Anderson Automotive Group, Inc

One March 23rd I test drove a vehicle at Fred Anderson Toyota in Raleigh I made several offers to purchase but could not agree on price that day I talked to different sales people over the following weekOn the morning of April 1st at 11:48am we finally agreed to a priceWe had a verbal contract on the truck and I agree to pick it up in the afternoon I arrived at the dealership in just over an hourThe Sales Associate appeared with a sheepish look with a Sales Manager who informed me the car had just accepted an offer from a walk in on my car They had not completed any paperwork All they had to do was tell the lady that the car had already been promised to me, instead the Sales Manager reneged on our contract and even claimed he had no knowledge of any deal with me They then chastised me for not taking their earlier higher offer Highly unethicalAnd highly contradictory, I can they have no knowledge of our negotiations then refer to our earlier negotiationsI spoke to the General Manager on site, and he refused to correct the problem Their word is not goodAnd even given the chance to correct the error they refused to do so No way I would do business with these people or let any of my friends and family

FIRSTLY, I WOULD LIKE TO SAY THAT THE LEVEL OF SERVICE THAT I RECEIVED OR A LACK THERE OF FROM THE SERVICE DEPARTMENT AT FRED ANDERSON TOYOTA OF RALEIGH IS UNSATISFACTORY! ALSO, THE LEVEL OF INCOMPENTENCE IS APPALLING!
IVE HAD MY VEHICLE SERIVCED AT FRED ANDERSON TOYOTA THREE (3) TIMES, SINCE I HAVE HAD MY PRIUS, PERSONA EDITION OUT OF THOSE TIMES, I REQUESTED TO HAVE 45PSI PUT INTO EACH TIRE (WHICH IS A SIMPLE REQUEST), ON TWO (2) SEPARATE OCCASIONS, AS I DRIVE OVER TWO-HUNDRED (200) MILES+ A DAY, M-F
HOWEVER, I WAS INFORMED BY A COUPLE DIFFERENT GENTLEMEN OF THE WEAR AND TARE IN WHICH HAVING 45PSI PUT INTO MY TIRES; WITH THAT SAID, I DID NOT PURCHASE THIS CAR TO PRESERVE MY TIRES, I PURCHASED THIS VEHICLE FOR EXCELLENT GAS MILEAGE
NOW, MY FIRST APPALLING EXPERIENCE WAS DURING MY 2ND SERVICE; I REQUESTED TO HAVE 45PSI PUT INTO EACH TIRE THREE (3) TIMES; ONCE WHEN I MADE MY SERVICE APPOINTMENT ONLINE, 2ND WHEN I DROVE UP AND A YOUNG GENTLEMAN TOOK MY INFORMATION AND THE REASON FOR MY VISIT AND LASTLY, WHEN I SPOKE WITH THE GENTLEMEN AT THE SERVICE DESK AFTER, LEAVING THE DEALERSHIP, I NOTICED MY GAS MILEAGE DECREASED FROM TO 44, ALSO THE DRIVE WAS A LOT SMOOTHER THAN BEFORE, WHICH LEAD ME TO CHECK THE AIR IN MY TIRES DURING MY CHECK OF THE AIR PRESSURE, I NOTICED SOME TIRES WERE AT A PSI OF AND SOME WHERE AT 43PSI I OVERLOOKED THIS MISHAP AND PAID TO HAVE AIR PUT INTO MY TIRES TO ACHIEVE 45PSI IN EACH TIRE AGAIN, I DID NOT PURCHASE THIS VEHICLE FOR A SMOOTH RIDE, RATHER FOR EXCELLENT GAS MILEAGE
MY SECOND APPALLING EXPERIENCE WAS DURING MY 3RD SERVICE APPOINTMENT I AGAIN, REQUESTED TO HAVE 45PSI PUT IN EACH TIRE ( A SIMPLE REQUEST) THREE (3) TIMES; ONCE ONLINE WHEN I MADE MY SERVICE APPOINTMENT, 2ND WHEN I DROVE UP AND THE GENTLEMAN TOOK MY INFORMATION AND THE REASON FOR MY VISIT AND LASTLY, WHEN I SPOKE WITH THE GENTLEMEN AT THE SERVICE DESK NOW, I SEEN WITH MY OWN TWO EYES THAT THE GENTLEMAN WROTE DOWN MY REQUEST ON THE SERVICE FORM THAT I WANTED 45PSI IN EACH TIRE; WHEN I SPOKE WITH THE GENTLEMAN AT THE SERIVCE DESK, HE WENT OVER MY 15,MILE SERVICES THAT MY VEHICLE WOULD HAVE DONE, HE FAILED TO MENTION THE 45PSI TO BE PLACED IN EACH TIRE (MIND YOU, IT WAS CLEARLY WRITTEN ON THE SERIVECE REQUEST FORM), I KINDLY REMINDED HIM
AFTER LEAVING THE DEALERSHIP, I NOTICED AGAIN, A SMOOTHER RIDE AND MY GAS MILEAGE DROPPED! UPON ARRIVING AT A GAS STATION IN GREENSBORO, I AGAIN CHECKED THE TIRE PRESSURE, SOME TIRES READ 42PSI AND SOME READ 43PSI, I AGAIN PAID TO HAVE AIR PUT INTO MY TIRES
WITH ALL THAT SAID, PLEASE TELL ME WHAT WILL BE DONE TO RECTIFY THIS SITUATION GOING FORWARD?
I AM SURE THAT ALL YOUR EMPLOYEES WORKING IN THE SERVICE DEPARTMENT CAN READ AND WRITE, IF NOT, THEY SHOULD BE HOME COLLECTING A DISABILITY CHECK IF YOUR EMPLOYEED STAFF DO NOT WANT TO DO THEIR JOBS ACCUARTELY, THEY SHOULD NOT BE EMPLOYEED THERE
MY LAST COMPLAINT, IS AFTER CALLING BACK TO THE DEALERSHIP I SPOKE WITH A YOUNG LADY, STATED MY COMPLAINT AND STATED THAT I WANTED TO SPEAK WITH A MANAGER SHE INFORMED MY THAT THE SERVICE WAS CLOSING SOON, THIS WAS AROUND 7:22PM ON 10/22/15; SHE PLACED ME ON HOLD AND SAID A MANAGER WAS NOT AVAILABLE AND SOMEONE WOULD CONTACT ME ON TODAY, 10/23/ I HAVE NOT RECEIVED A CALL IN REFERENCE TO MY ISSUE BEING RESOLVED
AS A CUSTOMER, WHO PURCHASED A 30,000+ PRIUS FROM FRED ANDERSON, WHO WAS TOLD DURING MY TOUR OF THE FACILITY, THAT THE SERVICE DEPARTMENT WAS VERY GOOD AT TAKING CARE OF ITS CUSTOMERS, PRIOR TO MY PURCHASE; I FEEL BAMBOOZLED AND TO BE HONEST, I WAS "SOLD" ON A BUNCH OF LIES!
I AM A VERY VERY DISSATISFIED, UNHAPPY WITH THE LEVEL OF SERVICE AND THE LEVEL OF INCOMPLENTENCE YOUR DEALERSHIP HAS DISPLAYEDAS A CUSTOMER, AND I WANT ***
AT THIS POINT, I QUESTION WHETHER OR NOT MY 15,SERVICE WAS PERFORMED CORRECTLY, DUE TO DISPLAY OF INCOMPTENCE

I leased a new Nissan pathfinder from Fred Anderson Nissan of Raleigh and was sold a service contract that would cover everything for the term of the lease. On our first service the sales manager and sales person we dealt with no longer worked there. I was told that they had no record of my service contract and charged me. When I returned with the lease agreement showing I purchased it I was told that was the wrong paperwork and they still could not find it and charged me again. On my next visit with a copy of my service contract they admitted it may have been lost in their move and said they would refund my money. On todays visit the new service manager informed me that my $500.00 service contract did not cover anything and that I was lied to by the sales manager who is no longer employed with them. This dealership has been the worst I have ever dealt with. AVOID at all cost.

No, you do not "purchase" the Family Plan. This is what they make everyone believe but if I do not pay over $1000 each 15,000 miles than I no longer am eligible. That's purchasing the Family Plan as I simply would not spend nearly $1000 to service my vehicle (as I take pride in taking care of my car to the fullest) and that is something that never happened with my 2010 Nissan Altima. To be exact, my old Nissan went to 90,000 miles when a 17 year old totaled it. I paid to get all oil changes and tires rotated every 5,000 miles, bought 4 new tires at 75,000 miles and 1 battery in it's lifetime of 5 years and 90,000 miles. Let's be honest, who on earth spends $1000 every 15,000 miles unless you simply treat your car like [redacted].

As per your "agreement" that I signed going in to all details that I should have read over. Let's time out the day that I purchased the car from [redacted] Mind you this was a Tuesday evening after working all day and having to be back at work at 8:00 am on Wednesday.

6:00 pm - I had an appointment to come in to see [redacted] to buy the vehicle that I already test drove. [redacted] knew exactly what I was doing at 6:00 pm.
7:00 pm - I finally get to sit with [redacted] as he was with other customers. We sat there while he put together all the paperwork. This took another hour.
8:00 pm - We were put on the list to sit with the financing guys to go over all details. There was 2 people in front of us.
9:00 pm - My fiance went to get food because we were still waiting.
10:00 pm - I was informed that I was supposed to be next but an African American gentleman that was after me in line refused to sit with a white finance guy and so therefore skipped me in line to meet with your other African American finance guy.
11:00 pm - I finally get to sit down with the finance guy.
11:30 pm - I finally get to leave the dealership.

