Andersen, Renewal by

The customer has confirmed that the project has been completed to their satisfaction A settlement has been reached and all disputes have been resolved

We are sorry that you have experienced multiple product defects with your Renewal by Andersen patio door. Replacement parts have been ordered and we will be back to complete the servicing that your door requires. We are committed to providing you with a reliable product that
you can depend on. We would like to offer you a 10% discount off of your project because of the additional time and frustration that this has caused you. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: I tried to cancel and was not able to get in contact with anyone and was given the run around. I am very upset at how this transaction was handled. I just want it resolved and want to move on. I do not owe anything, as I have been trying to cancel from the second day.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have yet to see this business deliver as promised and contracted for.  A new install date has been scheduled and all phone calls have been dealt with in a professional manner, however I am a little gun shy as to this business ability to deliver a product that meets their expectations and mine.  I will wait and see.
Sincerely,
[redacted]

(The consumer indica[redacted] he/she DID NOT accept the response from the business.)
I do not accept due to the fact they did not tell the truth. I have an eye witness, who also wrote a letter and is willing to come to arbitration. She witnessed them causing the damage and informed Mr. [redacted] of the siding damage herself. I have the siding company who has also provided a letter which states that yes, in deed, Mr. [redacted] called Mr. [redacted] to find the material in order to fix their damage to my home, not as Mr. [redacted] lied! It was not until Mr. [redacted] found out the trouble to fix the damage that they indeed caused. I also provided a receipt that this wall was brand new before they came, including the window trim that they smashed when performing their job as the siding company owner poin[redacted] out. I provided proof that all other trades were done way before the windows were installed so Mr. [redacted] is out of luck trying to blame another trade. The damage to my siding is in a place that obviously could only have been them, there is NO decor or trees, anything that could reach the second story siding. It is positioned where the extension ladder would have been placed directly under the window to re insulate. The window trim was brand new before they came and now they are smashed. They had to return to re insulate the 4 inch gaps - no one else has been anywhere near the window trim! The light lenses were damaged by the same gentleman who did the re insulation. I had only complained about the lower level, were the teenagers were. The gentleman advised that it was policy to redo it all?! I took pictures and there was literally a 4 inch gap with no insulation. When hired, the sales rep told me all people were employees. Even, Mr.[redacted] is still trying to say employee...the are an employee or a sub contractor - they can not be both. You sent a sub contractor to my home; however, your sales rep [redacted] told me that the windows were made out of state by "your company" - no you purchase the windows (I spoke to them), then you hire labor (NOT employees) to come to my home (my private home!) The miscount of windows, really, how does that happen? The bath room window was made the wrong direction, not as I instructed. I have several rental properties and I would NEVER use this company again, no matter what the price! I absolutely want to proceed to arbitration. The public needs to be very afraid of this company in my opinion. I was promised in April that the replacement product had been ordered. I trusted this company that it had because I had confirmed with the siding company that yes, Mr.[redacted] had called to find out what product to order. Then, they fed me lines all summer long, I have names and dates of people that I spoke to. I have Mr. [redacted]s cell phone number, lets pull phone records as proof that I am telling the truth. Then, Mr. [redacted] shut the work down. I am sure because the realized the extensive damage they caused to my home, simply for not choosing to protect my home. In my opinion, this is a sad company.

Renewal by Andersen holds the same position. Both managers, Mr. [redacted] & Mr. [redacted] have confirmed on many occasions that when final walk-through's were done by them that said damage did not exist and therefore Renewal by Andersen is not responsible and will not be covering the cost for re-siding the house.

Initial Business Response /* (1000, 5, 2015/09/01) */
We have reviewed the complaint filed by [redacted] allegedly on behalf of one of our customers, Ms. [redacted] H purchased windows from us back on March 17, 2015 pursuant to a written contract. We called [redacted] H on April 16, 2015 to schedule...

the installation of her products. [redacted] H returned our call on April 28, 2015 and scheduled her installation for May 19, 2015. At no point in our dealings with [redacted] H did she ever seem unfit to make decisions or act as if she did not want to proceed with this project. We do not discriminate against whom we'll do business with and we regularly do business with homeowners in all age demographics.
On May 18, 2015, the day before installation, we received a call from "[redacted]" saying that he was [redacted] H's son. "[redacted]" spoke with [redacted] "[redacted]" stated that he had not spoken to [redacted] H, who "[redacted]" asserts is his mother, in close to 20 years. He stated that we could not install [redacted] H's products because we "ripped her off". "[redacted]" demanded that we cancel the contract and advised that [redacted] H would never pay. We advised "[redacted]" that the time for practical cancellation had passed since we had ordered and received the custom-made products [redacted] H had ordered. At this point, "[redacted]" became belligerent, using profanity and threatening legal action. The phone call then ended.
Internally, we decided to hold off proceeding with the project to see if legal action commenced or if [redacted] H or a designated representative took further action. Weeks later, "[redacted]" called again demanding a breakdown of costs for his lawyer and that if we did not refund all financing, he was going to sue us, file police reports, and even went as far as saying that he was going to rent a truck to drive around [redacted] that read "Renewal by Andersen screwed me". Internally, again, we decided to hold off proceeding with the project to see if legal action commenced or if [redacted] H or a designated representative took further action. About one week prior to the filing of this complaint, "[redacted]" again called with the same belligerence, profane language and threats. Internally, again, we decided to hold off proceeding with the project to see if legal action commenced or if [redacted] H or a designated representative took further action.
Obviously, we now are in receipt of this complaint filed with the Revdex.com. Adding to the scattershot nature of those who allege they speak for [redacted] H, the complaint has been filed by [redacted], who, per the letter, asserts she is [redacted] H's daughter. We have had no interaction with [redacted] to date.
Regrettably, familial disagreements are not uncommon. In this particular context, we do not know enough about the parties to determine if it is "[redacted]" and [redacted]'s true belief that [redacted] H cannot make an informed decision for herself, whether it is "[redacted]" and [redacted]'s belief that they, not [redacted] H, should decide how [redacted] H spends her money, or if there is some other motivation for their conduct. What we can say is what we have provided above, that we have her ordered products in storage, and that we are fully prepared to honor the contract that we signed with [redacted] H.
To address the pricing and breakdown allegations: All of our contracts are considered lump sum contracts. Although no itemized breakdown was left behind, we do provide specification sheets of all windows and doors provided to our customers. We are happy to discuss the costs of the project in a respectful, non threatening manner with someone who can prove representation of [redacted] H.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see attachment for full response. We do not accept the response because once again the pricing, itemized cost breakout and specification sheets per window, labor costs, financing charges, total cost of project have not been provided. Renewal's response has greatly misrepresented their interactions with our family in trying to resolve the situation in a professional manner. Renewal's failure demonstrates that they are unwilling to behave in a proper business manner and are trying to ensure that the customer will not have all the facts to make a legitimate decision as to their course of action.
At the core of the problem is that the contract with Renewal by Anderson is for the windows to be fully financed but the costs are completely unclear. There is no information as to the actual price of each window (purchased out-right versus financed). There is paperwork showing that Ms. H. should have gotten $400 off every 2 windows and $500 off every patio door, so a decrease in cost by $2100 for the contracted windows and sliding door. But this savings is not shown in any of the paperwork, causing it to be suspect as to whether she ever got the savings. With the price being $23,391 for the 9 items, it does not seem so and without a cost break out it cannot be determined. This lack of providing all the details of the contract signed leads it unclear as to the actual purchase price of the products.
Couple the above monetary discrepancy with the [redacted] paperwork that lists purchases for $11,695.50 and lack of information about other finance charges as stated by Renewal's employee in a third conversation between Renewal and [redacted] (this conversation is stated further below in this response) and the entire situation questions whether a meeting of the minds had occurred and the validity of the contract.
This is why [redacted] and I continually ask for additional information, which is continually been agreed to then denied. Renewal knew all of this information at the time of contract. Ms. H is and was highly susceptible to suggestion and her capacity to enter into a contract is at issue. She stated to us that she originally only asked about 3 windows total but somehow was talked in to 8 and her sliding door. She also stated she was told by Renewal that they were the only company that does come-to-your-home window work. The situation makes a reasonable person view the contract as highly suspect.
As stated in the initial complaint towards Renewal, both my brother, [redacted], and I have power of attorney and are thus designated representatives for Ms. H. We filed the Revdex.com complaint as the next proper step because the company had agreed to provide the cost breakout several times only to turn around and waste time on getting the matter resolved.
The day before the installation, [redacted], called Renewal because Ms. H. was in the hospital and no one was going to be at home for the windows to be installed. When [redacted] spoke with Renewal, he stated that he was calling for Ms. H. and he was her son. Renewal went on to discuss Ms. H.'s contract and situation with [redacted]. In that discussion, Renewal's representative, [redacted] told [redacted] that Ms. H. had already missed one appointment, so they knew there were some issues with Ms. H.'s abilities to logically and timely respond to their business. [redacted] stated that based on the final number of windows, the costs and the way they got Ms. H.'s financing for 10 years, it seemed pretty clear that someone within Renewal's company had taken advantage of Ms. H.
[redacted] responded by callously stating that none-the-less, he had a contract signed by Ms. H. so too bad. He went on to state that the timeframe for canceling had past and since they were "custom" windows, Ms. H. would have to pay. The windows in Ms. H.'s home are standard size and dimension, which do not require customization. [redacted] questioned the validity of the contract and the cost of each window (because $2599.00 per window is highly irregular). [redacted] ended the call by telling [redacted] the window installation could not occur because no one would be at home.
Following the proper procedures of reporting a business that is taking advantage of the elderly, my family contacted the business to halt any work, consulted an attorney, filed a police report, and contacted Adult Protective Services (APS).
When APS called the business, while [redacted] was in their office, Renewal's secretary stated that taking advantage of the elderly was not their intent and Renewal would work with the family to get it all resolved. So our family stopped all legal proceedings because Renewal agreed to help resolve the situation.
Following the statement to APS, [redacted] called Renewal a second time. [redacted] spoke with [redacted] and again questioned the validity of the contract and stated that he would need a cost break out per window, measurements, and total costs to resolve the contract both if financed or if purchased out-right.
In this second phone call, [redacted] had agreed to get the information to [redacted] via email. [redacted] also stated that some of the information he could simply pull it up off the computer at any time and that it wasn't going to take long. The other part of the information would take a little longer. Again, we were misled by Renewal on waiting for them to provide the information instead of taking any other action.
A few weeks later, [redacted], my husband, and I all received calls from Renewal's financing company, [redacted] They were trying to reach Ms. H. because the first financing payment had not been made. I had notified [redacted] that the payments should not have been started because no goods were provided yet by Renewal and therefore, no money loaned by [redacted] The windows had not been installed. Also I stated to them that our family had contacted Renewal and APS in order to get cost information to resolve the situation. Renewal still had not provided anything yet so we would be following through the process of filing a complaint with the Revdex.com and other entities to get the situation resolved because Renewal clearly had taken advantage of the elderly and were now stalling to make the situation worse.
A short time later, [redacted] got a call from Renewal's employee. [redacted] called [redacted] because [redacted] had called him about Ms. H. [redacted] stated that he had been waiting for over a month for the information that [redacted] had agreed to send. Nothing had been paid because the information had not been provided to verify the true cost of the contract. From this, [redacted] stated that the sum on Ms. H.'s paperwork of $23,391 still didn't include additional financing charges through the finance company [redacted] was surprised by this and questioned how the additional financing charges are not listed in any other paperwork.
[redacted] stated that [redacted] was a separate entity than Renewal so [redacted] would have to get information from them. [redacted] asked if they were separate entities, then why were they calling each other about Ms. H. He also stated that it was Renewal that secured the financing for Ms. H. Ms H. didn't go out and get financing through a separate entity, she used "your company" so the two companies had to be related. Thus [redacted] would need this additional information to resolve the cost differences and maybe we would just pay off the contract instead of financing to get the matter resolved.
[redacted] responded to this questioning by getting upset. [redacted] went as far as to state to [redacted] that he would have never allowed this sort of situation to occur with his own mother because she lives with him. She could not be taken advantage of because he made sure that she wasn't on her own daily like Ms. H. Questioning not only Ms. H.'s living situation, but our family relationships, and insinuating that they were taking advantage of the elderly, they knew it was wrong but too bad. Then [redacted] said he wasn't going to provide the cost breakdown and ended the call.
Renewal is not conducting business in a professional manner. They have not responded to this complaint by providing the information in question. Instead they are trying to use whatever stall tactic they can in order to increase late fees, compounding costs, and make the situation far worse. From our family's initial contact with the company back in May until now their way has been a back and forth of, we will work with you; oh, no we won't.
As stated several times, we will provide whatever documentation is needed to get the cost information that should have been given to Ms. H. initially before the contract was signed. During all of the conversations, documentation of representation for Ms H. was NEVER questioned by Renewal until it came down to them needing to actually provide the information because we got the Revdex.com involved.
At this point, we want the entire contract rescinded and both parties returned to their original pre-contract positions.
Final Business Response /* (4000, 9, 2015/09/28) */
Renewal By Andersen shall endeavor to respond to Ms. [redacted]'s September 20, 2015 response, but the litany of complaints, made scattershot, makes a comprehensive reply difficult. For ease of reference only, Renewal By Andersen will refer to Ms. H's daughter as '[redacted]" and Ms. H.'s son as "[redacted]".

