Anchor Subaru

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments hereThey did reach out to me like saidUnfortunately they were way off on how they want to make good on the vehicleThe amount I entered in the claim was half what it has cost me in parts,not to mention my time as an automotive technician to diagnose the problems repair them and reprogram the replaced modules for them to operateSo I do not think offering $towards all that is even close to being fair Regards, [redacted]

: We have addressed the customer's concern to the mutual satisfaction of the customer and the dealershipThey kept this vehicle and purchased an additional vehicle and are fully satisfiedThe customer will follow up with additional correspondence

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

I wrote that we would be reaching out to him, not that we had reached out to him. We left a voicemail for *** today. Thank you

Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They have said that before that they will contact meAnd all they keep doing is letting more time go byThey still have not contacted me
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. We did speak in length and all issues have been resolved. 
Regards,
[redacted]

We take customer concerns seriously, including "As-Is" vehicles.  Although there is no record of this customer having come back to our service department we will look into the customer's concerns and contact him directly to resolve the situation.

We take all customer concerns seriously and stand behind the vehicles that we sell and service.  In this case the vehicle developed an internal transmission failure days after the customer took delivery of the vehicle.  This was undetectable during the mechanical evaluation performed...

before the sale.  That being said we provided a free rental vehicle for the customer to use while we replaced the transmission in the vehicle free of charge.  We apologized for the inconvenience and the vehicle is operating as it should at this time.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here. They did reach out to me like said. Unfortunately they were way off on how they want to make good on the vehicle. The amount I entered in the claim was half what it has cost me in parts,not to mention my time as an automotive technician to diagnose the problems repair them and reprogram the replaced modules for them to operate. So I do not think offering  $250.00 towards all that is even close to being fair. 
Regards,
[redacted]

: We have addressed the customer's concern to the mutual satisfaction of the customer and the dealership. They kept this vehicle and purchased an additional vehicle and are fully satisfied. The customer will follow up with additional correspondence.

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have spoken with [redacted] and her husband [redacted] and we have come to a mutual agreement that satisfies both parties.  She intends to close/rescind her Revdex.com complaint.