Anchor Realty Northeast

Dear [redacted] ***,In response to the attached complaint, please consider the followingThe service request was sent to the owner immediatelyWhen received, a technician was sent out as quickly as possible, given the weather conditions and the demand for their servicesUnfortunately, the repair did not work and the owner sent out an HVAC specialist, who determined that parts were neededParts were ordered promptly and took a bit longer to arrive than expectedWe checked with the owner, who is the one contracting with the HVAC Company and he assured us that at this time the repair has been completed.Sincerely,Anchor Realty

May 15, 2017Dear [redacted] ***,In response to the attached complaint, please note the following:The owner's contractor has been out to the unit in order to address the leakApparently, the leak wasn't mitigated and we have scheduled a plumber to perform the needed repairWe understand [redacted] frustration and will speak to the owner regarding a rent rebate to the tenant.Anchor Realty

Hi! Yes, I feel like their lackadaisical response to everything certainly ran me out of my apartment I am also leaving by June 1st and they are saying they will not refund me anything, including my last month's rent that I paid up front because I am leaving before October I signed a year contract back in Now, I can leave any time I want, so long as I give days notice So I am owed something back I have had so many problems in that house My sewage pipe burst and ruined half of my belongings, all they did was have someone sweep in front of the drain outside My steps are still crumbling! I am having a moving company move me in two weeks If someone falls in that process, they are getting sued My basement steps were extremely wobbly The maintenance man literally screwed a hole in a piece of MY furniture to attach to the steps for support They ruined my furniture Everything I am owed something in returnThese scam artists need to learn how to run a company.and that is not it

From: [redacted] , [redacted] < [redacted] >Date: Wed, May 18, at 11:AMSubject: [redacted] Complaint# [redacted] - Anchor RealtyTo: " [redacted] " < [redacted] >Hi Mrs***,I would like to close this, it has been resolvedThank you, [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I am reinstated the money I previously requested for being displaced from my apartmentThank you for your time and effort in helping me with my complaint Regards, [redacted]

Dear [redacted] ***, This tenant has a delinquent account and we will be filing an eviction for non-payment Sincerely,Walter L

Dear Mrs***,In response to the attached complaint, please consider the followingThe tenant is breaching her lease in vacating the property on 4/30/She was told that we would talk to the owner about possibly refunding her deposit, however, given the breach, the owner declined our requestAlthough the Customer is liable for on-going rent, as a courtesy to her, we decided not to pursue this debt any further

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:While the a/c was FINALLY repaired, it shouldn't take almost WEEKS for this to happen! Anchor Realty showed little to no concern for my health and well being and after I complained repeatedly about the situation, refused to return my calls, texts or emails.I find this both unprofessional and VERY ignorant on their part
Regards,
*** ** *** *** *** *** *** ***Philadelphia, Pa ***

Dear Mrs. [redacted],In response to the attached complaint, please consider the following. The tenant is breaching her lease in vacating the property on 4/30/16. She was told that we would talk to the owner about possibly refunding her deposit, however, given the breach, the owner declined our request. Although the Customer is liable for on-going rent, as a courtesy to her, we decided not to pursue this debt any further.

Dear [redacted],In response to the attached complaint, please note the following:This tenant is still in the unit, therefore a request for the return of her deposit is currentlynoot, Furthermore, she is scheduled for Landlord/Tenant court on 67/17 for nonpayment of rent in the amount of $1,252.50. She did give notice to vacate on or before6/1/17, however, by doing so she would be in breach of her lease, given that her lease term doesn't end until 10/31/17.s[redacted]

Dear [redacted],In response to the attached complaint, please consider the following. The service request was sent to the owner immediately. When received, a technician was sent out as quickly as possible, given the weather conditions and the demand for their services. Unfortunately, the repair did...

not work and the owner sent out an HVAC specialist, who determined that parts were needed. Parts were ordered promptly and took a bit longer to arrive than expected. We checked with the owner, who is the one contracting with the HVAC Company and he assured us that at this time the repair has been completed.Sincerely,Anchor Realty

May 15, 2017Dear [redacted],In response to the attached complaint, please note the following:The owner's contractor has been out to the unit in order to address the leak. Apparently, the leak wasn't mitigated and we have scheduled a plumber to perform the needed repair. We understand [redacted]...

frustration and will speak to the owner regarding a rent rebate to the tenant.Anchor Realty

Dear [redacted], This tenant has a delinquent account and we will be filing an eviction for non-payment.  Sincerely,Walter L.

Hi! Yes, I feel like their lackadaisical response to everything certainly ran me out of my apartment.  I am also leaving by June 1st and they are saying they will not refund me anything, including my last month's rent that I paid up front because I am leaving before...

October.  I signed a 1 year contract back in 2014.  Now, I can leave any time I want, so long as I give 30 days notice.  So I am owed something back.  I have had so many problems in that house.  My sewage pipe burst and ruined half of my belongings, all they did was have someone sweep in front of the drain outside.  My steps are still crumbling!  I am having a moving company move me in two weeks.  If someone falls in that process, they are getting sued.  My basement steps were extremely wobbly.  The maintenance man literally screwed a hole in a piece of MY furniture to attach to the steps for support.  They ruined my furniture.  Everything.  I am owed something in return. These scam artists need to learn how to run a company.. .and that is not it.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I am reinstated the money I previously requested for being displaced from my apartment. Thank you for your time and effort in helping me with my complaint. 
Regards,
[redacted]

From: [redacted]<[redacted]>Date: Wed, May 18, 2016 at 11:35 AMSubject: [redacted] Complaint#[redacted] - Anchor RealtyTo: "[redacted]" <[redacted]>Hi Mrs. [redacted],I would like to close this, it has been resolved. Thank you, [redacted]...

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