If you can honestly tell me that being in my shoes that anyone would have read over every single detail of the many pages that we went over than you are correct. Also, your finance guy rushed over every detail as well since he had been there all day and was ready to go home too.

On top of that, part of my "purchasing deal" was getting tint on my windows. As soon as [redacted] had his sale he didn't bother to answer my calls or get back to me. It took 3 weeks to get tint on my windows that was promised to be done within 7 business days. They had told me that their tint guy was "unreliable" so they had to fire him. He probably just got tired of dealing with you all. So finally when the tint was put on, there is hair under the tint everywhere but I never said anything about it because no one knows how long that'd take to fix it or the hoops I'd have to jump through to get a halfway decent tint job on my car.

Then, for your Service department to tell me how terrible he felt because he hears this way too often and that he was brought to your dealership to knock out all of this bologna that you and your salespeople keep feeding everyone.

Also, the car I purchased had 11,900 miles on it. It now has 20,000 and the tires are practically in shreds. I am the last person to wear down tires as you clearly saw my track record with my 2010. There is absolutely no way that tires that are 3 years old and 20,000 miles in are practically in shreds. Thank you for that one too.

So yes, last time I was there was in April and I promise you that I will never return to your dealership to say the least and the fact that you continue to email me and reply to my comments to try and tell me that I am wrong, when you clearly have no idea any detail or extent of your lying salespeople and dealership, than you really should go find yourself another job out of customer service.

FIRSTLY, I WOULD LIKE TO SAY THAT THE LEVEL OF SERVICE THAT I RECEIVED OR A LACK THERE OF FROM THE SERVICE DEPARTMENT AT FRED ANDERSON TOYOTA OF RALEIGH IS UNSATISFACTORY! ALSO, THE LEVEL OF INCOMPENTENCE IS APPALLING!
IVE HAD MY VEHICLE SERIVCED AT FRED ANDERSON TOYOTA THREE (3) TIMES, SINCE I HAVE HAD MY 2015 PRIUS, PERSONA EDITION. OUT OF THOSE 3 TIMES, I REQUESTED TO HAVE 45PSI PUT INTO EACH TIRE (WHICH IS A SIMPLE REQUEST), ON TWO (2) SEPARATE OCCASIONS, AS I DRIVE OVER TWO-HUNDRED (200) MILES+ A DAY, M-F.
HOWEVER, I WAS INFORMED BY A COUPLE DIFFERENT GENTLEMEN OF THE WEAR AND TARE IN WHICH HAVING 45PSI PUT INTO MY TIRES; WITH THAT SAID, I DID NOT PURCHASE THIS CAR TO PRESERVE MY TIRES, I PURCHASED THIS VEHICLE FOR EXCELLENT GAS MILEAGE.
NOW, MY FIRST APPALLING EXPERIENCE WAS DURING MY 2ND SERVICE; I REQUESTED TO HAVE 45PSI PUT INTO EACH TIRE THREE (3) TIMES; ONCE WHEN I MADE MY SERVICE APPOINTMENT ONLINE, 2ND WHEN I DROVE UP AND A YOUNG GENTLEMAN TOOK MY INFORMATION AND THE REASON FOR MY VISIT AND LASTLY, WHEN I SPOKE WITH THE GENTLEMEN AT THE SERVICE DESK. AFTER, LEAVING THE DEALERSHIP, I NOTICED MY GAS MILEAGE DECREASED FROM 47 TO 44, ALSO THE DRIVE WAS A LOT SMOOTHER THAN BEFORE, WHICH LEAD ME TO CHECK THE AIR IN MY TIRES. DURING MY CHECK OF THE AIR PRESSURE, I NOTICED SOME TIRES WERE AT A PSI OF 42 AND SOME WHERE AT 43PSI. I OVERLOOKED THIS MISHAP AND PAID TO HAVE AIR PUT INTO MY TIRES TO ACHIEVE 45PSI IN EACH TIRE. AGAIN, I DID NOT PURCHASE THIS VEHICLE FOR A SMOOTH RIDE, RATHER FOR EXCELLENT GAS MILEAGE.
MY SECOND APPALLING EXPERIENCE WAS DURING MY 3RD SERVICE APPOINTMENT. I AGAIN, REQUESTED TO HAVE 45PSI PUT IN EACH TIRE ( A SIMPLE REQUEST) THREE (3) TIMES; ONCE ONLINE WHEN I MADE MY SERVICE APPOINTMENT, 2ND WHEN I DROVE UP AND THE GENTLEMAN TOOK MY INFORMATION AND THE REASON FOR MY VISIT AND LASTLY, WHEN I SPOKE WITH THE GENTLEMEN AT THE SERVICE DESK. NOW, I SEEN WITH MY OWN TWO EYES THAT THE GENTLEMAN WROTE DOWN MY REQUEST ON THE SERVICE FORM THAT I WANTED 45PSI IN EACH TIRE; WHEN I SPOKE WITH THE GENTLEMAN AT THE SERIVCE DESK, HE WENT OVER MY 15,000 MILE SERVICES THAT MY VEHICLE WOULD HAVE DONE, HE FAILED TO MENTION THE 45PSI TO BE PLACED IN EACH TIRE (MIND YOU, IT WAS CLEARLY WRITTEN ON THE SERIVECE REQUEST FORM), I KINDLY REMINDED HIM.
AFTER LEAVING THE DEALERSHIP, I NOTICED AGAIN, A SMOOTHER RIDE AND MY GAS MILEAGE DROPPED! UPON ARRIVING AT A GAS STATION IN GREENSBORO, I AGAIN CHECKED THE TIRE PRESSURE, SOME TIRES READ 42PSI AND SOME READ 43PSI, I AGAIN PAID TO HAVE AIR PUT INTO MY TIRES.
WITH ALL THAT SAID, PLEASE TELL ME WHAT WILL BE DONE TO RECTIFY THIS SITUATION GOING FORWARD?
I AM SURE THAT ALL YOUR EMPLOYEES WORKING IN THE SERVICE DEPARTMENT CAN READ AND WRITE, IF NOT, THEY SHOULD BE HOME COLLECTING A DISABILITY CHECK. IF YOUR EMPLOYEED STAFF DO NOT WANT TO DO THEIR JOBS ACCUARTELY, THEY SHOULD NOT BE EMPLOYEED THERE.
MY LAST COMPLAINT, IS AFTER CALLING BACK TO THE DEALERSHIP I SPOKE WITH A YOUNG LADY, STATED MY COMPLAINT AND STATED THAT I WANTED TO SPEAK WITH A MANAGER. SHE INFORMED MY THAT THE SERVICE WAS CLOSING SOON, THIS WAS AROUND 7:22PM ON 10/22/15; SHE PLACED ME ON HOLD AND SAID A MANAGER WAS NOT AVAILABLE AND SOMEONE WOULD CONTACT ME ON TODAY, 10/23/15. I HAVE NOT RECEIVED A CALL IN REFERENCE TO MY ISSUE BEING RESOLVED.
AS A CUSTOMER, WHO PURCHASED A 30,000+ PRIUS FROM FRED ANDERSON, WHO WAS TOLD DURING MY TOUR OF THE FACILITY, THAT THE SERVICE DEPARTMENT WAS VERY GOOD AT TAKING CARE OF ITS CUSTOMERS, PRIOR TO MY PURCHASE; I FEEL BAMBOOZLED AND TO BE HONEST, I WAS "SOLD" ON A BUNCH OF LIES!
I AM A VERY VERY DISSATISFIED, UNHAPPY WITH THE LEVEL OF SERVICE AND THE LEVEL OF INCOMPLENTENCE YOUR DEALERSHIP HAS DISPLAYED. AS A CUSTOMER, AND I WANT [redacted]
AT THIS POINT, I QUESTION WHETHER OR NOT MY 15,000 SERVICE WAS PERFORMED CORRECTLY, DUE TO DISPLAY OF INCOMPTENCE.

