Anchor Renovation Concepts

We hired Anchor Renovation Concepts to build a Sun Room in May of 2019. Work slowed down and contractor abandoned us totally owing us $17,100.
In May of 2019, my husband and I negotiated a contract to build a Sunroom. I asked him if he was insured and he said he was insured and in the process of taking the test for his license to be renewed. He said he was licensed in this area in the early 2,000 and just had to take the test again. He said if he was awarded the job before obtaining his contractors license, he had a General Contractor friend that lives in Cary and he would partner with him if needed. He asked for $13,800 down which we gave him on June 12, 2019. He began the process of drawing up the room and preparing for the contract. After a few weeks, I checked to see how things were going and he stated he was at Disney World and would be back soon. He said he wasnâ??t very good at drawing and it was taking awhile. Then after awhile he said he had his apartment burn down and there would be a delay. Finally when he applied for the permit, the inspection office needed proof that our septic system was still where it was from 20 some years ago. I had to go through our county government to have our site inspected and that process took about a month. On November 14th, he asked for another $3,000 which we paid.

We had changed part of our plan to include a cement block and brick wall foundation from a vinyl brick *** siding. He said he would need another draw of $6,400. This is when his contractor friend came in to play as we were over a specific amount. We paid that on November 23, 2019. By Christmas all we had was a backyard full of mud. Finally his partner and he dug the footer. The footer was finally poured and paid by ourselves. It took him some time to find a mason, but the foundation was finally completed. In February he asked for another draw, which we paid of $6,000. He began the building of the structure fairly quickly, then slowly we might see a carpenter one day a week or a half day a week. On March 6th, he asked for another draw of $4,000. We paid. He installed six windows and one is broken leaving two gable windows and a sliding glass door opening for the birds, bees and wasps to have a nice covered home.

The roof started to leak in the new room and into the main house and we told him we really needed to get the metal roof on. He came a couple of times and put a tarp on the roof. We finally went ahead and hired a roofing company to do it â?? paid for that ourselves. I had also asked if he shouldnâ??t get the Sliding Glass Door ordered as well as the two windows in the gable. Nothing happened, so we finally hired Window World to do this. Throughout this whole process, *** was very bad about keeping in touch and up to date as to what was going on. Eventually, he totally abandoned us.

Long story short, we paid a total of $33,200. What he completed per his contract figures totals $16,100. He owes us $17,100. I sent him a termination of contract letter on April 20th with these figures and agreed to settle for $15,000 since he had paid the permit fees, bought some rock for the fireplace and a few electrical supplies. Suggested he pay all or we would accept $5,000 a month for three months before I will file complaints/take legal action. I have not yet heard from him.

Paid deposit in July. No work had been completed by January and asked for refund
Requested a screened in porch to be built by Anchor Renovation Concepts in June. The owner came by and provided an estimate. The owner texted several times after the estimate to get updates from us. We finally signed the contract and paid a $5k deposit. In September I followed up with the owner to see when the work could be completed, week after week he said he thought he could make it out the following week. When he finally "got around to us", there were issues with getting the permit and we needed to file for an exception. We wanted to move forward with filing the "variance", but again it was week after week getting nothing but the run around. After 2 months of this we decided to call off the project and asked for our money back. After another 3 weeks we received $2k back but having been waiting over a month for the rest. My husband and I both have been trying to get in-touch with owner and it shows that he's read our texts but he doesn't respond back. We've been more that accommodating, but would like our money back.

