AnchorBank

Review: I'm a current bank customer and I deposited funds into my active checking account, it was a third party check drawn on my fiancé of 5years [redacted], when deposited the teller explained there would be a 2day hold which I didn't understand cause a cashier check is certified funds and both of us have proper identification and the cashier check is drawn on an actual bank well we went a head and deposit the cashier check into my active checking account and waited the two business days well today may 17, 2016 I went to withdrawal the funds which state are available to be withdrawn but for some odd reason some lady of the bank placed an additional hold but the crazy thing is my whole account is frozen which it shouldn't be cause the check cleared and the funds state they are available from mobile banking and online banking so I'm not sure what's going on I called the 1800 number and the lady that put the hold said she put a hold cause she suspected fraud wait a min if a check clears you can't hold it by law and second wouldn't it have to go thru clearances it's just not one person choice that's against the law and if my funds are available for withdrawal its against the law to refuse to release them if it was not negative account on the accountDesired Settlement: I will like the hold to be removed from my account so I can withdrawal my funds immediately

Business

Response:

We are aware of this customer and the issue they are having with the deposit, and we continue to work with them. However, our Corporate Security team determined that the deposit is questionable, so it is under review by the bank at this time. We plan to follow up with the customer when we have an answer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I misplaced or left my Anchor debit card in an Anchor ATM. Within 20 minutes of using there ATM I discovered the card missing. The only off hours method of reporting a lost or stolen card is their phone system. Despite trying for over 4 hours that system still does not work. Without a reporting system for lost cards I'm forced to constantly monitor my accounts. I find this lack of customer service on Anchor's part to be totally unacceptable.

My husband and I are going through a divorce. We have decided that my husband will keep our marital residence. This was also made an order in our marriage settlement agreement. In order for me to purchase my own home, I first needed to be taken off of our current home loan that is through Anchor Bank. My husband and I went to your Holiday Dr location in Janesville, WI and met with [redacted] (loan officer). Upon review of my husbands credit score and his debts, we were told I could sign a "release of obligator" document and then sign a quit claim deed to the property, relinqushing me of financial responsibility. My husband was preapproved pending a copy of our MSA. After several phone calls and a visit to my attorney, I was able to provide the document to [redacted]. However, two days later I was told that I actually couldn't be released from the loan because my husbands debt to income ratio was too high to be on the loan alone. So my complaint is, why would I be told that this "release" document wouldn't be a problem as long as I could provide a copy of our MSA regarding property; only to be told after the fact that this actually isn't going to work? I spent a lot of time and money with my attorney ($200 an hour) to get this must needed MSA document to only be turned down in the end! Preapproval pending MSA means just that! If someone tells you "we will release as long as we have a copy of the MSA stating property", then you should follow through. I got an expensive run around! This is bad business practice! I also want to note that my husband and I never had a late payment in the 6 1/2 years that we've lived at our home. Our joint income was also a lot lower than what it is now when we bought our home! Futhermore, when you're preapproved for a loan, doesn't that mean two things... your credit score is good and you can financially afford the payments? I'm very confused and upset with the way I was treated in this situation. Anchor Bank has definetely lost must business indefinately.

Recently closed my account after 9 years of being a customer. Anchor seems to be taking steps to correct itself recently. The reason why I left is because I could not stand the lack of hygiene from the manager at the west allis location. Do not interact with her often, but every time I did I was insulted at the lack of respect for herself and her customers. I almost vomited from the repugnant scent. What made me close my account was the lack of care from other staff, I brought it up to the ladies at the teller line they shrugged it off like its the norm. Its embarassing to share this experience. I also banked at several of your branches in the milwaukee area and after sharing my concern with those managers they were equally as uninterested as the teller line. Maybe anchor should start giving nose plugs after you open your account.

I would not recommend this bank to anyone!! They do not help and protect there customers and in fact have poor business practices and are dishonest. Without mentioning names I have dealt with nothing but hardship from them for 2 years now. They have been rude, short, unethical and un professional.

Review: I really need to switch financial institutions. They treat their customers very poorly.

I tried to order something online that was close to $500. The bank thought it was unusual activity, so they put a hold on my debit card, basically I couldn't use my card AT ALL. Of course I work nights, and these communists can't manage to have someone available to call and let me know that this is happening until 5pm the next night, and when they do call me, they DO NOT COMMUNICATE very well with their other departments. The lady that called me told me that she got the problem fixed and that my card worked again. It did for one transaction at a gas station. The next day I tried to use my card and it kept declining. Luckily, the phone reps were open so I asked them why my card with $600 some in my account was not working. The man said that they had a hold placed on my card. I told him that I talked to someone about the issue yesterday and that the department told me that my card worked fine. He said that there was nothing he could do, so I asked him if there was anyone that I could contact at that hour to resolve the situation because I have bills to pay that are not getting paid. I can't get cash from an ATM either. He said that he would ask his supervisor, came back and said he could not help me. I have been putting up with this for almost 2 days now. I have a hard earned $600 in my checking that I can't use because of these bs. No body accepts checks anymore where I'm at.Desired Settlement: Seriously! Do the job. If one department contacts me and fixes the issue, they should communicate that to the other departments.