First, as Renewal By Andersen previously noted, its contract with Ms. H is a lump sum contract, which is a valid contract used in Colorado and every other U.S. state thousands of times each and every day. From a customer's perspective, a lump sum contract has the advantage of limiting exposure and liability for the costs of construction. Barring unforeseen conditions, changes to the scope of the work, or other circumstances that may be set forth in the agreement, the contractor is obligated to complete the work for the agreed upon contract sum and, conversely, the customer is not required to pay for any of the contractor's cost overruns. As a result, the customer may be able to predict the total cost with reasonable certainty. This is often important for securing a loan, which occurred in this sale.

As Renewal By Andersen previously alluded to, it is quite obvious that [redacted] and [redacted] seek a price by window breakdown so that they can then claim they comparison shopped and found that the work could be done for less money. As has always been the case, Renewal By Andersen will cooperate to address any legitimate concerns; including pricing, but Renewal By Andersen will not be bullied into converting its lump sum contract into an itemized contract; especially when doing so would only cause [redacted] and [redacted] to further make unfair and inaccurate claims against Renewal By Andersen.

Second, contrary to what [redacted] and [redacted] may believe, [redacted] is a third party that is not affiliated in any manner with Renewal By Andersen. [redacted] provides financing for home improvement projects, so predictably, Renewal By Andersen has reason to work with [redacted] from time-to-time. However, as noted previously, Renewal By Andersen's financial burdens and benefits of a contract are not affected by whether a customer seeks to finance their purchase with [redacted] another lender, or pay cash.

Third, the windows ordered by Ms. H. and currently being held in Renewal By Andersen's facility are not "standard size" Renewal By Andersen does not manufacture a "standard size" window. [redacted] is not the first person in a dispute to want to pretend that all openings are the same dimensions, that 1/16th of inches do not matter, and that Renewal By Andersen can find some use for the product at some point in the future, but that does not make it true. Renewal By Andersen does not engage in retail store sales; it does not maintain an inventory of product. Instead, Renewal By Andersen orders product when purchased by a customer. Renewal By Andersen did so for Ms. H. and Renewal By Andersen should not be forced to absorb that cost.

