Andaz Indian Restaurant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I did not call that evening because they were closed by the time I had the tandoori chicken Due to the fact that I requested the tandoori chicken to be made very mild and when [redacted] called them, they blatantly lied about it stating that there is no spice used at all on their tandoori chicken, I reject this resolutionThe idea of having a new meal if I call and not even providing some sort of voucher, or name of a person to talk to, seems like something that will not happenI would like my money refundedThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This is unfortunate that *** *** was not satisfied with the foodCustomer satisfaction is our top priorityWe are in business for last six years and we thank our repeated customers for thatTandoori Chicken is prepared Medium Spicy and can be toned down a bitLentil soup is vegan and
we don't add dairy in it*** seems to have ordered the food on 5/**/ and complained on 5/**/Usually Customers call right away when something is missing or food is not prepared as per their tasteWe take care of those concerns on the spotIf food is spicier than desired, we send the new food and take back the old one to verify the complainAs a courtesy, she can call the restaurant and I'll apply the credit to her next order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I did not call that evening because they were closed by the time I had the tandoori chicken. Due to the fact that I requested the tandoori chicken to be made very mild and when *** called them, they blatantly lied about it stating that there is no spice used at all on their tandoori chicken, I reject this resolutionThe idea of having a new meal if I call and not even providing some sort of voucher, or name of a person to talk to, seems like something that will not happenI would like my money refundedThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I did not call that evening because they were closed by the time I had the tandoori chicken.  Due to the fact that I requested the tandoori chicken to be made very mild and when [redacted] called them, they blatantly lied about it stating that there is no spice used at all on their tandoori chicken, I reject this resolution. The idea of having a new meal if I call and not even providing some sort of voucher, or name of a person to talk to, seems like something that will not happen. I would like my money refunded. Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is unfortunate that [redacted] was not satisfied with the food. Customer satisfaction is our top priority. We are in business for last six years and we thank our repeated customers for...

that. Tandoori Chicken is prepared Medium Spicy and can be toned down a bit. Lentil soup is vegan and we don't add dairy in it. [redacted] seems to have ordered the food on 5/**/ 2015 and complained on 5/**/2015. Usually Customers call right away when something is missing or food is not prepared as per their taste. We take care of those concerns on the spot. If food is spicier than desired, we send the new food and take back the old one to verify the complain. As a courtesy, she can call the restaurant and I'll apply the credit to her next order.

Review: I ordered food from this restaurant through [redacted]. I asked for my tandoori chicken very mild and ordered a side order of lentil soup and naan bread which I paid extra for. They forgot the bread, the soup had small pieces of something white in it, which was soft like cheese. I have never had a dairy lentil soup and did not want cheese in it so I did not eat it. The chicken was very spicy, too spicy to eat. I called [redacted] which contacted the restaurant which seemed to not want to deal with the problem. The person from [redacted] had to call them back a few times while talking to me. They denied using any spice on the chicken and said there is no cheese in the soup. I assume someone in the kitchen messed up or they are lying. I have eaten at many Indian restaurants and I know what cheese is and I know when something is spicy, because my mouth was on fire each time I tried to eat the food. They refused to give my money back and said they would give 10% that was it.Desired Settlement: Refund of money for the dinner I could not eat: $19.03

Business

Response:

This is unfortunate that [redacted] was not satisfied with the food. Customer satisfaction is our top priority. We are in business for last six years and we thank our repeated customers for that. Tandoori Chicken is prepared Medium Spicy and can be toned down a bit. Lentil soup is vegan and we don't add dairy in it. [redacted] seems to have ordered the food on 5/**/ 2015 and complained on 5/**/2015. Usually Customers call right away when something is missing or food is not prepared as per their taste. We take care of those concerns on the spot. If food is spicier than desired, we send the new food and take back the old one to verify the complain. As a courtesy, she can call the restaurant and I'll apply the credit to her next order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I did not call that evening because they were closed by the time I had the tandoori chicken. Due to the fact that I requested the tandoori chicken to be made very mild and when [redacted] called them, they blatantly lied about it stating that there is no spice used at all on their tandoori chicken, I reject this resolution. The idea of having a new meal if I call and not even providing some sort of voucher, or name of a person to talk to, seems like something that will not happen. I would like my money refunded. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,