Anda Properties

Re: Case # *** *** ***Enclosed please find a revised copy of the Security Damage Check out list We have added an additional charge for the window that ***'s dog had chewed on The charge to replace the window was $ We have removed the $charge for the
fridge handle We are willing to split the cost of the cupboard so we removed $for that, we also dropped the damage to the lino to $and we removed the charge of $for the extra trash.With the revised Security Deposit Checklist the amount due is $381.94.Please feel free to call our office if you have any questions.Thank you and have a blessed day. Sincerely,Anda Construction Co ***See attached corresponding documents

Initial Business Response /* (1000, 7, 2015/12/10) */
Revdex.com Of
Minnesota & North Dakota
220 S River Ridge Cir.
Burnsville, MN 55337
Re: Case # [redacted]: [redacted]
We have reviewed Ms. [redacted]'s letter and find your alleged issues to be unfounded. Our company has been...

in business for 50 years and we do not do oral arrangements. All of our policies are in writing. Several of our buildings accept pets, owners must abide by the rules and regulations regarding their pets. On numerous occasions your pets have not been on leashes in the common areas and outside. They have done damage to our lawn from being outside and the $50 charge for damages caused by your dogs is due. It's a privilege to have an animal on site.
First [redacted] came in and applied and we ran his criminal background check and I had informed him on more than one occasion that he did not meet out screening criteria. He asked me to think about it and basically bend the rules for him. I informed him that we follow the rules across the board and if I bend them for him I have to for everyone else and I just will not do that. We treat all of our residents equally and no one gets special treatment. A few days later [redacted] had come to our office to apply and she proceeded to tell me that her and [redacted] were no longer together and it would be just her moving in if approved. You basically went behind our company's back and meet with [redacted] before I had a chance to call her and let her know that [redacted] was denied. You both meet with her and told her everything was ok and you both signed the lease when he wasn't approved.
Our lease is very clear on the $500 pet deposit per pet. No Exceptions. Perhaps you should have read thru the lease terms one by one before you signed it. Our lease is a legal binding document. Our pet addendum that you should have read before you signed it also clearly states a $500 pet deposit per animal. You told us that you have Dr. papers for the second animal but have failed to provide us with those papers after we have asked for them more than once.
City code provides for 1 parking spot per apartment. If you're worried about a $40,000 plus vehicle why don't you park it in the garage that you rent or rent another one.
Our company policy is a 1 year lease and on occasion we will accommodate a resident depending on the circumstances. We allowed you to do a 6 months lease because you stated you were going to buy or build a home. Your lease expires on March 31, 2016, and our company expects you to abide by the terms. Before your move out date, you will be provided with a move out procedure list to follow. There must be NO damage done to the carpet/pad, doors or baseboards, if there is damage done you will be charged accordingly.
Sincerely,
Rose Management
[redacted]copied and pasted from email.

Initial Business Response /* (1000, 10, 2015/11/04) */
Re: Case #[redacted]: [redacted] (1011-102)
In response to the letter we received regarding Ms. [redacted], Ms. [redacted] resided at two different apartments at Cheyenne Estates. It is our policy to give one set of keys per person over the...

age of 18. This is the same policy we had when Ms. [redacted] had her first apartment with us. You can see clearly Ms. [redacted] signed the check in form. Ms. [redacted] did not approach us about the remote until a few months after she had moved in. We told Ms. [redacted] that it would be her responsibility if we replaced the remote. That Ms. [redacted] would be billed. It makes no sense for Ms. [redacted] to wait two months. Ms [redacted] still had a key for the garage. We were unable to install the doors because the maintenance technician tried six different times to get into the unit and He could hear the dog barking right by the door. Ms. [redacted] denied that she had a pet. We did finally get the door installed when we contacted Ms. [redacted] again at a later date. Ms. [redacted] made sure there were no signs of a dog.
At the time the toilet above her leaked there was some damage to the ceiling. We were unable to complete the minor maintenance repair to the ceiling in Ms. [redacted]'s bathroom. The maintenance technician again knocked and she was home the day the toilet leaked and no sign of a pet. The ceiling then needed to dry out. He would have to come back to texture and get a painter in to point the ceiling. When He went back the same events happened, the dog was back again it barked and the maintenance technician said He was worried to enter that he may get bitten by the dog. When Ms. [redacted] was asked about the dog she said it was her boyfriend's dog and she was just watching the dog. We told Ms. [redacted], it was an unauthorized pet. The resident's toilet above Ms. [redacted] was fixed in the same day.
Ms. [redacted]'s frequent guest was also parking in the no parking and fire lane. We asked that he stop parking there and he was very rude. Ms [redacted] also had guests they were loud and disrespectful to the quite/peace of our other residents especially when they were coming and going from Ms. [redacted]'s apartment through her deck. Residents complained that this was happening a lot. They also complained Ms. [redacted] left her pet tied up and sometimes got loose and did his nature calling around the property. It ruined the grass.
Ms. [redacted] did come in with her payment for a garage key/remote.
Ms. [redacted] asked me to do a pre-inspection of the unit. At that time I told her I could smell dog urine and clearly see areas where the carpet was frayed and patched. Because I was there to do a pre-inspection I did not bring the paper work for the check out. Ms. [redacted] said she was not coming back for the checkout. I said I had to go get it and Ms. [redacted] said that she did not have time to wait. Ms. [redacted] did replace teh burner pans with burner pans that were not the right type, so maintenance installed the proper burner pans. Ms. [redacted] met with me at a later time and signed the paperwork. The damage to the yard is from Ms. [redacted]'s pet at checkout there were large yellow spots. We were advised that they did drive on the yard but the damage is from Ms. [redacted]'s pet. the waste was not properly cleaned up and it ruined the grass.
After Ms. [redacted] vacated the resident who was moving in wanted to look at the unit. We advised her that we would be unable to replace the carpet for a few days and she would have to wait to move in. She asked that we wait due to her physical condition she was unable to have help moving by herself and that she had help set up on a certain day for moving. Per Betty we allowed her to move in and at a later date she came in and we have made arrangements for us to install new carpet because she cannot tolerate the pet urine odor.
Residents noticed Ms. [redacted] was lurking around her old apartment. The new resident came in very stressed. We changed her locks for her sense of security. She then advised me to please explain to the past resident (Ms. [redacted]) why the carpet was not immediately installed. It was due to her health problems and her inability to move by herself. She also asked us to ask the previous resident (Ms. [redacted]) to stop lurking around her apartment.
WE have amended certain items on her account. Ms. [redacted] said she had received them and was going to come over and talk to me about it. We always strive to work with our residents. We hold our collections for 45 days before they are turned over for collections if money is due. My supervisor said she would make sure anything amended would be corrected on her account.
We look forward to and anticipate a positive resolve to these issues.
Sincerely,
Crystal [redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PLEASE SEE ATTATCHED LETTER ALONG WITH OTHER DOCUMENTATION
Final Business Response /* (1000, 16, 2015/12/03) */
[redacted]Corresponding documents attached.
Rose Management LLC/Anda Properties
[redacted]
Fargo, ND 58103
[redacted]
Case# [redacted]
[redacted]
Fargo ND 58103
We have reviews Ms. [redacted] letter and after careful consideration we are willing to offer a settlement of $500.00, balance owed after her Security Deposit was applied for damages in the apartment when Ms. [redacted] vacated.
We also have removed Ms. [redacted] from collection as long as we can come to an agreement. Enclosed you will find a letter from Interstate Credit Control, Inc. stating that account is closed.
Ms. [redacted] must contact our office at the above number or Cheyenne Estates office at [redacted] by the 15th of December 2015 to make a payment on this settlement offer. If we do not hear from Ms. [redacted] by said date this may result in returning her account to the collection company.
We look forward to and anticipate a positive resolve.
Sincerely,
Rose Management LLC
Final Consumer Response /* (3000, 18, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately I have already began the process of escalating this situation on my end. I have put in a lot of time and work into getting this resolved, pulling up old emails, organizing all of my information, ect. I am disappointed that Anda properties only chose to "work with me" after I had made a report to the Revdex.com. I had made several calls to Crystal at Cheyenne estates and also to other management at Anda properties from August to October to express how I felt and try to get this situation handled appropriately. When I addressed my concerns they seemed less than interested to hear me out or to even reason with me, even though I felt like I was not being treated unfairly. When I mentioned the fact that they had put this balance into collections before I had even received my revised charges Crystal contacted her supervisor via phone while in my presence. She explained to her supervisor what I had mentioned and they still would not work with me. The exact response I received was "I'm sorry, there's nothing we can do about it now, and it's already sent out." Crystal did call me on November 25th 2015. She stated to me that she explained to her supervisor that my main concern was that these charges were sent into collections before I had a chance to make any kind of payment arrangement. Crystal offered to take these charges out of collections and would schedule a time for me to sit down with her supervisor to discuss an arrangement. I politely declined this offer. The charges being sent into collections when they were is not my one and only concern, as I expressed in my previous statements. If Anda properties would have treated me fairly from the beginning they would have taken the time to sit down with me to help resolve my issues when I was constantly contacting them months ago. I appreciate the offer from Anda properties but I feel it is a bit ridiculous that I had to file a complaint to get them to take my situation seriously. -[redacted]