We want a refund of our deposit of $2,000 we gave to Anchor Renovation Concepts in good faith for a future composite deck. After numerous delays and p
I contacted *** of Anchor Renovation Concepts on March 26, 2019 to receive a quote for a composite deck. The quote was $5,000 for a 10' x 12' composite deck. I verbally agreed to the price and began the City of Durham permit request process by picking up the information needed at City Hall. On April 4, 2019 I relayed the information to Anchor Renovation Concepts and *** sent the plans via text on April 5, 2019. I submitted the information to the planning department. We received an email from *** that we needed to resubmit our scope of work after the application and plot plan were received. We resubmitted a more detailed scope from our contractor and forwarded this to Mr. on April 13. Earlier that week, *** came by our home on April 11, 2019 and we signed a contract for the project and issued a down payment check of $2,000 to Anchor Renovation Concepts. I visited the planning department four times and in retrospect, time could have been saved if a representative of Anchor Renovation Concepts handled the face-to-face business at the planning department. The plans were rereviewed on June 6, 2019 and the permit was ready for pick-up on June 7, 2019. *** picked up the permit and dropped it off at our home on June 13, 2019. It was at this time he stated "your project should have been completed weeks ago." (due to several delays) On July 8, 2019 our Home Owners Association gave approval for work to begin on the deck.
*** said he would be out that week to begin digging holes for the deck. On July 15, 2019 I sent a text to *** regarding that no work had begun and he sent me a photo of an apartment on fire and stated that this is why work had not begun because of a fire at this residence. He stated the holes would be dug on July 17, 2019, which they weren't. The foundation holes were finally dug on July 24, 2019. On August 6, 2019 the foundation holes were inspected and failed the inspection because of moisture. On August 10, 2019 a new inspection date was requested and on August 14, 2019 the second inspection also failed. *** stated that he would call the City for another inspection, but it was not scheduled. On August 30, 2019 an email was sent to Anchor Renovation Concepts requesting a cancellation of our project and requesting the $2,000 down payment be returned. We left a text message to *** on September 6, 2019 and he stated the check would be sent in the mail. I sent a text to *** on September 13, 2019. He stated "I'm going to issue the check. I'm getting it refunded to me and then I will be issuing it to you."
It has now been a month and we have received no check or any follow-up information regarding this situation. We just ask that the down payment we gave in good faith is reimbursed and seek another contractor who would be able to complete this project.

Anchor Renovations Concepts (***) took a deposit and is not responding to our correspondance.
06-01-2019 : *** from Anchor Renovation Concepts came to our home and gave an estimate on putting a roof over our deck that would be attached to our home. He had supplied me with some sketches for the building permit and assured me he would assist as needed if we needed anything more for the permit. *** stated he could start work on the project the 1st or 2nd week in July. He had provided sketches that night and came back the next day to sign an contact and take a deposit in the amount of $3750.00 for materials.

06-26-2019 : Contacted *** via email to let him know the permit had been rejected due to inadequate build plans, I had received an email from the permit office, which stated they needed more information on the building plan and provided a requirements document which I forwarded to ***. They also stated without modified plans all vaulted ceilings would require an stamped engineering plans. *** responded via email that he was on vacation in Florida and that what he provided should be sufficient. Over the next 2 weeks I have been trying to get *** to respond.

07-05-2019 : *** finally called me back, we discussed getting engineered plans, which he stated that would significantly increase the cost, he said he would provide me with improved sketches that I could re-submit. Over the next two weeks I tried to contacting him on when I would get these sketches so I could re-submit the building plan, I reached out to him via email, text and phone and have never gotten any response.

07-16-2019 : I pleaded with him to respond, within 30 seconds he responded with a video of a fire and telling me this happened to him and he would call me in a bit. Over the next few days I kept trying to reach out to him, with no response.

07-18-2019 : I sent out a formal notification to all know channels (email, text, voice mail) stating that I would like him to refund my deposit in the amount of $3750.00. I told him I would be pursuing getting stamped engineered plans and he was welcome to re-bid the job once the plans were in hand. Within thirty seconds he responded with That's fine. I can send your deposit back. I responded within seconds asking where and when works best for you to meet. Text showed as delivered/read and that was the last I ever heard from *** again.

07-31-2019 : No deposit back, no response to emails, text or voice mails, it's as if I am being ignored at this point, because I can see the texts being marked as delivered and then they show that they were read as well.

In order to resolve this matter I would like to receive my money back plus any legal fees spent on obtaining my refund back.

Anchor Renovation Concepts was contracted to repair our front porch. After months of delay he claimed to be unable to complete the work due to being "Unable to find workers", and promised to refund our initial deposit of $3500.00 (for parts and demolition labor). No parts have arrived, and no work has been performed. We have not yet received the refund nor any communication about the reason for the delay after 2 weeks time.
Product_Or_Service: Home Renovation
Order_Number: Estimate No: