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Anderson Chrysler Dodge Jeep

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Anderson Chrysler Dodge Jeep Reviews (7)

Thank you again for the information from Ms. [redacted]. We understand that Ms. [redacted] has elected to trade the vehicle in for a different vehicle, and Corporate Chrysler has subsequently closed her case. We would like to thank Ms. [redacted] for choosing Anderson for the original purchase of the Dart, and apologize for any inconvenience she may have been caused. Anderson Chrysler went far above and beyond in trying to provide Ms. [redacted] the highest level in customer service and is very proud of the efforts from our service team. We were never able to verify any of Ms. [redacted]'s concerns, and there was never a mechanical failure of any kind. During all of the test drives (including some with Ms. [redacted] in the vehicle) it performed flawlessly and there were never any malfunctions or safety concerns. We understand that Ms. [redacted] was unhappy with the vehicle, but that has not been the sentiment for most of our Dodge Dart owners. We hear great feedback on the Darts and in multiple comparison test drives between new Darts and Ms. [redacted]’s Dart, they all drove exactly the same. All vehicles have unique driving characteristics and we hope that Ms. [redacted] was able to find a vehicle that more appropriately suited her wants and needs. The manufacturer will only pay us if there is actually something wrong with the vehicle and a repair can be identified. Since no repairs were ever needed (other than a computer software update) Anderson Chrysler has born 100% of the expense involved in trying to help Ms. [redacted] with her stated concerns. Again, we are sorry that Ms. [redacted] was unhappy, but as a dealership, we are satisfied that we did everything possible to help. From the dealerships perspective, we have acted on the highest moral principles and do not feel that further compensation from Anderson Chrysler is warranted. If Ms. [redacted] wishes to ask for further compensation from the manufacturer, that should be between Ms. [redacted] and the Chrysler corporation. Thank you for this opportunity to respond. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Anderson Dodge did nothing to rectify the situation with the car and expects my husband and I to continue to miss work to do more research on my reported issues that even the [redacted] technician could clearly recognize/hear/acknowledge/care about. Anderson is just lazy and wants to keep pretending all is well. Underhanded dealings abound at Anderson Dodge - a bunch of crooks.

Traded the vehicle at [redacted] Ford, it cost me but at least my money is not going back to Anderson Dodge or Dodge central. I will continue to be vocal to local Tri State area people NOT to buy vehicles at ANY Anderson location - they made a DEFINITE enemy out of me.

In response to Ms. [redacted]’s concerns with her 2013 Dodge Dart, we respectfully submit the following information. Ms. [redacted] has brought her vehicle into the dealership on several occasions with complaints about shifting, braking noises and insufficient gas mileage. With regard to the shifting...

issues, the vehicle has been inspected by two Chrysler/Dodge certified transmission experts and found in all cases to be functioning as designed by the manufacturer. The car shifts as needed to maximize fuel economy and power under normal driving conditions. The vehicle has a 2.0 liter, 4 cylinder engine with a 6 speed automatic transmission. It has been scanned by our Master Technicians for codes several times at the request of Ms. [redacted], and has not shown a trouble code nor has it malfunctioned in any way during the many test drives with Ms. [redacted]. In addition to the test drives with Ms. [redacted], the vehicle has been separately driven by our Master Technician, our Service Manager (19 years experience with Chrysler), a  Factory Certified Transmission specialist, and myself a 9 year Master Certified Customer Relations Manager and in every case, none of us were able to verify Ms. [redacted]’s concerns. The vehicle has not set a code or failed to perform as designed during any test drives with an Anderson employee in the vehicle. It has no check engine lights and has always started and stopped safely during all test drives. In addition to the test drives for drivability and braking issues reported by Ms. [redacted], the vehicle has undergone multiple thorough visual inspections and at no time have any defects been found. Our technicians have contacted the engineers at Chrysler Corporation to see if any other complaints have been noted for “brake hissing” noises as reported by Ms. [redacted], but none have been noted. The technicians drove several similar models of Dodge Darts on the lot as well and found no difference between Ms. [redacted]’s brakes and the other vehicles on the lot. According to Ms. [redacted], the brakes have never failed to work properly, and our technicians agree with that statement. Anderson Chrysler is proud of their highly trained service staff and our goal is to serve our customers. We listened to Ms. [redacted]’s concerns, and spent countless hours trying to help her, however we are simply unable to verify any of her concerns and the vehicle has never had a check engine light or failed to operate as designed. With respect to the gas mileage concerns, Ms. [redacted] has expressed concerns that the vehicle is not getting any where near 41 miles per gallon. The nationally advertised miles per gallon for a Dodge Dart with a different motor and a manual transmission states that some vehicles could get up to 41 miles per gallon based on certain operating conditions. Ms. [redacted]’s vehicle has a different motor and transmission than the one advertised, and we live in an area of high heat. We explained that all drivers have different driving habits, and that gasoline quality, ethanol content, heat, and altitude all affect the mileage ratings. We asked that Ms. [redacted] purchase name brand gasoline with fuel system additives and monitor the results to see if that helped improve the mileage. During dealership tests for highway mileage, the vehicle consistently got around 32 to 33 miles per gallon on level highways at normal highway speeds.  Ms. [redacted] has been in contact with and has an open case with the Chrysler Customer Experience Center and is working with their representative, Misty, who has offered to set up an appointment with a Chrysler Area Manager who can inspect the vehicle. As a dealer, we have done absolutely every thing feasible to help Ms. [redacted], but the vehicle has performed flawlessly for us on every occasion. We explained that we get paid from the manufacturer to repair cars, and if we could find anything on Ms. [redacted]’s vehicle that needed repairs, we would be thrilled to do it. We are sorry that Ms. [redacted] is unhappy, and strongly recommend that she get opinions from other Chrysler dealers, and, or set up an appointment to meet with a Chrysler Area Manager who can inspect the vehicle. Thank you for the opportunity to address these concerns. [redacted]