They violated [redacted], claimed to pay a bank fee, charged more then it was listed on their own site. Lied about prospect of all banksOn July [redacted] picked me up from my apartment and assured me that he could help a disabled single mother with bad credit get a car. I spent the whole day there in the lobby. At about 4:30 in the afternoon, [redacted] and [redacted], the manager, said there was only one bank that would deal with me and that was [redacted]. The only thing is [redacted] wanted to protect their investment and insisted on picking out my car for me and they wanted $750 down and gap insurance and an extra insurance policy. I had planned a move to [redacted] for the 6th of July. The payments were $415. I knew it was a great deal but I figured it was on me because of my disability and poor credit. I never dreamed that such a large dealership would do anything underhanded especially since they advertise that they are family owned. Within 5 days I started having trouble with the car, and within a 2 week period, the AC went out twice, the trunk flooded and destroyed important papers and pictures, and the car totally died and had to be towed back to the dealership. I didn't understand because the car is a 2013 Toyota corolla. I started to get suspicious as to why that was the only car on the whole lot I was allowed to have. I called [redacted] and they said that they would never pick out my car nor make me pay a deposit or gap or extra insurance. They also claimed there was no bank fee the dealership had to pay in order to secure the loan. At this point some one was lying to me and as a consumer I was taking advantage of. So I ascertained a lawyer. I then went back to the dealership and talked to [redacted] the manager, and taped our whole conversation. He continued to tell me all the same lies. When I told him I wasn't happy that the car was chosen for me, he said there was a choice between two of the same car and the same color but the one they gave me was less mileage so I should be happy. When the lawyer sent the demand letter they denied any wrong doing. When I presented the tape they admitted fault but their offer of 2,500 doesn't even cover what I was over charged by fraudulent means of charging more than the car is worth, so called non-exsisting bank fees, deposit fees, insurance fees or lawyer fees. The offer is laughable. Because I had so much trouble with the car, I was afraid to take it to [redacted] but I had already put in my noticed with my apartmentand I had to leave. I was hoping they would take the car back and resolve this but [redacted] said they couldn't get me out of the bank loan and since they jacked up the price, if the bank took it back and sold it I would be on the hook for a large amount without having anything because they dealt with me fraudulently. I am now homeless living in the car with my 15 year old and two cats. I have exhausted all of my savings because in the July heat of NC I had to run the AC constantly and eat fast food daily. So, I am basically stuck here until this is resolved and they know it. It has been almost two months. I found out today that[redacted] Bank rejected the 18,000 loan the dealership sent but we're willing to deal with me with a smaller loan, a fact the dealership never revealed to me. I planned this move for over a year, and as a single disabled parent with a disabled child and bad credit I could accept not getting a great deal but I am angered and appalled that a dealership that clings to their family values has put me in a position of homelessness and living with fear of unlawfulness because of their employees fraudulent practices. Their family values are dysfunctional if they are unwilling to rectify what clearly was a violation of [redacted].Desired SettlementI need them to make a reasonable settlement offer.Business Response We are aware of Ms. [redacted] complaint and have been in discussions with her that she is aware of. We are actively trying to resolve this matter with Ms. [redacted] to the satisfaction of all parties involved. Consumer Response I have ascertained a settlement through my lawyer. [redacted] Toyota offered a resolution. I am satisfied and have accepted this offer.More Info Received From The ConsumerOn September 1st, Fred Anderson Toyota made a settlement and I agreed to it. On the September 2nd, they agreed to send a check by over night mail so my lawyer would have it on the morning of September 6th. Then, on the 7th, my lawyer was told they sent it to his p.o. box on the morning of the 6th. Yesterday was the 8th and still no check. So, three days and it hasn't arrived. Tomorrow will be over a week with nothing. How can they agree to overnight something and then be oh well we decided not to do it??? Again, they show dishonesty in their business dealings. They are not people of their word.More Info Received From The ConsumerI received the check based on "The Truth In Lending Act".

My complaint is regarding the non-receipt of automotive tags after purchasing the vehicle almost 2 months ago.I went to Fred Anderson Nissan on 8/5/15 and purchased a used Nissan Versa Sedan SV. My License plate and tags were included in the price of the vehicle and were supposed to be transferred. I waited almost 30 days and contacted the dealership and spoke to two gentleman in the Finance department in early September of this year on different occasions.I was told that the DMV was 45 days behind and that if I got a ticket by a police officer I would be reimbursed. This was not acceptable because I would lose time from work and receive a moving violation ticket which would increase my auto insurance premium. I asked one of the gentleman in the Finance department to extend the temporary license plate and he refused stating it was against he law. Fred Anderson is selling cars knowing that the DMV is behind and customers take the risk of getting a ticket by the police. I called on 9/11 or 9/12 and spoke to the sales manager [redacted] and he told me that he sent one of his people to the DMV and this would be taken care of promptly. I requested the tag be sent to the dealership because its close to my job. It has been close to two weeks and I have not received a phone or anything. I called the dealership again on 9/18 and spoke to the service manager [redacted] He requested my phone number and assured me someone would contact by the end of business day since I was at work. I never received a phone call from anyone.Desired SettlementI would like to receive my tag ASAP. I will never do business with them again. Business Response /[redacted]/To whom it may concern, We have read and understand the complaint thoroughly. We have acquired the new tags for the consumer and delivered them personally to ensure they were there in as timely manner as possible, given the circumstances. We did encounter an error with DMV while processing the renewal of the consumer's tags, to no fault of theirs. It's not a typical issue but we will reflect on our current polices to ensure better service moving forward. Any questions or concerns please feel free to contact me directly. sincerely, [redacted] General Manager Fred Anderson Nissan of Raleigh Consumer Response /[redacted]/I received a voice mail message from a woman name Siobhan from Fred Anderson Nissan on Friday 9/26/15 stating they received my tags and were willing to deliver them to me. I called back and gave her my work address and told her that I would be there until 5 pm. I never received a follow up call and I'm still without tags. If there was a problem someone should have called me. The issue is still unresolved.Final Business Response /[redacted]/ We are currently working with the consumer in order to come to an amicable resolution. We will update the case as we move forward. Jason TutonFinal Consumer Response /[redacted]/I spoke with [redacted] the General Manger of Fred Anderson Nissan at 3:30 on Thursday November 19th. He stated he would try to find me a new or used vehicle within the same price range as I'm paying now and it would be covered by the manufacturer warranty. It would be an even trade of vehicles with no negative equity, increase in car payment or interest rate increase.

One March 23rd I test drove a vehicle at Fred Anderson Toyota in Raleigh. I made several offers to purchase but could not agree on price that day. I talked to 3 different sales people over the following week. On the morning of April 1st at 11:48am we finally agreed to a price. We had a verbal contract on the truck and I agree to pick it up in the afternoon. I arrived at the dealership in just over an hour. The Sales Associate appeared with a sheepish look with a Sales Manager who informed me the car had just accepted an offer from a walk in on my car. They had not completed any paperwork. All they had to do was tell the lady that the car had already been promised to me, instead the Sales Manager reneged on our contract and even claimed he had no knowledge of any deal with me. They then chastised me for not taking their earlier higher offer. Highly unethical. And highly contradictory, I can they have no knowledge of our negotiations then refer to our earlier negotiations. I spoke to the General Manager on site, and he refused to correct the problem. Their word is not good. And even given the chance to correct the error they refused to do so. No way I would do business with these people or let any of my friends and family.","neg-1

A cancellation and refund request for a service contract has not been processed. After numerous attempts I have been unable to obtain status of this.We purchased a used vehicle from Fred Anderson Toyota in May 2016. We refinanced the vehicle and submitted a request to cancel the gap insurance and service contract. Per the Finance Department's direction, this was submitted in writing and faxed to their office on 7/7/2016 to the attention of [redacted] Finance Manager. The cancellation of the gap coverage has been completed and we've received payment for this. However, the cancellation for the service contract has not been processed. We have tried numerous times over the past several weeks to contact Fred Anderson to obtain a status on this request - we have yet to receive a callback. Our last attempt to contact them was 9/12/2016. I was told that our information would be hand delivered to the Finance Manager, [redacted] for a return call and that the issue would be escalated to the Director of Finance. Again, our calls have not been returned.Per the service contract, since we requested cancellation within 60 days of the purchase date we are entitled to a full refund minus a $50 cancellation fee.Desired SettlementWe want cancellation of the service contract to be processed. We are entitled to a full refund minus the $50 administrative fee as the cancellation was requested within 60 days. The purchase price was $3816. We are seeking our entitled refund of $3766.Business Response The check was processed this week and is in the outgoing mail today (9/15/16). The customer should receive the check by early next week. Consumer Response Check has now been received.

One March 23rd I test drove a vehicle at Fred Anderson Toyota in Raleigh. I made several offers to purchase but could not agree on price that day. I talked to 3 different sales people over the following week. On the morning of April 1st at 11:48am we finally agreed to a price. We had a verbal contract on the truck and I agree to pick it up in the afternoon. I arrived at the dealership in just over an hour. The Sales Associate appeared with a sheepish look with a Sales Manager who informed me the car had just accepted an offer from a walk in on my car. They had not completed any paperwork. All they had to do was tell the lady that the car had already been promised to me, instead the Sales Manager reneged on our contract and even claimed he had no knowledge of any deal with me. They then chastised me for not taking their earlier higher offer. Highly unethical. And highly contradictory, I can they have no knowledge of our negotiations then refer to our earlier negotiations. I spoke to the General Manager on site, and he refused to correct the problem. Their word is not good. And even given the chance to correct the error they refused to do so. No way I would do business with these people or let any of my friends and family.