Fourth, while Renewal By Andersen continues to maintain that it prefers to avoid intra-family matters, Renewal By Andersen would be remiss if it did not note that it continues to find it convenient that despite [redacted] living in Washington and [redacted] stating that he has not spoken with Ms. H. for 20 years, each contends they unequivocally know Ms. H. mental and physical health status. Apparently, Ms. H. mental and physical health status is not so dire as to warrant the relocation of [redacted] or [redacted], but is dire enough to cancel a contract with Renewal By Andersen. Renewal By Andersen also notes that despite [redacted]'s address being [redacted] Spokane Valley, Washington XXXXX-XXXX, she conveniently lists it with Revdex.com as an address in Colorado. Renewal By Andersen raises this reluctantly as it could be an inadvertent mistake, but given the actions of [redacted] to date, Renewal By Andersen would be excused if it did not assume same.

Fifth, [redacted]'s demand that the parties be placed in their pre-contract position is not surprising given that Renewal By Andersen is the only party that stands to suffer a financial consequence from same.

Renewal By Andersen has the utmost respect for the resolution services offered by the Revdex.com. That is why Renewal By Andersen continues to respond to the litany of unfair and inaccurate claims against Renewal By Andersen. However, Renewal By Andersen would be remiss if did not express its belief that [redacted] and [redacted] are acting disingenuously and abusing the Revdex.com's services. For whatever reason, they do not want Ms. H. to move forward with their contract. That is their and Ms. H.'s prerogative. However, if they claim that the contract was secured by fraud or that Ms. H. lacks the capacity to contract, the proper venue to resolve those questions is a court of law; not the Revdex.com. The fact that [redacted] and [redacted] have failed to act in this manner likely indicates that they too realize their best solution is to defame Renewal By Andersen to the Revdex.com until Renewal By Andersen gives up on its own accord.

With all that said, Renewal By Andersen prefers to concern itself with customers who are happy to work with it. Accordingly, subject to this matter be closed as "resolved" by the Revdex.com, and subject to Ms. H, [redacted], and [redacted] (all 3) signing a settlement agreement, which Renewal By Andersen will provide, Renewal By Andersen is agreeable to releasing Ms. H from her contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11121125, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have agreed to reorder all of Mr [redacted] windows with the agreed upon color combination of white interior and dark bronze exterior with black hardware.  We have also agreed to reorder his door being dark bronze interior and exterior with black hardware.  Finally we're giving Mr [redacted] 1...

yr of financing for his project as well.  We apologize for the mistake and inconvenience.Thank you

Ms. [redacted],            As stated before, we cannot discriminate from selling to customers of any age and dictate how they spend their money on their property.  In terms of our financing options, we offer various plans allowing the prospective customer to best fit their financial needs. While we certainly are saddened to hear of your mother's recent health issues, according to all parties who have spoken with your mother there was no lack of lucidity during these interactions to lead us to believe that she was not in fact able to make her own decisions in this regard.  Sincerely,Jason F[redacted]Customer Relations Manager

Mr. [redacted],  We certainly apologize for the information provided by our sales consultant and this has been addressed with the entirety of our sales team.  We do not profess to be tax professionals, and is accurate that the tax credit indeed expired 12/31/16.  While a tax credit for 10%...

of qualified energy improvements applied at the time, there were significant limits that were also in force.  One of these was that there was a maximum $200 that could be applied to windows.  Please see the link below for reference.  We will be sending a check in the amount of $200.00 to you, and you will receive that in 7-10 business days.https://www.google.com/amp/s/turbotax.intuit.com/tax-tips/home-ownership/en...⇄ regards, Jason F[redacted]Customer Care Manager

Dr. [redacted],  We sincerely apologize for the misinformation you were provided with by our sales representative at the point of sale.  As it is a request for a loan, it is indeed a hard credit check and should have been presented as such.    In an attempt to meet your request for...

satisfaction, we did escalate your case to a manager within the credit division of [redacted] to see if there was anything that could be done on our part to assist in the removal of this inquiry from your credit report.  This request was denied, and we were informed that receiving a letter on our letterhead would have no bearing on overturning this decision.  We have taken your feedback as an opportunity to provide refresher training to our entire sales staff in this regard.  Again, please accept our apologies for your inconvenience.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Ii

We apologize for the delays in completing your project.  As promised we will stand behind our product and workmanship to ensure that our final product is of the best quality.  The project is satisfactory and compensation was delivered in an amount that was agreed upon by both...

parties.  Thank you.