Review: I purchased a 2005 Chrylser PT Cruiser on 5/2/2013. I was not given the carfax until I had a problem with the car. I test drove the car with the radio on but they failed to operate the cd player. I was not informed that I bought this car as is. I did not find out the CD player did not work until I inserted my cd into the unit and now the eject button will not release my disk. Also I am not able to load additional CDs. When I told the dealership about this problem they refused to replace the unit. They said I would have to purchase one myself.Desired Settlement: replace this damaged unit and remove my CD.

Business

Response:

Dealer has reviewed the issue surrounding the Radio/CD player in the vehicle, and has made the decision to have the radio replaced. Dealer has ordered the part and will install it free of charge as a matter of good will to the customer. The customer is completely satisfied with the dealers offer to help, and will be in on Thursday, May 9th for the install. Thank you, [redacted]

I recently purchased a Jeep Wrangler from Anderson jeep and it was the absolutely best purchasing experience I have ever had in the past 60 years. My wife and I had a 2 door jeep which we traded in for the above 4 door jeep wrangler. We loved our 2 door but needed additional room for our extended family,(3 dogs, my wife and I). Anderson switched over all my goodies from the 2 door which included my custom front bumper w/winch, rear bumper with radio antenna and trailer hitch, all tow wiring from my motor home to jeep and all wiring from the new jeep so I can tow my boat. They also rewired my ham communication radio. The salesman, sales manager and tech spent many hours pouring over the details to get it right. The tech spent almost 2 days changing over everything. Everything works beautifully. Can't say enough for this dealership, they are fantastic to work with. I don't know if they made any money on this sale, but it definitely proved to me what a good dealership is all about. I would not go anywhere else.

Review: Purchased a Dodge Dart at Anderson - it has been back several times for the same issues (transmission problems, braking issues, hesitation, no where near promised miles per gallon) and the dealership cannot fix this vehicle. I also received mixed explanations for why this vehicle is having all these issues. I have contacted Dodge Corporate, and they were also of no help. The car is still not functioning properly - my husband and my boss have both driven the car and have verified these issues still exist in the vehicle.Desired Settlement: Want a refund for vehicle or an appropriately trained mechanic to work on it and get it fixed (if that is even possible).

Business

Response:

