Andersen Heating & Cooling

Last week Jake and Tyler came out from Anderson to install parts in the attic (that were still under warranty). They were extremely knowledgeable and explained what they were doing each step of the way. Anderson worked directly with Lennox to get the new part and installed it without issues and hauled away the old. I could tell immediately that the new unit fixed the issue. Very satisfied and have changed from using

We have been loyal customers for over 20 years. Through all these years, we have purchased maintenance agreements. Our unit has been consistently serviced twice yearly. When our original system needed replacing, Andersen sold us and installed a Trane. It lasted only 10 years. We then purchased a Lennox unit from Anderson, which they also installed. That Lennox unit turned 2 years old on June 12, 2019. On September 16, 2019, a technician came to perform the fall maintenance. He diagnosed a leaking evaporator coil. He showed me a video of a device whistling, which supposedly diagnosed the problem. In his checklist, he stated that he could not access the evaporator coil to clean it. This technician also stated directly to me that he had cleaned our electronic whole house filter. This repair would cost us over $1100. We declined the repair and got a second opinion from a reputable heating and air company. Their technicians could not find a leak, showed us the easily accessible evaporator coil, and cleaned the filter that had NOT been cleaned. BUYER BEWARE: always get a second opinion before having Andersen make a repair or before buying a new unit from Andersen.

I would just like to say thanks and to provide a positive review for your technician Nelson G. He has serviced my HVAC unit on several occasions, most recently today, and is always very professional, knowledgeable, courteous and efficient. I appreciate the awesome response I receive from Andersen Heating & Cooling whenever I have an HVAC problem. Thank you.

We have been an Andersen satisfied customer for way over a decade. The entire company is a pleasure to work with! We want to especially single out Julie, who has been our service person since we first called Andersen many years ago. She is simply the best - in all categories, professionalism, courtesy, knowledge, cleanliness, communication, etc. She also always follows-up after the work, to make sure we are happy and that everything is just the way we wanted it. She always goes above and beyond. Just a huge pleasure to work with. Thank you.

Today May 21, 2019 Anderson sent a technician named Mr. C to my home to service my unit. What a gentleman. He explained everything he was doing, showed me video of his testing the evaporator and explained the need for biannual service as I watched him tend to the outdoor unit. I highly recommend Mr. C and Anderson as a HVAC service company of choice.

After living in *** for thirty-two years, and working with the same A/C vendor for all of that time, finding a new one upon our move to Charlotte three years ago was at the top of the "to do" list, and we found that relationship with Andersen Heating & Cooling. I met with four different A/C & heating vendors and was most impressed with Andersen, so much so that we entered into a maintenance contract with them (which we had done with our prior vendor and strongly recommend).
Our current unit was 12 years old and patched together we knew it wasn't long for this world. This past Friday, April 26th, Andersen installed a new *** unit in our home. The entire process was flawless and exceeded our expectations. Jake and Faiz were a great team. They phoned in the a.m., letting us know they were en route. They covered our floors and rugs to protect them from dirt and debris. They worked hard and non-stop for well over six hours straight - period. It's so easy to gripe and complain when something goes wrong, but we seldom take the time to shout out "kudos!" when something goes right or better than we anticipated
Prior to departing, everything was clean and tidy. The unit was up and running and the difference was night and day in the home's humidity level alone. Jake demonstrated the thermostat and answered all of our questions. He even took us outside to point out how quiet the unit is. And this WAS important to us as our guest bedroom is on the other side of the wall where the outside unit is located.
We couldn't be more pleased and truly, that is how we have felt about Andersen since their first visit to our home three years ago. We learned a long time ago that finding a good A/C and heating company is as vital as finding a good mechanic or doctor. You don't want to be making that kind of decision under pressure, especially when your equipment isn't working. Four thumbs up!

Julie just left my home. She was pleasant, professional and extremely knowledgeable of my system. She went beyond what is required I'm sure if her job and u am extremely pleased. I will always request Julie to service ny system. Andersen-you have an incredible employee in Julie. Thank you.

Paid over $1100 for furnace repairs in August in which the technician stated every thing worked properly. Furnace is not working 2 months later
Paid over $1100 for furnace repairs in August in which the technician stated every thing worked properly. Furnace is not working 2 months later. The technician came out and stated the gas valve needed to be replaced. It has been less than 2 months and the gas valve was checked during the first visit and I was assured that it was working fine. It is now getting cold outside and they are saying the gas valve needs a replacement. I called and spoke to Dale A and he confirmed that the gas valve needed to be checked before they did repairs last time. I informed him that his technician stated the gas valve was fine. The heat has not been used up until now and it is not turning on. There was no resolution and I just spent over $1100 to ensure the furnace would work during the winter months and now they are telling me its another $1000. Unfair practice. I have babies at home and I made sure to get it serviced prior to the winter months which was in August. I was assured everything was fine with my furnace and ready to go for the winter by their technician.

