when the vehicle arrived had a melted fuse panel and we were not able to communicate with many of the computer systems. it also had a fuel leak which had deteriorated hoses, fuel pump, and motor mount which the customer chose to have repaired. We also...
replaced a worn out right front axle with the customers consent. We road tested the vehicle over 10 miles with no problems. upon the customer picking up the vehicle some of the warning lights flashed and we scanned the car again to see what may have caused the problem. Now that we had communications with the modules, we determined the Anti Lock Braking Module has an intermittent short and ultimately what caused the fuse panel to melt. We then offered the customer the full amount spent on the fuse panel repair ($337.50) towards the ultimate repair for the ABS system. She refused the proposal and towed her car out of our shop. We would like to further discuss options to financially assist the owner if she would like. (discounts ) Her car is a 7 year old car with over 137,000 miles and many thing are possible to mechanically fail at this mileage. Please feel free to contact myself or [redacted] our Service Director [redacted]
when the vehicle arrived had a melted fuse panel and we were not able to communicate with many of the computer systems. it also had a fuel leak which had deteriorated hoses, fuel pump, and motor mount which the customer chose to have repaired. We also...
replaced a worn out right front axle with the customers consent. We road tested the vehicle over 10 miles with no problems. upon the customer picking up the vehicle some of the warning lights flashed and we scanned the car again to see what may have caused the problem. Now that we had communications with the modules, we determined the Anti Lock Braking Module has an intermittent short and ultimately what caused the fuse panel to melt. We then offered the customer the full amount spent on the fuse panel repair ($337.50) towards the ultimate repair for the ABS system. She refused the proposal and towed her car out of our shop. We would like to further discuss options to financially assist the owner if she would like. (discounts ) Her car is a 7 year old car with over 137,000 miles and many thing are possible to mechanically fail at this mileage. Please feel free to contact myself or [redacted] our Service Director [redacted]