Anderson-Bailey Real Estate LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The move in/move out form that was listed in the list of documents that were sent by [redacted] - [redacted] LLCdoes not include a signature or date for tenant or property managerTherefore, when was the move out inspection completed? Also, someone initialed on the tenant signature line and then scratched it out, which appears to be forgeryPer the move in/move out form it states: NOTE TO TENANT: Georgia Law requires that you acknowledge the correctness of the move in and move out inspection reports by signing same or if you disagree, by filing a property signed written statement of dissent setting forth specifically those items in which you disagree within business days My move out date was May 31,2015, which was clearly mentioned in the email attatchment received by [redacted] - [redacted] LLC Yet they claim to have no knowledge of an exact move-out dateNo one from the company completed a move out walk with myself or my spouse within those business days, or any days thereafter [redacted] - [redacted] LLChas all contact information for me, including telephone and address to reach outA charge that occured on their list dated June 18th, included interior cleaning ($250.00)Attatched are a few photos of some of the conditions upon move-in-Nasty, stained walls -Light switch covers not cleaned (dingy & old ,never replaced) -Mold & mildew around baseboards -Bathroom: mold & mildew around corner of tubs, and worn caulking These are a few photos that we took upon moving into the property at West Hill Street Americus, GA If we can not come to a resolution, or if there is need for further action, I will be willing to provide more photos Regards, [redacted]

[redacted] - [redacted] maintains that the charges are fair and reasonable The photos that were presented by the tenant do not address the issues for which money was withheld from the security deposit In the Move In inspection, nail holes that already existed were addressed Neither these same nail holes (nor any new holes) were causes for money to be deducted Cracks in the plaster also were not listed as reason for withholding any funds The reasons funds were withheld included excessive filth (beyond daily cleaning efforts), rekeying (as required in the lease), broken windows, screens & blinds and grooming of an overgrown yard, shrubs and vines growing up the side of the house in several areas (As we've already requested, if any of these issues actually existed and were missed by us and the tenant upon the Moinspection and the tenant holds photo evidence as claimed, we need to see these photos in order to be able to reassess the situation)Again, we have already paid out over twice the cost of the amount withheld from the security deposit to vendors for cleaning, yard work, and repair work These charges paid by [redacted] - [redacted] (as Landlord) do not cover any fees for repairing nail holes that were already existing (nor new nail holes made by the tenant), nor do they cover any plaster repair or painting The charges thus far only cover the cost of returning the unit to the same condition in which it was given to this tenant As for the Move-Out inspection, [redacted] - [redacted] acknowledges that the tenant was to move out on May 31st per his move out letter, though during an oral conversation with him, he indicated that May 31st was not a definite date as he was not certain of the exact transfer time frame As his move out date approached, we assumed the date to be May 31st because the tenant never revised it, either for an earlier move-out or a later one The tenant never contacted [redacted] - [redacted] to schedule a move-out inspection (either before May 31st or within day time frame after May 31st,) The tenant did contact [redacted] - [redacted] once he received the security deposit letter to dispute the amount refunded to him He claimed to have photos from the move-in We asked to see the photos as we could only go by what was agreed to between [redacted] - [redacted] and him in the Move In inspection report He did not provide us the opportunity to review this new evidence of the condition of the apartment but, instead, contacted the Revdex.com This dispute could have been settled much more amicably had he tried to work with us instead of bringing this complaintAs for accusing [redacted] - [redacted] of forgery, the scratching out of a misplaced initial by the person who performed the inspection is obviously not an attempt at forgery This statement is not only offensive to us but it angers us If the tenant is attempting to scare [redacted] - [redacted] into releasing more funds, this method will not help his cause It will only encourage us to warn him that slander is an unlawful offense that we do not take lightlyTo summarize, [redacted] - [redacted] maintains that the amount forfeited from the security deposit is reasonable and fair and we do not intend at this time to release any additional funds with regards to this account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The move in/move out form that was listed in the list of documents that were sent by [redacted] LLC. does not include a signature or date for tenant or property manager. Therefore, when was the move out inspection completed? Also, someone initialed on the tenant signature line and then scratched it out, which appears to be forgery. Per the move in/move out form it states: NOTE TO TENANT: Georgia Law requires that you acknowledge the correctness of the move in and move out inspection reports by signing same or if you disagree, by filing a property signed written statement of dissent setting forth specifically those items in which you disagree within 3 business days. 