FIRSTLY, I WOULD LIKE TO SAY THAT THE LEVEL OF SERVICE THAT I RECEIVED OR A LACK THERE OF FROM THE SERVICE DEPARTMENT AT FRED ANDERSON TOYOTA OF RALEIGH IS UNSATISFACTORY! ALSO, THE LEVEL OF INCOMPENTENCE IS APPALLING!
IVE HAD MY VEHICLE SERIVCED AT FRED ANDERSON TOYOTA THREE (3) TIMES, SINCE I HAVE HAD MY 2015 PRIUS, PERSONA EDITION. OUT OF THOSE 3 TIMES, I REQUESTED TO HAVE 45PSI PUT INTO EACH TIRE (WHICH IS A SIMPLE REQUEST), ON TWO (2) SEPARATE OCCASIONS, AS I DRIVE OVER TWO-HUNDRED (200) MILES+ A DAY, M-F.
HOWEVER, I WAS INFORMED BY A COUPLE DIFFERENT GENTLEMEN OF THE WEAR AND TARE IN WHICH HAVING 45PSI PUT INTO MY TIRES; WITH THAT SAID, I DID NOT PURCHASE THIS CAR TO PRESERVE MY TIRES, I PURCHASED THIS VEHICLE FOR EXCELLENT GAS MILEAGE.
NOW, MY FIRST APPALLING EXPERIENCE WAS DURING MY 2ND SERVICE; I REQUESTED TO HAVE 45PSI PUT INTO EACH TIRE THREE (3) TIMES; ONCE WHEN I MADE MY SERVICE APPOINTMENT ONLINE, 2ND WHEN I DROVE UP AND A YOUNG GENTLEMAN TOOK MY INFORMATION AND THE REASON FOR MY VISIT AND LASTLY, WHEN I SPOKE WITH THE GENTLEMEN AT THE SERVICE DESK. AFTER, LEAVING THE DEALERSHIP, I NOTICED MY GAS MILEAGE DECREASED FROM 47 TO 44, ALSO THE DRIVE WAS A LOT SMOOTHER THAN BEFORE, WHICH LEAD ME TO CHECK THE AIR IN MY TIRES. DURING MY CHECK OF THE AIR PRESSURE, I NOTICED SOME TIRES WERE AT A PSI OF 42 AND SOME WHERE AT 43PSI. I OVERLOOKED THIS MISHAP AND PAID TO HAVE AIR PUT INTO MY TIRES TO ACHIEVE 45PSI IN EACH TIRE. AGAIN, I DID NOT PURCHASE THIS VEHICLE FOR A SMOOTH RIDE, RATHER FOR EXCELLENT GAS MILEAGE.
MY SECOND APPALLING EXPERIENCE WAS DURING MY 3RD SERVICE APPOINTMENT. I AGAIN, REQUESTED TO HAVE 45PSI PUT IN EACH TIRE ( A SIMPLE REQUEST) THREE (3) TIMES; ONCE ONLINE WHEN I MADE MY SERVICE APPOINTMENT, 2ND WHEN I DROVE UP AND THE GENTLEMAN TOOK MY INFORMATION AND THE REASON FOR MY VISIT AND LASTLY, WHEN I SPOKE WITH THE GENTLEMEN AT THE SERVICE DESK. NOW, I SEEN WITH MY OWN TWO EYES THAT THE GENTLEMAN WROTE DOWN MY REQUEST ON THE SERVICE FORM THAT I WANTED 45PSI IN EACH TIRE; WHEN I SPOKE WITH THE GENTLEMAN AT THE SERIVCE DESK, HE WENT OVER MY 15,000 MILE SERVICES THAT MY VEHICLE WOULD HAVE DONE, HE FAILED TO MENTION THE 45PSI TO BE PLACED IN EACH TIRE (MIND YOU, IT WAS CLEARLY WRITTEN ON THE SERIVECE REQUEST FORM), I KINDLY REMINDED HIM.
AFTER LEAVING THE DEALERSHIP, I NOTICED AGAIN, A SMOOTHER RIDE AND MY GAS MILEAGE DROPPED! UPON ARRIVING AT A GAS STATION IN GREENSBORO, I AGAIN CHECKED THE TIRE PRESSURE, SOME TIRES READ 42PSI AND SOME READ 43PSI, I AGAIN PAID TO HAVE AIR PUT INTO MY TIRES.
WITH ALL THAT SAID, PLEASE TELL ME WHAT WILL BE DONE TO RECTIFY THIS SITUATION GOING FORWARD?
I AM SURE THAT ALL YOUR EMPLOYEES WORKING IN THE SERVICE DEPARTMENT CAN READ AND WRITE, IF NOT, THEY SHOULD BE HOME COLLECTING A DISABILITY CHECK. IF YOUR EMPLOYEED STAFF DO NOT WANT TO DO THEIR JOBS ACCUARTELY, THEY SHOULD NOT BE EMPLOYEED THERE.
MY LAST COMPLAINT, IS AFTER CALLING BACK TO THE DEALERSHIP I SPOKE WITH A YOUNG LADY, STATED MY COMPLAINT AND STATED THAT I WANTED TO SPEAK WITH A MANAGER. SHE INFORMED MY THAT THE SERVICE WAS CLOSING SOON, THIS WAS AROUND 7:22PM ON 10/22/15; SHE PLACED ME ON HOLD AND SAID A MANAGER WAS NOT AVAILABLE AND SOMEONE WOULD CONTACT ME ON TODAY, 10/23/15. I HAVE NOT RECEIVED A CALL IN REFERENCE TO MY ISSUE BEING RESOLVED.
AS A CUSTOMER, WHO PURCHASED A 30,000+ PRIUS FROM FRED ANDERSON, WHO WAS TOLD DURING MY TOUR OF THE FACILITY, THAT THE SERVICE DEPARTMENT WAS VERY GOOD AT TAKING CARE OF ITS CUSTOMERS, PRIOR TO MY PURCHASE; I FEEL BAMBOOZLED AND TO BE HONEST, I WAS "SOLD" ON A BUNCH OF LIES!
I AM A VERY VERY DISSATISFIED, UNHAPPY WITH THE LEVEL OF SERVICE AND THE LEVEL OF INCOMPLENTENCE YOUR DEALERSHIP HAS DISPLAYED. AS A CUSTOMER, AND I WANT [redacted]
AT THIS POINT, I QUESTION WHETHER OR NOT MY 15,000 SERVICE WAS PERFORMED CORRECTLY, DUE TO DISPLAY OF INCOMPTENCE.","neg-2

I bought a vehicle 06/09/15 from Fred [redacted] Nissan of Raleigh and as of today 10/26/15 have not received the title.On 06/09/15, I bought and paid in full for a 2010 Nissan Altima from Fred Anderson Nissan of Raliegh. All of the paperwork was filled out and I was told I should get the title in 30 days or so. After 30 days, I had no title so I called the sales manager [redacted] They looked into it and discovered they had not gotten the title from the previous owner due to some improperly filled out paperwork. After several weeks, and multiple un-returned phone calls, I was told the title clerk was at fault and she was let go. Several more weeks of waiting and I was told the process was in the hands of the title clerk at another dealership. I called the other title clerk and was told they never received paperwork for my title and I should call the other dealership back. Do to the poor response I had from the original sales manager, I asked to speak with another sales manager. The new sales manager told me he would look into it. But after another week I had not received a phone call and the new sales manager would not return my calls. I called several times after this to speak to the general manager. I explained my situation and explained that all I wanted was the title for my vehicle and for the people I was dealing with to return my phone calls so I know the status of getting the title. The manager said he would look into the matter and call me back. That did not happen and calls to the general manager went un-answered. Then the original sales manager finally called me back to apologize and offer an explanation. The original owner did not sign the paperwork correctly that would allow the dealership to get the title due to the wrong instructions from the not terminated title clerk. The dealership would have to rely on the previous owner to obtain the title from Virginia. I was told they could do this online and it would be expedited. Later I was informed the Virginia DMV did not allow this. So a paper application would have to be filled out but the previous owner and it would take 10-14 days. I waited 14 business days and contacted the sales manager again. He informed me he was waiting for the previous owner to contact him. I contacted the Virginia DMV explaining the problem and they said the dealership just needed a power of attorney to be able to get the title. At this point I'm not sure if anything I am being told is correct. It has been four and a half months since I paid for the car and I still have no title.Desired SettlementFirst and foremost, I would like the title delivered to me. I paid an Admin. Service Fee of $549 when I bought the car. I feel that should be returned since the dealership has not delivered the title in a timely fashion to allow me to use the product I bought from them.Business Response /[redacted]/To whom it may concern, I have read the complaint and have reached out to the consumer in order to expedite a solution and keep them apprised of the current status of their title. Because we are dealing with a title that originated in and is currently held out of state, we have encountered multiple unexpected issues while trying to produce a new title for the consumer's vehicle. Currently at the writing of this response we have been able to acquire a duplicate title through the State of VA, and are working diligently to complete and finalize the remainder of the paperwork in order to process and proceed with delivering the title in the next 7 days. Although we do not refund administrative fees directly as requested by the consumer, we have issued a check in the amount of $600 to cover the consumers' inconveniences during this delayed period of time. We will continue to keep the customer updated daily until the title is finalized over the coming days. This is not indicative of how we expect to do business, and are looking at processes' internally that will resolve such breakdowns in the future.Should you have any further questions or concerns please feel free to contact me directly. Sincerely, [redacted] General Manager Fred Anderson Nissan Raleigh XXX-XXX-XXXX[redacted]-auto.net Consumer Response /[redacted]/I was contacted several days ago by the general manager and I am pleased with their response to my complaint. I have no other reason for complaining at this time and look forward to receiving my title soon. I want to thank Mr [redacted] for addressing my concern and working to reach an acceptable resolution.Final Consumer Response

