anchor property management has taken over the apartment complex and the building has bed bugs as well as mice. They are not willing to exterminate the property. Everyone has thrown out their belongings and they property is left outside the building as well as in the parking lot for examples couches dressers ect. Everyone in the building has requested something be done but anchor property management has ignored all request. I have a newborn as well as two older kids 5&8. They have bumps and complain about itching at night. I am afraid their health will be affected as well as my newborn if nothing is done.Desired Settlement: It would be ideal if someone from the Revdex.com investigated our complaints as well as light a fire under the company's behind to make them exterminate our building.

Business

Response:

We are in receipt of your letter alleging that our firm has failed to respond appropriatelyto pest control and trash issues at the property we manage at [redacted],Madison. The facts do not support these allegations and we categorically refute them.We received a call from the tenant in apartment #4 stating that she had bedbugs in herapartment. We promptly had a professional pest control specialist inspect the unit. Heconfirmed the presence of bedbugs in the unit, discussed proper preparation for treatmentwith the tenant and subsequently treated the infestation.Without our knowledge or consent, that tenant placed dozens of plastic trash bags in therear of the building. Each tenant in the building has a City of Madison trash cart andrecycling cart. Each tenant is responsible for placing the carts on the terrace on trash day.Even so, when we became aware of the problem, we arranged for the delivery of adumpster and the removal of the trash improperly disposed by the tenant.Shortly thereafter, the tenant in #4 called again, this time stating that she had noticedmice in the building. Further, she stated that she believed the tenant in apartment #3 alsohad bedbugs in her unit. Again, we promptly arranged for a professional pest controlspecialist to treat the building for mice and inspect apartment #3 for bedbugs and he didso. The inspection did disclose bedbugs in apartment #3. The tenant in apartment #3 wasgiven the preparation instructions for treatment. When the tenant notified our firm thatthe preparations had been made, her unit was promptly treated as well. In preparation fortreatment, the tenant in #3 placed some pieces of furniture on the side of the building.The Tenant protests that we did not remove it however that, too, is the tenant'sresponsibility and the City prohibits placing large items on the terrace more than 12 hrs inadvance of trash collection. Those items have since been removed by the City.We fully appreciate the concerns and fears that these issues may have raised in theTenant. The tenants in apartment numbers 3 and 4 reported real, substantiated issues andwe acted promptly to remedy them. We rely on the advice oflicensed professionals andexperts in response to pest control and other issues. We were not advised to preemptivelytreat additional apartments in the building and the Tenant never suggested that she hadbedbugs in her unit - only that others had bedbugs in theirs. Had the Tenant given usreason to believe she had bedbugs in her unit, we would have had pest control conduct aninspection in her unit as well and treat any infestation found.To allay the Tenant's fears, her apartment was inspected today for bedbugs by aprofessional pest control specialist. He reported that he did not detect the presence ofbedbugs in her unit.To summarize, we have responded in a timely and appropriate manner to the real pestcontrol issues in other apartments in the building as well as the common areas. We willcontinue to do so. The Tenant's note misstates the facts and suggests we have donenothing. In reality, we have done everything we were advised to do by a professional pestcontrol specialist.Sincerely,

Review: We rented a house at [redacted] through anchor property management for two and a half years and then went to dinner one night to come back to the house being on fire. We basically lost everything including our pets and was told through multiple agencies that we were owed the security deposit in full which was $1130.00 and the rent to be paid back for the half month rent we already paid for that month and were no longer able to live there. Anchor property had two people tell us that they owed us that and would be cutting us a check hopefully within a week. It has been over three weeks and we have talked with anchor property twice now, just to find out that they can't pay us that right now because the owner of the property has no money in her account. We have had to find a new place and pay another security deposit and first month's rent as well as buy everything we need like a bed and so on.Desired Settlement: We just want the security deposit and half month's back rent that anchor property originally told us that we'd get within a week.

Business

Response:

We are in receipt of complaint 1.0. #[redacted] ([redacted])

The house fire continues to be under investigation because it is the position of the insurance carrier

(Erie Insurance) that the cause of the fire is yet undetermined.

The security deposit as held will be suspect and under consideration, upon completion of the loss.

I have decided, however, to refund both the Y2 of one month rent and security deposit as requested

and will deal with the other parties involved.

Sincerely,

Anchor Property Management of Madison, WI has been managing our condo property for the last 3 years. While I find the day-to-day service (cut lawn/ shoveling) adequate, I am abhorred at their response to emergent situations. Our roof has now leaked three times after sustaining hail damage. All three times we have called Anchor Management about it (twice during normal business hours and once during off-hours) they have failed to respond within their policy of one hour. I quote from their webpage "Anchor has a 24 hour/ 7 days per week maintenance response program. Emergencies are responded to within one hour or less. This goal is met 99.5% of the time." Flooding is considered an emergency, as listed on their website. I also double checked that our leaking roof would qualify as an emergency with the staff of Anchor Management, and they agreed. While I am only one person, our family's experiences make it difficult for me to believe their 99.5% statistic quoted above. I am currently in the middle of our third leaking roof episode. It's been over 48 hours, and Anchor still has not contacted us regarding our request to have the roof fixed. Luckily, the roofer whom they sent out to fix the problem the first time was wonderful enough to give us his direct number, so the problem is being addressed- but shouldn't Anchor Management be handling this? Overall, if all you want is a cut lawn, Anchor Management might be fine, but I would not recommend them for any sort of emergent situation.