Initial Business Response /* (1000, 11, 2015/10/06) */
September 23, 2015
Revdex.com Of
Minnesota & North Dakota
220 S. River Ridge Cir.
Burnsville MN 55337
Re: CASE # [redacted]: [redacted]
Ms. [redacted] moved in September 1, 2014 and did a walk thru at that time no bug...

infestation or mildew was present. Ms. [redacted] never contacted our office or management about any issue of mildew in her apartment. If she has pictures please send them to us we would like to see them. Before Ms. [redacted] moved in, the apartment was painted, new carpet and lino was put in. We also replaced the Dishwasher and Range.
Ms. [redacted] notified our resident manager Steve that she had infestation of cockroaches; (no one else in the building reported any cockroaches infestation) Steve immediately called [redacted]'s Pest Control. After investigating the apartment and they did not find any issue, which indicates no bugs was found therefore they did not do any treatments. Ms. [redacted] failed to give notice to vacate she left owing us rent. The check out was done on September 19th 2015, after Ms. [redacted] vacated without any notice, debt is owed. We look forward to an anticipated positive resolve in this matter.
Sincerely,
Rose Management/Anda Properties
[redacted]copied and pasted from email.
Initial Consumer Rebuttal /* (2000, 13, 2015/10/16) */

Initial Business Response /* (1000, 6, 2015/08/31) */
[redacted]Corresponding documents attached.
RE: Case # [redacted]
We are in receipt of your letter date August 24, 2015. When doing the check out for [redacted] there was no indication on the check in sheet of any issues in the apartment...

she rented in Morris MN. Please see enclosed previous tenant check in and out and they received there securing deposit back. Ms. [redacted] did provided us with pictures but they were not dated. Regarding the photos their where no charges pertaining to the photos. (In photo does show fared carpet) We did charge for stains that did not come out of the carpet after the carpet was cleaned. After carefully consideration we will write off the amount owning of $334.22 and retain the security deposit for the damages.
We anticipate a positive resolve in this matter.
Sincerely,
Anda Properties.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After moving in, I did extensive cleaning of the apartment and attempted to remove the stains. I do not accept Anda's offer of simply dropping the $334.22 bill. Instead I am requesting the amount rightfully due to me, $200. Anda also has not responded to the issue of people being in my apartment without my consent during the first week of July, which is illegal as I paid for the whole month of July and did not state to the manager I was moved out or ready to have my apartment checked nor did I consent to having employees from Anda in my apartment.
Also, I must point out that there was NO check in sheet upon my move in. If one exists, it was not completed by myself. In fact, I would like to see the check in sheet in question; perhaps my signature was forged. Despite not filling in a check in sheet, I have several witnesses who will attest to the condition of the apartment, photographed or not. Also, the carpet was not faded but rather had rust stains and other orange/tan marks from the previous renters.
I plan to take this issue to small claims court if Anda does not agree to paying the rightful amount owed to me.
Final Business Response /* (4000, 11, 2015/09/09) */
[redacted]Corresponding document attached.
RE: Case # [redacted]
After careful consideration we are going to refund [redacted], the $200.00 she is asking for, this shall be a positive resolve.
Sincerely
Anda Properties
Final Consumer Response /* (2000, 13, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the resolution as I had requested $200 from my deposit.
However, it is unfortunate that Anda never acknowledged their illegal activities. Such activities include entering my apartment without consent or an attempt to notify me for a non-emergency circumstance. Also, Anda never presented me with paperwork I requested: the check-in sheet from my move in which I presume was nonexistent or had my signature forged. Yet they claimed I signed and filled one out; I never did.
I hope this company learns from this and improves their practices.