We do apologize for how you feel, but it was stated that we would need proof of all income before we signed the contract The cosigner on this loan falsified income and is no longer employed with who she said she was employed with Having not been able to fulfill her end of the contract,
the contract became null and void As for doing something to the car to not allow it to start, that is not a device that we use here at Ancira, not have we ever done anything like that
We have resolved this issue with the customer by contacting the bank and getting them to allow us to cut the customer the check back The miscommunication was due to a lack of training on our part as how to communicate the process with the customer I do understand the customers perspective about what the salesman had told him at the time of the dealI was merely trying to follow the letter of the law with the banks and merely wanted to purchase the wheels that the customer wanted and have them put on here to make sure that we stayed within bank regulations The check has been cut and this issue is resolved
Complaint: ***
I am rejecting this response because: The contract was signed and the keys were given to her without Capital One ever approving the car loan. After this transaction, I received over ten reject letters from other financial institutions. I have never received anything from Capital One stating they had not approved the car loanThe co-signer had informed me that she could not operate the vehicle due to not being able to start it up. As far as I know the co-signor is still working at the same place. Ancira Nissan in their response, support the fact that the vehicle should never been given to the co-signer without first having the car loan approved. I am not sure where the vehicle is at this time and am unable to contact the co-signer. The bottom line is that the dealer should have never let the vehicle off their lot without first insuring the loan had been approved. I no longer wish to pursue this matter, but I will never do any business with Ancira Nissan's questionable business practices
Regards,
*** ***
We would love to comply with the agreement of providing wheels to the customer as agreed. When we put the amount into the deal, we agree with the bank under financing laws that we will be providing wheels to the customer, not cutting a check to the customer as that is against lender...
regulations. If there was a miscommunication between the salesman and the customer, I do apologize, however, we do have an agreement with the bank that we will comply with these regulations. I will look into this situation as general manager and get involved right away to see if we can find where the customer found the wheels and see if we can purchase the wheels from that company for him to meet both the customers expectations and the lending institution.
Complaint: [redacted]
I am rejecting this response because: There was no misunderstanding, it was clear as day what was supposed to happen after the sale. Yet Ancira refused to upheld their part of the deal.
Regards,
[redacted]
We do apologize for how you feel, but it was stated that we would need proof of all income before we signed the contract The cosigner on this loan falsified income and is no longer employed with who she said she was employed with Having not been able to fulfill her end of the contract,
the contract became null and void As for doing something to the car to not allow it to start, that is not a device that we use here at Ancira, not have we ever done anything like that
We have resolved this issue with the customer by contacting the bank and getting them to allow us to cut the customer the check back The miscommunication was due to a lack of training on our part as how to communicate the process with the customer I do understand the customers perspective about what the salesman had told him at the time of the dealI was merely trying to follow the letter of the law with the banks and merely wanted to purchase the wheels that the customer wanted and have them put on here to make sure that we stayed within bank regulations The check has been cut and this issue is resolved
Complaint: ***
I am rejecting this response because: The contract was signed and the keys were given to her without Capital One ever approving the car loan. After this transaction, I received over ten reject letters from other financial institutions. I have never received anything from Capital One stating they had not approved the car loanThe co-signer had informed me that she could not operate the vehicle due to not being able to start it up. As far as I know the co-signor is still working at the same place. Ancira Nissan in their response, support the fact that the vehicle should never been given to the co-signer without first having the car loan approved. I am not sure where the vehicle is at this time and am unable to contact the co-signer. The bottom line is that the dealer should have never let the vehicle off their lot without first insuring the loan had been approved. I no longer wish to pursue this matter, but I will never do any business with Ancira Nissan's questionable business practices
Regards,
*** ***
We would love to comply with the agreement of providing wheels to the customer as agreed. When we put the amount into the deal, we agree with the bank under financing laws that we will be providing wheels to the customer, not cutting a check to the customer as that is against lender...
regulations. If there was a miscommunication between the salesman and the customer, I do apologize, however, we do have an agreement with the bank that we will comply with these regulations. I will look into this situation as general manager and get involved right away to see if we can find where the customer found the wheels and see if we can purchase the wheels from that company for him to meet both the customers expectations and the lending institution.
Complaint: [redacted]
I am rejecting this response because: There was no misunderstanding, it was clear as day what was supposed to happen after the sale. Yet Ancira refused to upheld their part of the deal.
Regards,
[redacted]