I purchased 2 front axles from Carquest that needed to be installed; One was installed, the 2nd could only be a new Toyota axle so it was claimed. On November 4, 2015, Fred Anderson completed a 100,000 mile checkup on my 2009 Corolla Toyota. According to the service agent, I needed to have my brakes serviced so that they would last as long as expected. I was skeptical but agreed. Subsequently, I heard a noise when I pressed the brakes and after complaining I was asked to bring the car in for a follow up visit, which I did on December 12, 2015. I was then told that both my front axles were bad and needed to be replaced as soon as possible because this presented a very dangerous situation. When I asked why this wasn't mentioned in November, I was told because on one heard the noise at the time. The service agent told me that I could increase my car value and save money by buying the parts from Carquest because their front axles had an unlimited lifetime warranty as compared to Toyota's more expensive axles which carried only a one year warranty. I did this and the service invoice was written up but due to scheduling problems the service was rendered until February 13, 2016. I asked the service agent to check to make sure that I needed front axles because I was told by some others that it was extremely rare for both front axles to go bad at the same time and another mechanic said that front axles do not go bad at 100,000 miles. The service agent said he checked the front axles and said that both of them were bad. One side was replaced with the axle from Carquest but the manager on duty differed with the manager that approved the installation of the Carquest parts. Seemingly as a result, the service agent asked me to accompany him onto the service floor because he wanted me to see something. He pointed to a busted bulb on a car part in the front part of the car and informed me that that was the other axle part from Carquest and it was too short,which is why it was busted. I called Carquest and saleman said that they had never had such a complaint but said they would send someone to their warehouse to get another part. I was constantly harassed by the service agent during this process. He said that he just needed to get my car out of there so other cars could be serviced. I let him talk to the salesman from Carquest but the service agent was was very rude. He said that I could verify that the part was too short because he showed it to me but I could not verify anything based on what I saw. When the new part arrived from the warehouse, the service agent claimed it was also too short. He said that he could sale me a re-manufactured axle (about $225.00 I believe) but then he said that that part was also too short. He said that the only part that would fit my car was a brand new axle part from Toyota, which cost $800 plus dollars but he said he would sell it to me for $500.00 plus dollars. He also said that he was charging me $250.00/per axle for labor. He said either I agree to this or that he would have the busted parts put on my car and I would be left stranded beside the road. I was there from about 7:30 am to 3:30 pm and the total bill was $836.82,invoice number = XXXXXXX. I called the National Headquarters for Toyota Motor Sales. I was given a case number and told that the company would contact me in about 20 to 30 days. I have not heard from anyone. I also called another Toyota dealer in February 2016 to price the cost and was told that, brand new, the left axle would cost $492.00 and the right would cost $572.75 and the labor would be $165.75. Another Toyota dealer last week (April,2016) and was told the cost of labor would be $300.00 if both sides were done at the same time and the cost of each part, brand new, would be $549.00. I would like a refund of my money so I can have my front axles checked and my car fixed properly.Desired SettlementI would like to have a refund so that I can take my car to a dealership I trust to have them look at a my front axles to see exactly what was done. As of now, it is my understanding that I have one Carquest front axle with an unlimited lifetime warranty and one Toyota axle with a one year warranty. I need for the front axles to be uniform. In addition to the unexpected $836.82 that I was charged, I had a Carquest part left in my car. I don't know if it is still brand new or damaged in some way. Fred Anderson could have refused to honor the service write up for my car instead of taking the action that they did and I could have carried it some other place to be served. I brought my car new at Fred Anderson and always had it serviced on time and was pleased with the service until this incident. The company's service has really changed.Business Response Ms. [redacted],Thank you for bringing your concern to our attention. You are correct in that the part from Carquest was not long enough and was unsafe to be installed on your vehicle. Because of this, we discounted our part to our cost which is inline with the other quotes you were given. Our master technician laid the Carquest part directly beside the broken part that was removed from your vehicle to show you the difference in the length of the parts. There was a very noticeable difference in length between the two parts. We disclosed all of our fees to you regarding this service and you approved the work. We did discount our labor and parts costs for Ms. [redacted]. We responded to your case that you opened with Toyota National Headquarters and it shows as closed on our end at this time. We have no control over Toyota National Headquarters contacting you. We apologize that the parts from Carquest were not able to be safely installed on your car. Safety is of utmost importance to us. We are happy to help in any way we can. Consumer Response From: [redacted] To: Revdex.com Cc: Date: Sat, 14 May 2016 20:02:52 -0400Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXX-XXXXXXXX-X-XXXX)Fred Anderson's response to my complaint is very disingenuous. Not only did their agent claim that the Carquest front axle was too short but the agent also insisted that their (Toyota) re-manufactured axle was too short. He claimed the only Toyota axle part that would fit my car was their brand new front axle worth $800.00 plus dollars. One Carquest axle part was a perfect fit, according to the Fred Anderson's agent, but the second axle for the other side of the car was too short. Agents at Carquest and an agent at Fred Anderson said it was rare that left and right front axles purchased together using the same criteria would end up with one side being a perfect fit and the other side being too short. I called several Carquests at different locations and asked if having a front axle part too short for a 2009 Toyota Corolla had been a problem and they all gave the same answer; unless the part was boxed incorrectly or incorrectly criteria given, e.g. engine size,, there should not be a problem. The Carquest agent said that they get their parts from the World Pack Wholesale Distributor, which is where car dealerships buy their parts. He said that Carquest purchase original Toyota axle parts. The statement in the response that reads "Our master technician laid the Carquest part directly beside the broken part that was removed from your vehicle to show you the difference in the length of the parts" is a completely false statement. That did not happen. I was taken onto the garage floor and the master technician pointed to a part on my car with a black bulb attached and I was told that was my Carquest axle part and that it was busted because it was too short. He said I was lucky that he decided to test drive my car or I would have been left on the side of the road as soon as I left. The agent at Carquest asked for the part numbers from my car but was not given this information, he wanted to do some matching of parts.. As far as the discounted fee for the axle, the highest quote that I received for a brand new axle part from other dealerships was $572.75, which is about the amount that the Fred Anderson agent said their 800 plus dollar part was discounted to. Does this mean that the axle part that they said was discounted was really not discounted at all? Also in terms of their claim that they disclosed their fees,to me and I agreed, I was told that that if I did not agree to their $800.00 axle part that they would put the busted parts on my car and I would be left beside the road somewhere, Also, the Fred Anderson agent said more than once that he was not enjoying doing what he was doing. I took that to mean that they were being very disingenuous about the service they were rendering in terms of my car.. I never saw a response to the case that I opened with the Toyota National Headquarters. The dealership stated that it had no control over whether Toyota National Headquarters contacted me about the complaint that I filed with them. How disingenuous is that? Shouldn't someone have let me know what the outcome was? In conclusion, I would like to restate that I would like to have a refund; the charges were $506.10 for labor; $376.18 for parts; $30.00 miscellaneous charges; total charge $912.28; less insurance $100.00; sales tax $24.54 for a total final charge of $836.82. I brought my Toyota Corolla brand new and has maintained the service on it because I need for it to last me a while. It is very important that I get refunded so that I can go to a dealership that I trust to determine exactly what has been done to it because I live on a fixed income and can not afford this amount of money twice.[redacted]Final Business Response Again, we apologize for Ms. [redacted]'s frustrations. We maintain our position that we were not willing to put an axle on her vehicle that had an improper fit as it was unsafe. We purchase our parts directly from Toyota unlike Carquest. Ms. [redacted] mentions that she was not informed of the outcome of the case she opened with Toyota Headquarters. The dealership level has no control over the decisions Toyota National makes and is unable to communicate any type of outcome on those situations because the dealership is not given that information from Toyota. We are happy to answer any questions the Revdex.com or Ms. [redacted] may have, but her vehicle was repaired and she consented to the cost. At any time she could have refused service at our shop and had her vehicle towed to another shop. Again, we apologize for any inconvenience or misunderstanding.More Info Recieved From The Consumer(The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the Fred Anderson's representative response. A summary of the events is as follows: I was in the waiting area when the service agent found me and asked me to walk with him. He led me onto the garage floor, which I thought was very odd. My car had been serviced at Fred Anderson for about eight years and during this time I was never allowed on the garage floor, not even to get something out of my car. So this was very strange. There was a technician with my car when we arrived at where it was up on a rack. He pointed to something installed under the front of my car that had a black bulb attached. He said that was my front axle and that the bulb was busted because the axle was too short. He said that I was lucky he decided to test drive my car after installing the axle. Otherwise, he said, I would have been left by the side of the road. I was then led off of the garage floor by the service agent. I called the sales person at Carquest who sold me the parts. Those parts, the right and left axles, were brought at the same time using the same car information. The Carquest sales person said that it was very odd that one axle part would fit and the other side would be too short unless, he said, the part was boxed incorrectly. He sent someone to the Carquest warehouse for a new front axle part in case that was the case. The whole while this process was taking place, I was being harassed by the Fred Anderson service agent saying that the process was taking too long and he needed to get my car out of the garage so that other cars could be serviced. When the new part arrived, the Fred Anderson service agent claimed that that new part was also too short. I called the sales agent at Carquest again and he talked to the service agent at Fred Anderson; this was their second conversation. The service agent was very rude to the sales agent at Carquest and told him that I could verify his story about the axle being too short, which was not true. I only saw something on my car that he claimed to be the too short axle. I had no idea what it was, other than what he said. A statement in the response from Fred Anderson was that they had axle parts laying side by side for comparison so that I could see that the parts did not match. That was a totally false statement and even if that had been the case, I would not have known if one of the parts was from my car. The sales person at Carquest said, based on all that he knew, the service agent at Fred Anderson was not being truthful about the part being too short. He asked the service agent to give him the numbers on my original front axles so that he could make some kind of a comparison but the service agent refused to do so. In addition to the sales person at Carquest, assessment of the matter, another agent at Fred Anderson agreed that it was very strange that one axle part would fit and the other side would be too short. The service agent, earlier, had suggested a re-manufactured Toyota axle part. However, he was now claiming that the Toyota re-manufactured axle part was also too short. This, I thought, was a clear indication that he was not been truthful about the axle parts being too short. He said that the only axle part that would fit my car was their brand new axle part that was 800 plus dollars. He said that if I did not agree to this that the busted axle parts would be mounted on my car and I would end up somewhere on the side of the road because he had to get my car out of the garage. I was not given an option of having my car towed somewhere else as it was claimed in the response from Fred Anderson. But why would I have to have my car towed? I had been driving it, with no problem that I could detect, since I was told in December, 2015 that I had bad axles except that I was told that my car was dangerous and would stop immediately if an axle broke. It was now February, 2016 and I had driven my car to their service department about 7:30 am that morning, still with no problems that I could detect. It was now about 3:30 pm in the afternoon and I was feeling a little helpless at his point. I was also tired and not feeling very good about how I was being treated and flimflammed. I had brought the Carquest axle parts at the suggestion of the service agent who waited on me in December, 2015 when I was told that I needed two new front axles. He said he brought front axles from Carquest and they were installed on his car at Fred Anderson. A service manager at Fred Anderson approved a work order for this to be done to my car. However, I learned that the service manager on duty when I went in for service this particular morning did not agree. As a settlement, I would like to have a refund so that I can have my car examined to see exactly what they did to it. My car is paid for and has to last me for a while. I have been very dutiful about having my car serviced and keeping it in good condition and it is very important that I continue to do so. In addition, I would like to make the top ownership at Fred Anderson aware of my experience. I had never been treated in this manner during the eight years that I had my car serviced at Fred Anderson. Their service department is expanding and their customer service, based on my experience, has really changed for the worst with an emphasis on greed rather than good customer service. I have no plans to continue to have my car serviced at Fred Anderson following this experience.