My move out date was May 31,2015, which was clearly mentioned in the email attatchment received by [redacted] LLC.  Yet they claim to have no knowledge of an exact move-out date. No one from the company completed a move out walk with myself or my spouse within those 3 business days, or any days thereafter. [redacted] LLC. has all contact information for me, including telephone and address to reach out. A charge that occured on their list dated June 18th, 2015 included interior cleaning ($250.00). Attatched are a few photos of some of the conditions upon move-in.
-Nasty, stained walls
-Light switch covers not cleaned (dingy & old ,never replaced)
-Mold & mildew around baseboards
-Bathroom: mold & mildew around corner of tubs, and worn caulking
These are a few photos that we took upon moving into the property at 136 West Hill Street Americus, GA 31709. If we can not come to a resolution, or if there is need for further action, I will be willing to provide more photos.
Regards,
[redacted]

[redacted] maintains that the charges are fair and reasonable.  The photos that were presented by the tenant do not address the issues for which money was withheld from the security deposit.  In the Move In inspection, nail holes that already existed were addressed.  Neither these same nail holes (nor any new holes) were causes for money to be deducted.  Cracks in the plaster also were not listed as reason for withholding any funds.  The reasons funds were withheld included excessive filth (beyond normal daily cleaning efforts), rekeying (as required in the lease), broken windows, screens & blinds and grooming of an overgrown yard, shrubs and vines growing up the side of the house in several areas.  (As we've already requested, if any of these issues actually existed and were missed by us and the tenant upon the Move-In inspection and the tenant holds photo evidence as claimed, we need to see these photos in order to be able to reassess the situation). Again, we have already paid out over twice the cost of the amount withheld from the security deposit to vendors for cleaning, yard work, and repair work.  These charges paid by [redacted] (as Landlord) do not cover any fees for repairing nail holes that were already existing (nor new nail holes made by the tenant), nor do they cover any plaster repair or painting.  The charges thus far only cover the cost of returning the unit to the same condition in which it was given to this tenant.  
As for the Move-Out inspection, [redacted] acknowledges that the tenant was to move out on May 31st per his move out letter, though during an oral conversation with him, he indicated that May 31st  was not a definite date as he was not certain of the exact transfer time frame.  As his move out date approached, we assumed the date to be May 31st because the tenant never revised it, either for an earlier move-out or a later one.  The tenant never contacted [redacted] to schedule a move-out inspection (either before May 31st or within 3 day time frame after May 31st,).  The tenant did contact [redacted] once he received the security deposit letter to dispute the amount refunded to him.  He claimed to have photos from the move-in.  We asked to see the photos as we could only go by what was agreed to between [redacted] and him in the Move In inspection  report.  He did not provide us the opportunity to review this new evidence of the condition of the apartment but, instead, contacted the Revdex.com.  This dispute could have been settled much more amicably had he tried to work with us instead of bringing this complaint.
As for accusing [redacted] of forgery, the scratching out of a misplaced initial by the person who performed the inspection is obviously not an attempt at forgery.  This statement is not only offensive to us but it angers us.  If the tenant is attempting to scare [redacted] into releasing more funds, this method will not help his cause.  It will only encourage us to warn him that slander is an unlawful offense that we do not take lightly.
To summarize, [redacted] maintains that the amount forfeited from the security deposit is reasonable and fair and we do not intend at this time to release any additional funds with regards to this account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. We will move on past this compliant. Our opinion of [redacted] and Baliey LLC will not change, as to how poorly you run operate your business. This has been a wonderful learning experience for us both.
Regards,
[redacted]