Mrs. [redacted],
To address your complaints:
1)Renewal by Andersen does not claim to have employees doing our installations. We hire sub-contractors. We have subcontractor agreements and insurance requirements with all of our sub-contactors. We also manage all of there jobs and guarantee their workmanship.
2)The missed window was ordered and replaced. We did not request additional money for this.
3)Mrs. [redacted] notified us that she did not think that the basement windows were properly insulated, we sent a crew out to re-insulate all of the windows. We did not request additional money for this. This was done in January. Mr. [redacted] walked the job with Mrs. [redacted] to ensure completion. Mrs. [redacted] mentioned a few other issues (broken lights and bent window trim). We fixed those items and did not request money for this service.
4)Mrs. [redacted] called in March accusing us of damaging her siding during the re-insulation and told us that Renewal by Andersen needed to pay to have an entire wall of the house re-sided. We denied responsibility for this claim. Mr. [redacted] had walked the job with you after the re-insulation had taken place. This siding damage had not been mentioned or noticed at the time of this walk through. Mr. [redacted] went to the home and took pictures of the siding. Mr.[redacted] insisted that this damage was not present after completion of the project. This is when we explained to Mrs. [redacted] that our sub-contractors and therefore Renewal by Andersen were not responsible for said damage and that we would not be covering the cost for the siding repair.

Complaint: 12544557
I am rejecting this response because:
Sincerely,  One no one contacted my mother several times about her wanting the windows. They only contact was when I called to complain and try to find out information.. the week before installation, as that is when she told me she had bought windows.If my mother was approved for a loan with only her social security as income that is grossly wrong. Also a 10 year loan at 80 years old ? is insane.. She neglected to even mention this to my brother or I or that she even wanted to replace the windows. Which since my brother is a contractor he could have done them.  Further my mother has never stated anything about Anderson Windows, besides she called you guys off of an infomercial she saw on TV.. As for wanting "Anderson windows, her entire life" what a crock to say the least.....I think you dreamt that one up on your own... SHE LIVES IN A 16 x 80 trailer. Again this is over selling a product to a venerable senior. I just spent the last few days with my mom in the hospital as she has had a stroke. evidently she has had one before..My name is on this property and I should have been contacted prior to any finalizing of the sale... Again it is senior predatory sales. Your policy needs to change on how you qualify and who all is involved. Her mind has not been off and I get infuriated knowing companies like yours are only about the sale. Now she has her additional expense with this stroke to pay for.I will be investigating this further,   [redacted]

Mrs. [redacted],  We certainly apologize for your experience thus far.  Certainly this is not indicative of the customer service we pride ourselves on.  As you mentioned, we do plan on being out to your home on Friday, February 16th to not only replace your door panel but your thumb...

latch and lock and receiver kit as well.  I will be reaching out to you directly that following Monday to ensure that your project has been completed to your satisfaction and to discuss terms of compensation.  Please reach out to me directly at 303-217-4090 if you have any further questions or concerns. Thank you,Jason F[redacted]Customer Care Manager

