Business response:We never want to have dissatisfied customers. We strive to do good quality repairs and our goal is to repair every vehicle to our customer's satisfaction. If we do have an issue meeting our customers' expectations, of course we offer to redo the work.On your vehicle your insurance...
company originally wrote the estimate to repair the front bumper. We do not believe that the bumper was repairable. We supplemented them for replacement of the bumper; they approved but wrote supplement for a non-factory-aftermarket bumper.In the rear they wrote the estimate to replace the bumper, but again with a non-factory aftermarket bumper. After you arrived, looked at your vehicle and were dissatisfied with the quality of the repair we agreed to do It over. We supplemented the insurance company again for a factors/ rear bumper due to the poor quality of the fit of the bumper and poor quality of the manufacture of the bumper.We did this to improve the fit and finish of the bumper cover and for the paint to adhere better. After sending them the request with pictures they agreed. When it comes to color match your statement that "all bumpers' match the body of the vehicle" Is not true. There are many cars that have never been in an accident, and the factory has painted that do not match. We have been provided by the paint manufactures with service bulletins and brochures stating difference in color from steel to plastic materials. The paint on your car is three stage paint, sometimes called pearl. This is one of the hardest colors to match. Your car has its own paint code that informs us of the color. That code has thirty variances. That means that code has thirty changes to the formula. That code is very difficult especially on bumpers to match, With that being said we will do everything we can to satisfy you. We ate very sorry for the delay and wilt do everything possible to get your car back to you as soon as possible.-Ancira Body Shop
Business response:We never want to have dissatisfied customers. We strive to do good quality repairs and our goal is to repair every vehicle to our customer's satisfaction. If we do have an issue meeting our customers' expectations, of course we offer to redo the work.On your vehicle your insurance...
company originally wrote the estimate to repair the front bumper. We do not believe that the bumper was repairable. We supplemented them for replacement of the bumper; they approved but wrote supplement for a non-factory-aftermarket bumper.In the rear they wrote the estimate to replace the bumper, but again with a non-factory aftermarket bumper. After you arrived, looked at your vehicle and were dissatisfied with the quality of the repair we agreed to do It over. We supplemented the insurance company again for a factors/ rear bumper due to the poor quality of the fit of the bumper and poor quality of the manufacture of the bumper.We did this to improve the fit and finish of the bumper cover and for the paint to adhere better. After sending them the request with pictures they agreed. When it comes to color match your statement that "all bumpers' match the body of the vehicle" Is not true. There are many cars that have never been in an accident, and the factory has painted that do not match. We have been provided by the paint manufactures with service bulletins and brochures stating difference in color from steel to plastic materials. The paint on your car is three stage paint, sometimes called pearl. This is one of the hardest colors to match. Your car has its own paint code that informs us of the color. That code has thirty variances. That means that code has thirty changes to the formula. That code is very difficult especially on bumpers to match, With that being said we will do everything we can to satisfy you. We ate very sorry for the delay and wilt do everything possible to get your car back to you as soon as possible.-Ancira Body Shop