They violated [redacted], claimed to pay a bank fee, charged more then it was listed on their own site. Lied about prospect of all banksOn July [redacted] picked me up from my apartment and assured me that he could help a disabled single mother with bad credit get a car. I spent the whole day there in the lobby. At about 4:30 in the afternoon, [redacted] and [redacted], the manager, said there was only one bank that would deal with me and that was [redacted]. The only thing is [redacted] wanted to protect their investment and insisted on picking out my car for me and they wanted $750 down and gap insurance and an extra insurance policy. I had planned a move to [redacted] for the 6th of July. The payments were $415. I knew it was a great deal but I figured it was on me because of my disability and poor credit. I never dreamed that such a large dealership would do anything underhanded especially since they advertise that they are family owned. Within 5 days I started having trouble with the car, and within a 2 week period, the AC went out twice, the trunk flooded and destroyed important papers and pictures, and the car totally died and had to be towed back to the dealership. I didn't understand because the car is a 2013 Toyota corolla. I started to get suspicious as to why that was the only car on the whole lot I was allowed to have. I called [redacted] and they said that they would never pick out my car nor make me pay a deposit or gap or extra insurance. They also claimed there was no bank fee the dealership had to pay in order to secure the loan. At this point some one was lying to me and as a consumer I was taking advantage of. So I ascertained a lawyer. I then went back to the dealership and talked to [redacted] the manager, and taped our whole conversation. He continued to tell me all the same lies. When I told him I wasn't happy that the car was chosen for me, he said there was a choice between two of the same car and the same color but the one they gave me was less mileage so I should be happy. When the lawyer sent the demand letter they denied any wrong doing. When I presented the tape they admitted fault but their offer of 2,500 doesn't even cover what I was over charged by fraudulent means of charging more than the car is worth, so called non-exsisting bank fees, deposit fees, insurance fees or lawyer fees. The offer is laughable. Because I had so much trouble with the car, I was afraid to take it to [redacted] but I had already put in my noticed with my apartmentand I had to leave. I was hoping they would take the car back and resolve this but [redacted] said they couldn't get me out of the bank loan and since they jacked up the price, if the bank took it back and sold it I would be on the hook for a large amount without having anything because they dealt with me fraudulently. I am now homeless living in the car with my 15 year old and two cats. I have exhausted all of my savings because in the July heat of NC I had to run the AC constantly and eat fast food daily. So, I am basically stuck here until this is resolved and they know it. It has been almost two months. I found out today that[redacted] Bank rejected the 18,000 loan the dealership sent but we're willing to deal with me with a smaller loan, a fact the dealership never revealed to me. I planned this move for over a year, and as a single disabled parent with a disabled child and bad credit I could accept not getting a great deal but I am angered and appalled that a dealership that clings to their family values has put me in a position of homelessness and living with fear of unlawfulness because of their employees fraudulent practices. Their family values are dysfunctional if they are unwilling to rectify what clearly was a violation of [redacted].Desired SettlementI need them to make a reasonable settlement offer.Business Response We are aware of Ms. [redacted] complaint and have been in discussions with her that she is aware of. We are actively trying to resolve this matter with Ms. [redacted] to the satisfaction of all parties involved. Consumer Response I have ascertained a settlement through my lawyer. [redacted] Toyota offered a resolution. I am satisfied and have accepted this offer.

Fred Anderson failed to inform me on my financial concern they were having and now they are saying I have to return the car after a month.I purchased a 2016 Nissan versa car a month ago at Fred Anderson. Everything was fine when I got the car. I was told everything went through with the bank and I was set to go. Once I realized that my thirty day tags were going to expire soon and I still haven't received the hard tags I called to inform them that I haven't received them yet. I spoke to three different people and each of them told me that it was a DMV issue and not a issue with the bank loan. I called several times left my name and number each time but the financial office never returned my phone calls I was only told that I was going to have to come up to get another set of thirty day tags. I was trying to get a better understanding with what was going on because someone purchased a car from the same place and got the tags within a week later. I finally was able to speak to the financial manager([redacted]) today August twenty six twenty sixteen and he finally told me about the issue. The bank had not approved my loan just yet and I needed to either find a co signer or bring it back in three days. I have been riding around with expired tags because they told me if I was to get pulled over they would handle the ticket themselves, but had I known at a earlier time when I was trying to figure out what was going on then I would be able to find someone instead of stressing about how I am going to keep my car. I feel as though they should have not let me purchase the car if it was not set and allowed me to drive it for a whole and few days month without giving me any heads up about anything that was going on with the car.Desired SettlementI would like for them to allow me to either have more time to find a co signer to keep my car or they need to come up with a solution with the bank to settle this being that I had no clue about it until now.Business Response I have read the complaint and understand the consumers concerns and frustrations. Unfortunately, we are simply the liaison between the lender and the consumer in regards to acquiring financing. After the lender had originally approved financing, the consumer's stability in the market, employee verification, and income proved to not meet the requirements of the lender. We have communicated with the consumer throughout the process and have attempted on multiple occasions to use different co-signers in an attempt to secure financing. The lenders continually declined to offer any acceptable terms based primarily on the consumer's credit portfolio and therefore we requested the return of the vehicle. We apologize for the inconvenience this may have caused, and the untimely manner in which the communication was relayed. We are subject to the lenders timeframes and they often work slowly through these types of loans. I believe it was very clear however the effort and tenaciousness our business managers exhausted in attempting every possible scenario to secure financing for the consumer and/or a co-signer. It's with great regret we were unable to create an exceptional experience for our consumer, we set high standards for our people and the process. We will continue to work at improving these processes in the future and appreciate the feedback. Sincerely, [redacted] General Manager

Mother's Day 2016 I went in to traded my 2001[redacted] for a 2016 [redacted] when I went in they told me I didn't have to put any money down and they would try to get me in a program to where my my interest rate would be low. I drove the car til June 17th for them to tell me that the loan didn't go through and I didn't have no one toFinance me. so when I went back they told me someone in the financial department got fired that should had been an issue that should have been resolved prior to already driving the car 6weeks.. So I went in June 17th I believe and did another deal as far as another finance company with even higher payments than the originally payment. now here it is August 1st they are telling me that I lied on my loan application WHICH I DIDNT FILL OUT MY LOAN APPLICATION THE SALESMAN DID. And why didn't they see that when I came back in on June 17th the first time now they have to recover the car until further noticeProduct_Or_Service: [redacted]Desired SettlementWell I now want my originally car payment from
When I went in on Mother's Day 2016. And if there is a down payment
I think Fred Anderson should be responsible because I intended on putting a down payment down
But when they told me I didn't I paid other bills.Business Response We have read the complaint and understand the consumer's request. At this point the consumer has attained their own financing, therefore voiding our lenders need for additional down payment and financing which should bring closure to the situation. Unfortunately the consumer had communicated on the signed credit app that their employment had been fulltime for 3 consecutive years. After the lender did their normal verification of employment, the employer noted that the consumer's employment had in fact not been consecutive and not all had been full time, causing the lender to reconsider its original approval and within their rights to request additional conditions on the loan. We are just a liaison between the lender and the consumer in helping to arrange financing option, we are at the mercy of the lender and the accuracy of the consumers financial background check, references and employment verification. We apologize for potentially not communicating this information in a timely manner to the consumer and hope that we have resolved his questions. We always appreciate the opportunity to hear from our consumers regarding their experience's and look forward to bringing clarity and improving our dealership. Sincerely, General Manager Fred Anderson Nissan