First, most of the response is false.
The miscount of windows was NOT AFTER installation, it was immediately after we signed the contract.
[redacted] called and admitted he miscounted - I told him to cancel and hung up on him. He called back and his supervisor wants to proceed at no additional cost to me. This was NOT my error and I previous warned [redacted] of the mistake [redacted] made miscounting windows at one of my rentals...sure enough HE MISCOUNTED WINDOWS!!! I question the honesty - how do you miss my Dining Room Window when the entire house, even the garage (two) were included!?!
I had someone here picking up a couple of fish tanks, she was here when [redacted] called, I advised to cancel
the contract and hung up on him. We laughed, how do you miscount windows when your are a window company??? Lets bring her into a court room and discuss who called who!
Please see attached email from [redacted] advising the price break down...missing window is [redacted]ed as
MISSED ON QUOTE - HIS error, not mine!
Please see second attachment - dated April 23, 2014 - contract signed April 18, 2014 - Window missed in
quote was prior to completion date of June 1, 2014.
Mr. [redacted] lied regarding: "I called AFTER installation was complete and insisted they missed a window"
NO - email from [redacted] and [redacted] on April 23, 2014 proves Andersen knew about the
misquote PRIOR to installation.
After completion, I complained about the upstairs bath window not opening the correct direction.
They replace it with the correct window. Again, not my mistake! [redacted] and I talked in length about the
window must open left to [redacted] due to the neighbors window across the street. Second, time my house
had to be taken apart. Mr. [redacted] was rude and insis[redacted] they were fixing under warranty and what was
my problem?!
It was not until December that I noticed the cold air coming through the basement windows (again, I had witnesses come to feel and the only problem was the basement). My [redacted]tmas decor was out and they agreed to come in January/February to fix it. No one was here January 2 to fix anything, my [redacted]tmas decor does
not get put away (ANY YEAR) until end of January to mid February - my nativity set stays up until Easter, if
weather permits (most times not).
There was a single man that came the first part of 2015 and absolutely had an extension ladder, it is the only way to reach the upstairs windows on the South Side. I even asked him why he was doing the upstairs and he responded that it was policy to check them all (not my demand). I have pictures of the downstairs windows with the trim off and there were 2-4 inch gaps (I can have the pictures prin[redacted] for court - proof they had NOT been insulated correctly). This one gentleman damaged the trim around the windows when he pulled it off (horribly bent), he left dents and scratches in my brand new wall of siding on the south side (only way he could have reached the second story windows is with an extension ladder). After he left, I had [redacted] come to inspect with me. She noticed the dents and scratches on my south wall. Please, see letter attached.
I did start speaking with [redacted] in March about repairs. There was NEVER any J Channel repairs! Infact, this entire paragraph is nothing but a lie! Mr. [redacted] advised many times that he was having a difficult time getting a hold of [redacted] of [redacted] advised that he was out of town with a sick mother; however, [redacted] had called him. On April 8, 2015, Mr. [redacted] advised that he had ordered a replacement panel and trim. Mr. [redacted] confirmed to me that: Yes, [redacted] had called for the siding information (I did not believe Mr. [redacted], so I called Mr. [redacted]).
Please, see letter from Mr. [redacted] advising that he spoke to Mr. [redacted] about replacing the siding / trim.
I walked the house with Mr. [redacted] and he fixed most of the items...still to return to fix lense and needed
time to get with [redacted] to get the material. WE ABSOLUTELY NEVER AGREED THAT THERE WERE NO ADDITIONAL ISSUES! In fact, just the opposite! Mr. [redacted] seemed to be genuinely concerned about my issues. He even advised that the window trim to the pool room (damage not done by them) would also be replaced since they were doing the other window tirm ""he would replace this one as well due to the issues that I have had""! He agreed that the lense was most likely broke when replacing the window under the peak as it is a very tight fit. I would like Mr. [redacted] to testify under oath! Not the lies from Mr. [redacted]! Yes, the caulking job is sloppy - there are finger dents and still dirty [redacted]s! When I asked them doing a "tape caulk" it was put to me that "people in hell want ice water" - they all looked at me stupidly when I confron[redacted] them!