Business

Response:

We are aware of the issues this customer had with her debit

card, and we did work with her to get them resolved. However, because of her

work schedule working nights, we did have some difficulties in reaching her

during business hours. Here’s an overview of what happened: The customer had

attempted to make an online purchase on November 4 at 2:32 a.m. on walmart.com.

The purchase was approved to go through, but that site does rate high on our

potential fraud score because of past fraud complaints other customers have had

with the site. Unfortunately the purchase was not completed properly and

appeared to time out, so the customer tried to complete the transaction again

at 3:02 a.m, which led to us putting a hold on the transaction as potential

fraud. We did leave a message for the customer that morning at 8:11 a.m. on her

cell phone number on file asking her for confirmation of the purchase. When we

didn’t hear from the customer by mid-morning, we also called and left her a

message on her home number at 10:19 a.m. The customer then called our 800

number at 5:36 p.m., but they were not able to contact the fraud department to

have the hold released. The customer then called the after-hours number we’d

provided her on an earlier message and they were able to unlock the card for

usage. This was all resolved over the course of the day. Ideally we would have

liked to help her sooner, but we weren’t able to unlock her card until that

evening because of the time delay in being able to speak directly with the

customer.

Review: Anchor Bank made a few errors with my loan contract and they refuse to fix it, and one wants to be responsible for the mistakes they made, I tried to contact Anchor Bank many times since 3 months ago but is always the same thing no one want to do something about this problem and every month my loan installment increase. I told Anchor Bank about these errors before I signed the contract and told me no to worry that they would fix the problem but they never did!

Business

Response:

We have been working with the customer for the past few

months to correct errors that were in the original loan documents that

negatively impacted the borrower. In the loan approval we inadvertently

miscalculated the remaining amortization, and an error was made in the initial

escrow calculation. To help address the issues we involved another Spanish

speaking AnchorBank employee to help with any communication barriers between

the lender and customer, and we now have a new agreement for them that shows

the corrected payment amount. In addition, any late fees imposed since December

2013 were waived, and we refunded the interest they were charged by the City of [redacted] as a penalty for late payment of the property taxes. We think we will

now have a satisfactory resolution for everyone involved.

On 10/23/14 I found how that my debit card number had been stolen and purchases for hundreds of dollars were being taken out. As anyone would react was very upset and in need help with a solution. I talked with someone over the 1800 number Anchor Bank provided and they were very helpful. They had explained I needed to go into a branch and file a Visa dispute. I went the the E Towne location. Waited briefly in line around 4:30. I asked to file a Visa dispute and I was treated as if I had inconvenienced there day. I sat down with a [redacted] explained my situation and right off the bat she had said there was nothing she could do. Imagine being with a bank for years, someone had stolen 100's of dollars from you and before the customer service rep [redacted] even tries anything she says there is nothing she can do. No explanation. That did not fly with me. I explained the 1800 I called had mentioned a few options. She was giving me short answers to my questions. As if upsetting me was a joy she had. I can only assume its because it was almost the end of the day and she didnt want to do what she is hired to do. Which I believe was help a customer. I had to ask her multiple times to please call someone and give me more then nothing you can do. After a few minuets of her fake smiling and inappropriate laughs she had called someone on the phone. There was no answer the first time so I had to ask her to call again. I eventually talked with someone in theft and they were amazing. Explained the situation, what was I had to do and calmed me down very professionally. I have been in customer service over 10 years of my life. I choose to help others with issues, much smaller then stolen money. Its not just a paycheck to me. I understand how when someone is upset how to help and explain situations like the theft rep and the 1800 rep. [redacted] was very unhelpful, extremely disrespectful and I have never been treated so horribly by anyone in customer service. Im not looking for anything other then possibly customer service classes for those who need them at Anchor bank.

I am not satisfied with the customer support experience with Anchor Bank.

I called and spoke with a woman who offered to credit me for a $9.00 charge on my account.

I didn't see the charge credited to my account so I messaged Anchor Bank.

They are now changing their minds and choosing to not refund me the $9.00, after they told me that they would.

This is unfair business practice!