Anchor Storage-Arlington, LLC

According to our contract with their warranty, their warranty supplies parts for us, so there is no way that we have parts with us on the time of our first appointment to diagnoseThe second, in order for them to get the parts for us, they need a full diagnose from our sideThe third, it is not our fault that when they ordered part for us, this part was on a back order for a whileSo we did our best to finish the job as soon as possible

AVA Appliance Repair have got first work order on the 05/and came out as quickly as on 05/04, Tech repaired refrigerator, checked it out before he left, everything was working just as designedThree days later we got a call from AHS saying that customer having same problem, so we sent tech back to the house, he found out that he needs parts, so both parts were ordered at the same day: one we ordered through the our supplier and one was ordered through AHSOn the 05/we have email with autho from AHSSo, we have received part from our supplier but we have never got the part from AHSAnd also, the very first work order was sent to us on 05/02, it has not been a month.If you have any additional questions, please feel to contact us, we have everything in the system to prove that

They came on Tuesday, July 11 and replaced the part. After the technician installed the part, he... told my husband that it wasn't warm because the dryer wasn't sensing anything wet. Instead of asking for a wet towel, he just left. Since my husband works from home, he wasn't able to test the dryer until later in the evening. It now takes at least 5 hours to dry a small load of towels. This is not fixed.

According to our contract with their warranty, their warranty supplies parts for us, so there is no way that we have parts with us on the time of our first appointment to diagnoseThe second, in order for them to get the parts for us, they need a full diagnose from our sideThe third, it is not
our fault that when they ordered part for us, this part was on a back order for a whileSo we did our best to finish the job as soon as possible

AVA Appliance Repair have got first work order on the 05/02 and came out as quickly as on 05/04, Tech repaired refrigerator, checked it out before he left, everything was working just as designed. Three days later we got a call from AHS saying that customer having same problem, so we sent tech...

back to the house, he found out that he needs parts, so both parts were ordered at the same day: one we ordered through the our supplier and one was ordered through AHS. On the 05/16 we have email with autho from AHS. So, we have received part from our supplier but we have never got the part from AHS. And also, the very first work order was sent to us on 05/02, it has not been a month.If you have any additional questions, please feel to contact us, we have everything in the system to prove that.

Parts were received today 05/31, so appointment will be scheduled asapThanks

They came on Tuesday, July 11 and replaced the part.  After the technician installed the part, he...

told my husband that it wasn't warm because the dryer wasn't sensing anything wet.  Instead of asking for a wet towel, he just left.  Since my husband works from home, he wasn't able to test the dryer until later in the evening.  It now takes at least 5 hours to dry a small load of towels.  This is not fixed.

Parts are ordered through Extended Warranty, once parts are ordered there is no way for us to expedite the delivery, why parts were on the back order we don't know, it is all depends on warranty

RE: ID# [redacted]: [redacted]To Whom It May Concern:We have received the notice of the complaint filed by [redacted] regarding storageUnit [redacted] at Anchor Storage-Arlington. The complaint revolves around a storage unitbeing broken into.We would like to point out that [redacted] was not the...

Occupant involved in thistransaction, but is the wife of [redacted] who signed the Rental Agreement.It is very unfortunate that Mr. [redacted]'s storage unit was broken into, but we do require thatall our customers carry insurance on their stored goods for instances such as this. Theinsurance carrier we work with, which Mr. [redacted] did purchase, has already settled a claimfor this incident as of March 13th, 2017. It would be highly unusual for us to pay outadditional funds for items that were insured and have already been reimbursed.The Rental Agreement that was signed states, in section 12, "All personal property storedwithin or upon the storage space by Occupant shall be at Occupant's sole risk. Ownerand Owner's agents and employees shall not be liable for any loss of or damage to anypersonal property in the storage space or at the self-storage facility arising from anycause whatsoever''.Mr. [redacted] also signed the Rental Agreement Addendum which states 'We are notresponsible for damage to your belongings - make certain you carry insurance orpurchase ours to cover any loss". These same policies listed on the Rental AgreementAddendum are posted on the property, as well.This incident was part of a larger issue in which we had several units broken into in a waythat was not easy to spot. One unit had been broken into from the outside and then itappears someone was able to climb up into the rafters and get into other storage unitsfrom above. Because of that the locks on the outside of the units were not removed and itwas difficult to determine which units had been affected. Our staff inspected the units asmuch as possible, we reviewed as much security footage and gate activity as we could,and tried to contact everyone involved. If Mr. [redacted] was not contacted during the initialinvestigation it certainly was not intentional.After the break-ins we took steps to increase security on the property:1. Installed expanded metal panels over our perimeter fencing which are muchharder to cut than standard chain link fencing2. Augmented our video surveillance by adding additional high resolution camerasWe do all we can to provide our customers with a safe, secure, and pleasant storageexperience. We regret that situation occurred at all, but feel we did everything we could towork with our customers and their insurance companies, as well as taking steps toprevent future incidents.We do value our customers and try to provide a high level of customer service. However,at this time we do not plan on reimbursing Mr. [redacted] any funds in addition to what theinsurance company has already paid out. ·Attached:Copy of Rental AgreementCopy of Rental Agreement Addendum (Policies & Procedures)Erik D. K[redacted]Operations ManagerAdvance Management, Inc., Managing Agent for Anchor Storage -Arlington[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]