If they had replaced the J Trim - I would like to see the receipt. THERE WAS NEVER ANY TRIM REPLACED, THAT IS A LIE! How can you replace the product when you can not find the product (first excuse I was given). They claimed to fix this at the end of January; however, it was not until April that you ordered product! You were not even able to get a hold of [redacted] to find the product until March! My siding still has extension ladder [redacted]s and my window trim (J channel) is still damaged! They gave me several excused and several lines about how they are working on it...then when I got pushy...Mr. [redacted] on June 29 told me very rudely that he would NOT do anything for me. Even after, Mr. [redacted] had advised all summer long that he was working on it.
Next paragraph...more lies. The siding company never came to my house! I informed Mr. [redacted] at the very beginning per the siding company you can not replace a piece mid wall - I had asked about other walls around my house and this is what I was told by the owner of [redacted]. I also did not want the paint touch up as it is pinkish and does not look good. He assured me many times that this was going to be taken care of.
I had several contractors here in 2013! The siding was comple[redacted] and paid for by February 2014. This siding was clear and free of any damages. The location of the damage is only due from the extension ladder at my upper south windows - trim damage to most windows!
Previous contractors:
Gutters and Roof were comple[redacted] by January 2014 - please see warranty attached.
There is no way they did any damage.
Garage Door - please see receipt. Complete May 2014. Garage is no where near south wall / window trim.
There is no way they did any damage.
Window Blinds - Complete June 2014. Upstairs Front room window is no where near south wall / windows trim.
There is no way they did any damage. Besides this was INSIDE my home.
I simply want them to fix what THEY damaged! Mr. [redacted] simply wants to pass the buck! I asked Mr. [redacted] to come look at my house and see what I am talking about. There is absolutely NO MISTAKE, he hired unskilled labor to take care of my home. I feel this comment very accurate as:
The install was absolutely told to me by [redacted] to be "Andersen" employees - they are hired labor!
My husband, [redacted], was informed the same thing when he asked.
Investigate what other customers were led to believe. I just heard them on [redacted] and they still led people to believe that THEY manufacture and install! Andersen makes the windows / Renewal by Anderson (not affiliated per corporate is what I was just told by [redacted] and [redacted] of Andersen) sells the window / then some hired company installs the window. They did not insulate correctly - I have the pictures after the trim was removed. The crew that was here: two adult men worked on my upper level and two young men (maybe 18 years old???) were on the lower level...where the insulation was NOT complete.
The repair person was another hired labor! He informed me that he was hired to do the insulation.
Mr. [redacted] obviously does not know the difference between employees and sub contractors! He claims, "they have employees doing our installations." They are NOT employees if they have a sub-contract! They are sub contractors! THIS IS A FALSE STATEMENT BY HIM! If they truly manage and guarantee, we would not be having this issue. I did not learn of this until Mr. [redacted] informed me that he would not cover any damages and that I would have to go after the install team. If I had known this and I asked, I would NEVER have proceeded!
Years ago I trus[redacted] an install team from [redacted], they damaged a very expensive [redacted] receiver. [redacted] would NOT cover their damage as they were sub contractors! Since then, I make sure to ask. After this, they will put it in writing that the install team are truly the companies EMPLOYEES! I want to be able to go back and hold the company hired responsible! [redacted] insis[redacted] they were EMPLOYEES! This is NOT TRUE, they are SUB CONTRACTORS and that is NOT whom I hired!!!
I believe the ONLY reason that I was told something different (after all summer...were coming) is the cost to fix the damage. They did not believe me when I told them there is no easy fix. I do believe that Mr. [redacted] had every intension of fixing my issues. It was not until it came time to spend the money to fix my damages that the story changed.
Please, lets pursue this in a court room.
I have wai[redacted] all summer to have my home fixed.
I have been working on perfecting my home and this is NOT fair to me.
I pray for anyone who chooses them in the future.
ABSOLUTELY, EVERY PERSON / CONTRACTOR / REALTOR that I know
will know how I have been handled. I will forward this complaint via
email to every single one of them. Lets post it on [redacted]! The
public, in my opinion, should run, be very afraid of the dishonestly!
Thanks, [redacted]
I am waiting for the letters from [redacted] and Mr. [redacted] of
[redacted]. I will forward them just as soon as I get them.

Revdex.com:
I am not sure if I am satisfied, nothing has been settled yet. 
Sincerely,
[redacted]