Anchorage Forget Me Not Cleaning Service

I hired Forget Me Not Cleaning Services on 4/15 for them to come and perform services on 4/19. I had correspondence through text with Signi. She came on Wednesday the 18th to do a walkthrough and quote. I have a 3 bedroom, 2 bathroom 1000 square foot apartment. She had no set prices and I had never had cleaning services to compare. She quoted me $400 dollars and required payment at the walkthrough to "hold my spot." She told me it would be 5-6 hours of cleaning and there would be two other workers to help clean. I thought the price was a little steep, but for 5-6 hours of cleaning with 3 workers, I thought that it would be worth it. Two bedrooms (my son and daughter's room) I didn't ask her to even clean. So $400 was for living room, kitchen, two bathrooms, hallway and my room vaccuumed and mirrors wiped down.
She came 40 minutes late on Thursday and they only spent 4 hours at my residence. At first, I stayed in case they had questions, but ended up leaving with my kids for a couple hours. When I came back at 3:20, they were already packing up to go. They never had the third worker show up.
Many things were not clean as outlined on the detailed list she provided me prior to service. Multiple areas were missed, including the oven which was stated they would clean; additionally, my inner oven latch was broken when I tried to open and examine it. Numerous things on the list were not clean- or even attempted. When I arrived back home, they already had their keys in their hands, purses on and the other worker stated she was late picking up her child. So I did not feel I could do a thorough inspection under those circumstances.
I reached out to her the next day stating my concerns and Signi agreed to come back and finish the work that was not done. We arranged for her to come back the next week on Friday 4/27. I messaged her on Thursday 4/26 to confirm. She stated 12:30pm and I agreed. At 12:15 on Friday, I messaged her to park on the left side of my driveway. I never heard back at all. She never told me she would be late; never told me she wasn't coming. I waited around until 2:30 without a response. I gave her a day in case there was some family emergency. She never wrote me back. My final text to her was to request a refund for the original two hours of work that were not completed- $100.00. She never responded to that text. I also asked in that text for the previously promised email receipt. When I paid my deposit, she stated that if I put my email address in the "memo" portion, she would email me a receipt, which she never did.
I have NEVER worked with such an unprofessional company; an owner that doesn't even have the common courtesy to let me know she wasn't coming. If I could give them 0 stars, I would! I still would like a refund of my $100.00 for the cleaning that wasn't performed and for my time.
I have saved text messages for proof of our correspondence.