Last September, I had Andersen Heating and Cooling come and do routine maintenance on my furnace to get it ready for the winter. My A/C had been serviced that spring and was working fine.
Andersen showed up and went to work on the furnace which is located in my attic. I went into my office to work on drafting a plat leaving him alone to do his job.
He came to me later and showed me what appeared to be a leak in my A/C. He claimed it was there when he opened it up to look inside. His opinion was an expensive part needed replacement with a price of over $2200 including labor. This technician is unlicensed and unqualified to do mechanical work involving repair, replacement or installing the equipment he services.
I let it go until this spring when I needed A/C again. I had the person who installed the system 3 years ago come and look at it for a second opinion. There was no leak and had never been one. All it needed was a Freon recharge and cleaning. No repairs or replacements needed.
All professions or trades that require licenses have activities that don't require licensure. It is standard procedure so people right out of school can get the experience required to take the licensure exam. It is common.
However, the technitian that installed my system used to work for Andersen. He didn't last one day. They tell applicants they can make $50k-$60k a year with $80k possible at a job that pays $12/hr. The only way to make the kind of money they promise is to sell and make commissions. Andersen trains new hires to lie to customers and even vandalize their machinery to make sales. The guy who installed my system quit Andersen the first day and said "I kind of like to sleep at night".
I will never have a maintenance contract again and advise anyone who has one to get a second opinion before replacing anything expensive especially if nothing is wrong before they get there.
If you know any first time buyers or anyone considering a maintenance contract you might advise them to consider this.

After realizing my present HVAC company was not actually doing the work I was paying for annually for Maintenance, I reached out to *** as a friend had referred them to me. *** came to my house and the experience could not have gone any better. Not only was he personable and kind but he took the time to explain what was needed and advised me in detail. He was patient, understanding and thorough. Being in Sales, I know how important relationship is. People buy from those they trust. *** is a service person and not sales but he won all my business moving forward. I cannot express enough how great it is to have someone that invests the time and makes sure you feel confident and understand all.

Hector was my Maintainance tech. He went above and beyond and was extremely courteous and professional. He cleaned out my system hoses and checked readings, and explained airflow through the intakes, and signed me up for quarterly filter dropped. This gentleman is an asset to your company, the business world needs more like him!

Thanks ANDERSEN!

Anderson recently installed a gas pack (new air conditioner / heater system) for me. They are the BEST. They were very courteous and thorough, answered all my questions and were sure I was satisfied with their work. They explained the equipment and even assisted me with financing. Great company. I had contacted them a few years back and realized I needed to wait to get the equipment. They understood and didn't make me feel I had wasted their time. I knew then I would call on them when I had to replace the equipment. Thank you Andersen.

Paid for service agreement with 2 service visits, only received 1
Only gave 1 service visit

5 out of 5 star rating. Professional, knowledgeable, kind and prompt! Jake and Johnathan provided exceptional customer service! They also taught me how to use my new thermostat with its multiple and high tech functions! They explained it so I can actually do it myself! I highly recommend that you request Jake and Jonathan as they are an awesome team! I've been with Anderson for 15years and continue to be very satisfied by there excellent service!

I have been a loyal customer since 1996 , perched my new house and had service done on my units till needed new one and bought from Anderson,have always had great service by everyone that works for this company . A week ago had problem with our air , not the greatest time to have your air go out, but ordered parts and got it up in running today . The technician , Hecter was the best , very concerned on what he did detected was wrong with our unit and did great professional work for us , every technician that we have had and people working for you. They are very polite and profession group of personal that you have on your staff.Keep up the great group of people and your business will strive. Thanks again for everything again.

We moved to *** about a year ago. During our first month in our house, the air conditioner stopped working. We called Andersen and they came out and fixed our problem. Everything about the experience was great, from the time we called to the when the issue was fixed. This morning, we woke up and one of our air conditioners was not working again. We called Andersen and they came out within two hours. Once again, it was a great experience. Hector was the person who came to our house and fixed the problem. He was excellent! He explained the problem, showed me what was happening and fixed it. Great customer service. We will be signing up for a long term service contract because of the excellent service and great people. Andersen has a customer for as long as we live in

Outstanding service - both customer service personnel and technician staff are professional and efficient.