Basically signed a contract for a vehicle, to find out 5 months later there is no financing for the vehicle.The end of March 2016, I went to purchase a vehicle due to fire and loss of my vehicle. I was offered a 2013 G37x for 26k with 2k down. I signed contract on march 23, returned the next day with documents my dad had to sign. My first payment was scheduled for May 13, 2016 per paper work. I called the company [redacted] to discover there was no account for me. Waited called a week later same issue finance company had no account for me. The middle of June I called Fred Anderson, I was told the had to Fire the finance guy, he was submitting vehicles for customers to the bank for higher value than I had, I was submitted to bank for a coupe, I didnt have a coupe, I had four door sedan style. I was told they had me approved through another company and they needed me to resubmit my information and my dads information as co-signer. I submitted the paper work. Then they wanted bank statements from my father, I had to obtain the statements, intially I was not sure he even had a bank account. However he did, I faxed over bank statements. After which I did not hear anything from anyone until the first of July, July 5,2016 to be exact. I was told the car was needed so an gps system could be installed for the finance company, and a up to date inspection performed for submission to finance company. The finance manger drove me a rental to my house and took the car I was contracted for purchase. He informed me everything would be straight by that Thursday, July 7,2016. I called left messages, no one returned my calls. A month later August 5,2016. I called and called no answer, no return call. On Friday August 19,2016, I visited fred anderson location, I was told they could not get financing for me it was nothing they could do. I asked why no one bothered calling or contacting me, I was told sales was suppose to call and contact me, NO ONE CALLED. A whole month and weeks later I am still in the rental and had I not visited the dealership in person I would still not of known what was really going on. In the end I rode around in a car I thought was being financed for 3 months, no one contacted me, let me know anything. I had to physically go to the lot after being in a rental provided by Fred Anderson for a month and 3 weeks to even find out the horrible news.Desired SettlementI am seeking the business to in house finance the vehicle. I did everything asked of me and was lead to believe on several occasions there was financing. The finance manager stood in my yard and assured me they had financing for the vehicle. If they could not get financing, due to the situation with my previous car, that they were also aware of, I should have been informed immediately. I have been informed that fred anderson has been submitting applications on my behalf to banks for the last 4 months, with out my knowledge. Me and my father's credit had been tarnished due to all the inquires. Me and my father were not informed that additional submissions to banks were being performed from April-present.Business Response We read the consumers complaint, and we were able to secure her financing in the car she was originally contracted in. I believe we have resolved all of her issues. Please feel free to contact me personally with any questions or concerns. [redacted] General Manager Consumer Response As of 8/24/2016 I am in the vehicle that I was orginally in back in 3/24/2016. It was not easy getting to this point. I did speak to the GM on the phone on 8/23/2016, he was unaware of how I ended up in a rental car for 55 days. I was treated very poorly by several people in Fred Anderson Nissian. I say poorly because they lied to me told me thing's that were not true. I called with concerns about why the extended warranty was $3168.00. I was told that I had to had it for the financing company [redacted] This is not true at all people have the right to decline products offered. I saw [redacted] at the car lot he showed me pricing, the warranty I was sold was retail for $1800.00. I know as a business they mark up these products for profit. However to mark it up a whole $1300.00 for profit, and then refused to reduce the price of the warranty. [redacted] offered to cut me a check for $500.00 at the car lot he said "to make me feel better". I feel as if I had been discrimanated on because of my connection to a previus employer. The practices the sales team and some of upper managment use is a shame. They demonstrated they do not care about their cumstomers at all.Final Business Response Under no circumstance is the warranty mandated by the lender, and the consumer absolutely has the right to cancel the product and receive a full refund in the first 30 days. If the consumer (contracted on the loan) would like to exercise this option, we would process the paperwork immediately upon their signature requesting the cancelation and the refund will be sent to the lender to reduce the payoff. We had offered to reduce the amount of the price of the warranty in an attempt to help resolve this ongoing issue, but we are unable to price match warranties with other dealers. These warranties are extremely complex and underwritten by different companies, with different terms and conditions and may or may not be equal in coverages and customer liabilities. Please let me know how to proceed if at all. Sincerely [redacted]More Info Received From the Consumer(The consumer indicated he/she DID NOT accept the response from the business.)I was not offered any reduction in the price for the warranty. As state before the 13-1400 markup was explained to me as "were here to make profit". All my options were to take it as is or cancel the warranty, or let [redacted] cut me a check for 500 "to make me feel better". As of today 09142016, the paper work has been completed to cancel the warranty. However, Fred Anderson Nissan has decided to submit the old paper work from March which included a warranty for $2600, Not the new contract signed on 08242016, where a service contract was priced for $3,160.68. Fred Anderson Nissan has submitted a refund for $2300 to the finance company, which leaves $860 in charges financed, and I don't have a warranty. Fred Anderson Nissan needs to submit the correct information from the month of August to the warranty company. I have reached out to the warranty company infinity USA and they have emailed me the information submitted from Fred Anderson Nissan and it is incorrect, it is the information from March as mentioned before which includes wrong odometer reading and wrong price for service contract. I will submit the correct information to infinity USA consumer affairs department.

I purchased a car from Fred Anderson Toyota and was very dissatisfied with the lies that were told from the sales person. Also no return call from GM I purchased a vehicle from Fred Anderson Toyota in Raleigh on 4/10/2016. I met with a sales person that goes by the name [redacted]. I told him I was looking for a used car for my son who is away in college. There was a used [redacted] that was on the lot that I thought about purchasing. I test drove the car and the engine light came on. [redacted] assured me that whatever it is it would be taking care of. After the test drive I smelled a burning smell from the rear. [redacted] said he would have it checked out. Later he came back and told me that it was the exhaust smell from sitting too long. They were asking $9,500.00 for the car. The book value was $8631.00 and I offered to pay $8,700.00 for the car. I told [redacted] that [redacted] had the same exact car for $8,500.00. He told me that they won't give me a 90 day warranty like Fred Anderson will. The reason I offered $8,700.00 is because of the engine light being on ,mix match tires that was on the car and the burning smell. This was a sign of some sort of neglect to the vehicle and I would take care of it because I wouldn't be upside down in money. [redacted] told me that he couldn't do the $9,500.00. I offered $8,900.00 for the car. [redacted] practically begged me to meet him at $9,200.00 and he promise a warranty and if I get the car home and something is wrong all I have to do is bring it back and they will take care of it. He said and I quote" This is Fred Anderson Toyota and we have to make things right". So with that I felt comfortable and paid the $9,200.00 basically paying for a peace of mind. [redacted] told me that the warranty will be in the paperwork with everything else. Well I got home no warranty papers in the envelope. I picked the car up on Tuesday 4/12/2016 and I asked [redacted] about the warranty papers and he said he had no way of getting them. Well the finance person gave me a duplicate copy which only states covering powertrain and transmission. Which was not what I was told. So he withheld it on purpose. Because I wouldn't have paid the $9,200.00 just on that. He also told me that the keyless remote to unlock the doors was missing but when I picked the car up it appeared but doesn't work right. This was hid from me also. The temporary tag was in the window and his excuse was that they didn't have screws big enough to put the tag on the back of the trunk like it suppose to. Really? Hundreds of cars and no screws big enough to put a tag on. I told him I will find some screws and take care of it. I also asked him about the $100.00 VIP discount that was offered to me through email that didn't reflect on the price sheet and he told me there is nothing he could do about it. That is totally bad business. I took the car and stopped by advance auto to only find out that the screw holes for the tag was stripped and just bigger screws won't help it. Now I have a tag that is tapping the back window as you drive making a annoying sound. Also got home and notice that the cd player wasn't working. I text [redacted] and he responded that there was nothing he could do and he blamed everything on Fred Anderson [redacted] and said that they lied to him. I told him that doesn't matter to me because it's all Anderson Automotive. The next day there was a loud squealing sound in the rear end that ended up being a bad brake caliber which was causing the burning smell that [redacted] said he had checked out and said it was the exhaust. Estimate on that was $536.00 So I placed a call to [redacted] the GM and he did call me back on 4/16/2016. I missed his called but called him back 3 times after the fact and no return call from him. All this could have been resolved if they took the $8,700.00 I offered and I would have taken care of these repairs without even calling Fred Anderson Toyota. But I agreed to pay the $9,200.00 because of the promises they made to make things right if I was not satisfied or if something went wrong. This is not the way to treat a customer. Everything was a lie. Desired SettlementI would like for Fred Anderson Toyota to refund me for cost of the brake caliber and also fix the cd player. After all making things right is what I was promised from the sales rep.Business Response Mr. [redacted],Thanks for bringing your concerns to our attention. [redacted], our preowned sales director, has made numerous attempts to speak with you to help resolve your concerns. We would like to find a time for you to come by so we can address your concerns. We look forward to helping you.Consumer Response Another lie. [redacted] called me at 11:53 today and left me a message that I still have stating this was the first time hearing of me having issues with my car. I called him back at12:18 and had to fill him in on everything. He told me that I should have contacted him instead of [redacted] the GM.Their response to the Revdex.com is not what I was told to do. [redacted] sent me his email address and asked me to email the invoice that I paid to get the brake caliber fixed. Not once was I told to come by and discuss these problems. I'm not ready to close this through the Revdex.com until Anderson Automotive show some integrity and do the right thing instead of saying things that's not true. I have text,emails,and voicemail to back it upFinal Business Response We apologize for any confusion. Mr.[redacted] made numerous attempts to contact this customer because he knew there were concerns about the vehicle. Mr. [redacted] stated to Mr.[redacted] that he had failed to return the calls because he had been very busy recently. The dealership is awaiting a copy of the invoice for the repair work done on the vehicle so we can assess the situation and find a resolution. The dealership looks forward to working with this customer and resolving his concerns.

I completed a loan application online for financing at Fred Anderson Nissan on April 25, 2016. I was preapproved and spoke with both the financing manager ([redacted]) and Salesman ([redacted]) who informed me to come in later that afternoon because they could "get me in a car". My husband and I arrived that evening and looked at cars before deciding on a 2016 Nissan Altima. At that time I was driving a 2012 Nissan Altima that we were going to trade in on the new car. [redacted] informed us that we would be approved for a 3.9 % apr, however he informed us that he would have us sign the contract once NMAC approved on those terms. We took the new car home and have had a difficult time receiving answers from them in the process. They would not return phone calls and would only tell us that they were "still working on the deal" with NMAC. When we called to make a car payment on our 2012 Altima we learned that we had a zero balance and that the loan was paid off by Fred Anderson Nissan on May 6, 2016 and that they requested the title on May 9, 2016. We have been to the dealership numerous times since April 25th for answers and have received no resolution. I received a call from [redacted] (manager of loan services) on 5/24/16 and she stated that she couldn't process our down payment of $2450 which was due on June 10th because the contract wasn't signed. I informed her that we didn't have a deal and that NMAC notified us that our loan was denied. She, along with [redacted] (sales manager) were on a conference call with me and stated that we would have to sign a new deal or return their car. When I inquired about them paying off my car which leaves me without a car she only apologized. We will be returning the 2016 Altima today, 5/27/16, and will not have a car as a result. We really need assistance with this spot delivery scam! Very unlawful and unethical. I do not recommend that anyone seek car needs with this establishment. We have never received such unprofessional and conniving service before! No tact.Desired SettlementThe NC Department of Justice notes that a buyer is entitled to get their trade in and their down payment back. If the trade in vehicle has already been sold the dealership should repay the consumer for it. Fred Anderson Nissan has purchased my car and has had it listed on their site for almost a month. It is no longer listed. We are asking for compensation for the trade in value of our vehicle. This has caused a hardship and as a result limits our ability to be financed elsewhere.Business Response I have read the complaint and have made attempts to contact the consumer directly. At the time of this response, I have yet to hear from them. Due to income discrepancies stated on the application by the consumer and the lenders inability to verify the stated income, we were unable to secure leasing options for the consumer. However we were able to secure traditional financing options at a significantly reduced price and overall better structure for them. When we contacted the consumer to see if they wanted to exercise this option they declined and requested we unwind the original contract. This was certainly within their rights and we began the process of unwinding the transaction. Unfortunately, in the process we inadvertently paid of their trade. We asked the consumers original lender to reinstate the loan and return our check. They informed us this was against their policy and they in turn issued the title to us. We have informed the consumer of the issue and attempted to agree to a compromise on the structure of the new transaction. They refused to make any concessions and left the purchased car and their trade with us. The actual cash value of their trade was $11,000, we paid off $17,427 in turn making us the new lien holder on this vehicle. The consumer is correct they are due the amount shown on the purchase agreement for their trade, or their vehicle back as it was prior to the transaction. We offered the following options: 1) we can reinstate the loan with a different lender or remain the lienholder ourselves, with the exact some parameters set forth in the original contract, term, payment, interest rate, and payoff amount and return their trade to them. 2) They can elect that we keep the trade, however the trade's actual cash value as stated on the purchase agreement was only 11,000, and the payoff balance is $17427, they would be responsible for the difference a total of $6427, which they could deliver to us in an acceptable payment form. Or 3) As an act of good faith, we would absorb the $6427 for the customer and absolve them of the original transaction and effectively change this from a trade-in to a straight out purchase from the consumer (seller) to Fred Anderson Nissan (purchaser), for the entire balance of their loan. Clearly option 3 is in the best interest of the consumer and well above our legal obligation to them. We realize we are culpable and equally liable for this transaction not being completed in an acceptable manner and want to resolve this in the best interest of our customer. Again we believe this is the right thing to do and have attempted to make the consumer aware of our good faith intentions. It's not advantageous for us to pay more than $6000 for a vehicle than its actual worth, nor is it indicative of our business model to have these transaction fail to this level. We will continue to look for improvement measures to assure these thing don't happen in the future and believe we have shown we have had the consumers best interest in mind at all times during this traction. After the initial failures we have been consistent and determined to make the situation better for the client. It's with great regret we were unable to create an exceptional experience for our consumer, and appreciate their patience through the process. [redacted] General Manager Fred Anderson Nissan Consumer Response I've received 1 phone call attempt from Mr. Tuton on 6/2/16 and he left a voicemail stating the options listed above. I was able to hear your voicemail today after viewing this response. Your account of this matter includes some incorrect information. I DID NOT provide any discrepancies regarding my income on the application, and my pay stubs support my submission. While signing the credit application I noticed a total of $5000.00 plus listed as my income. Once I observed this I asked Mr. [redacted] about this and informed him that this was not my income. Mr. [redacted] stated that [redacted] (previous salesman) utilized a formula for calculating income and that it was fine. We were never informed by your dealership that we did not have leasing options, and we informed Mr. [redacted] on 5/20/16, that we received a letter of denial from NMAC and he continued to state that he was working on the deal with NMAC. My credit app was submitted to eleven banks by your team and I was denied from them all. You all never contacted us regarding traditional financing options and we DID NOT ask you to unwind the original contract because we NEVER signed a contract with your dealership. We were not informed by you all that you paid off our trade. We informed Mr. [redacted] that we were aware that you paid off the trade when we came to your site,5/20/16, due to your staff ignoring our phone calls. On 5/27/16 Mr. [redacted] and Mr. [redacted] refused to talk about my trade in and an option for getting it back. Mr. [redacted] even went as far to say that he had no idea where my trade in was located or if it was at your lot. We DID leave your car with you all because we never signed a contract, and it wasn't logical to continue to drive a car that we were not approved for. That was a huge liability for your dealership and ourselves. Mr. [redacted] and Mr. [redacted] continuously stated that they were on the phone with a Vice President at NMAC and that they would finance the car. We continued to ask how this is possible when we have written confirmation from NMAC that they denied my application. Again no answers to this question. You stated in your response above that I am correct in stating that we are due the amount of our trade in which is also listed on the NC DOJ website. Your business never offered the options listed above until your response. Why have you all failed to offer the option of compensating us for the trade in value when this is law? There continues to be some gray area in your communication with us as you're reporting that you can reinstate the loan when we cannot obtain financing at this point. Law does not state that consumers are responsible for overage that you paid due to the negligence of your staff. You are not in a position to inform me of what is best for myself and my family. I've never talked with you and you have no idea the hardship and mental anguish this has caused us over the past month. Also this option is not well above your legal obligation as your legal obligation is to reimburse the trade in value. You seem to view this as "good faith" because your company made a huge error. However, this has placed us in a situation where we have to obtain a vehicle without the means to be approved due to the decline in my credit score(as a result of your acts to secure leasing and loan options) which also requires us to have a substantial amount of money as a down payment as a result. You have not been consistent or determined to communicate with us. We utilized your car from April 25th-May 27th with only two points of contact that were initiated by your staff during this time. We called several times a week and Mr. Emerson informed my husband that he didn't return our calls because he didn't have anything to tell us which was insulting and unprofessional. I'm requesting that you adhere to the law and provide compensation for the trade in value of my vehicle so that I'm able to obtain transportation. You're going to receive a returned profit plus profitable interest once you sell my trade in so in fact this doesn't leave your company in an uncompromised situation. However, this has caused unnecessary stress and hardship in my daily life as my job requires constant travel and I'm without a car. Our hope is that you actually act in "good faith" and respond as the law requires. [redacted] and [redacted]Final Business Response I appreciate Ms. [redacted]'s appeal for resolution and overall frustration. Although the consumer is correct, I did only leave one message I have made several attempts to contact the them and never received a call back on the message in order to settle this situation. I certainly would like to compromise and believe we have offered more than acceptable terms. We have paid off the loan for her trade and we can and will return the vehicle and reinstate the lien at the $17,400 original amount and fulfil her request to abide by the law. The law clearly states to return the consumers trade as it was, it certainly does not recuse the consumer of their obligation to their debt with their bank/lender. I realize this has put the consumer in a tough position and we felt it would be best suited to just wash the trade out and give them the benefit of our mistake. Their trade's actual cash value was worth $11,000 and the consumer owed approximately $17,400 of which we have paid in full. Effectively, giving the consumer their $11,000 in trade value and an additional $6400 towards their payoff. I would also extend to the consumer a one-time cash settlement of $1500 in order to help them achieve the down payment requirements on a replacement vehicle. At this point I believe we have attempted to resolve this issue with a more than equitable compromise. We look forward to resolving this at their convenience. [redacted] Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Mr. [redacted]We accept the one time payment of $1500 as resolution. When will the payment be available as we have to purchase a car as soon as possible?[redacted]