In response to Ms. [redacted]’s concerns with her 2013 Dodge Dart, we respectfully submit the following information. Ms. [redacted] has brought her vehicle into the dealership on several occasions with complaints about shifting, braking noises and insufficient gas mileage. With regard to the shifting issues, the vehicle has been inspected by two Chrysler/Dodge certified transmission experts and found in all cases to be functioning as designed by the manufacturer. The car shifts as needed to maximize fuel economy and power under normal driving conditions. The vehicle has a 2.0 liter, 4 cylinder engine with a 6 speed automatic transmission. It has been scanned by our Master Technicians for codes several times at the request of Ms. [redacted], and has not shown a trouble code nor has it malfunctioned in any way during the many test drives with Ms. [redacted]. In addition to the test drives with Ms. [redacted], the vehicle has been separately driven by our Master Technician, our Service Manager (19 years experience with Chrysler), a Factory Certified Transmission specialist, and myself a 9 year Master Certified Customer Relations Manager and in every case, none of us were able to verify Ms. [redacted]’s concerns. The vehicle has not set a code or failed to perform as designed during any test drives with an Anderson employee in the vehicle. It has no check engine lights and has always started and stopped safely during all test drives. In addition to the test drives for drivability and braking issues reported by Ms. [redacted], the vehicle has undergone multiple thorough visual inspections and at no time have any defects been found. Our technicians have contacted the engineers at Chrysler Corporation to see if any other complaints have been noted for “brake hissing” noises as reported by Ms. [redacted], but none have been noted. The technicians drove several similar models of Dodge Darts on the lot as well and found no difference between Ms. [redacted]’s brakes and the other vehicles on the lot. According to Ms. [redacted], the brakes have never failed to work properly, and our technicians agree with that statement. Anderson Chrysler is proud of their highly trained service staff and our goal is to serve our customers. We listened to Ms. [redacted]’s concerns, and spent countless hours trying to help her, however we are simply unable to verify any of her concerns and the vehicle has never had a check engine light or failed to operate as designed. With respect to the gas mileage concerns, Ms. [redacted] has expressed concerns that the vehicle is not getting any where near 41 miles per gallon. The nationally advertised miles per gallon for a Dodge Dart with a different motor and a manual transmission states that some vehicles could get up to 41 miles per gallon based on certain operating conditions. Ms. [redacted]’s vehicle has a different motor and transmission than the one advertised, and we live in an area of high heat. We explained that all drivers have different driving habits, and that gasoline quality, ethanol content, heat, and altitude all affect the mileage ratings. We asked that Ms. [redacted] purchase name brand gasoline with fuel system additives and monitor the results to see if that helped improve the mileage. During dealership tests for highway mileage, the vehicle consistently got around 32 to 33 miles per gallon on level highways at normal highway speeds. Ms. [redacted] has been in contact with and has an open case with the Chrysler Customer Experience Center and is working with their representative, Misty, who has offered to set up an appointment with a Chrysler Area Manager who can inspect the vehicle. As a dealer, we have done absolutely every thing feasible to help Ms. [redacted], but the vehicle has performed flawlessly for us on every occasion. We explained that we get paid from the manufacturer to repair cars, and if we could find anything on Ms. [redacted]’s vehicle that needed repairs, we would be thrilled to do it. We are sorry that Ms. [redacted] is unhappy, and strongly recommend that she get opinions from other Chrysler dealers, and, or set up an appointment to meet with a Chrysler Area Manager who can inspect the vehicle. Thank you for the opportunity to address these concerns. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Anderson Dodge did nothing to rectify the situation with the car and expects my husband and I to continue to miss work to do more research on my reported issues that even the [redacted] technician could clearly recognize/hear/acknowledge/care about. Anderson is just lazy and wants to keep pretending all is well. Underhanded dealings abound at Anderson Dodge - a bunch of crooks.

Traded the vehicle at [redacted] Ford, it cost me but at least my money is not going back to Anderson Dodge or Dodge central. I will continue to be vocal to local Tri State area people NOT to buy vehicles at ANY Anderson location - they made a DEFINITE enemy out of me.

Business

Response:

Thank you again for the information from Ms. [redacted]. We understand that Ms. [redacted] has elected to trade the vehicle in for a different vehicle, and Corporate Chrysler has subsequently closed her case. We would like to thank Ms. [redacted] for choosing Anderson for the original purchase of the Dart, and apologize for any inconvenience she may have been caused. Anderson Chrysler went far above and beyond in trying to provide Ms. [redacted] the highest level in customer service and is very proud of the efforts from our service team. We were never able to verify any of Ms. [redacted]'s concerns, and there was never a mechanical failure of any kind. During all of the test drives (including some with Ms. [redacted] in the vehicle) it performed flawlessly and there were never any malfunctions or safety concerns. We understand that Ms. [redacted] was unhappy with the vehicle, but that has not been the sentiment for most of our Dodge Dart owners. We hear great feedback on the Darts and in multiple comparison test drives between new Darts and Ms. [redacted]’s Dart, they all drove exactly the same. All vehicles have unique driving characteristics and we hope that Ms. [redacted] was able to find a vehicle that more appropriately suited her wants and needs. The manufacturer will only pay us if there is actually something wrong with the vehicle and a repair can be identified. Since no repairs were ever needed (other than a computer software update) Anderson Chrysler has born 100% of the expense involved in trying to help Ms. [redacted] with her stated concerns. Again, we are sorry that Ms. [redacted] was unhappy, but as a dealership, we are satisfied that we did everything possible to help. From the dealerships perspective, we have acted on the highest moral principles and do not feel that further compensation from Anderson Chrysler is warranted. If Ms. [redacted] wishes to ask for further compensation from the manufacturer, that should be between Ms. [redacted] and the Chrysler corporation. Thank you for this opportunity to respond. [redacted]

worst dealer in the tri state area ! do yourself a favor and find another dealer ! anderson chrysler has NO clue on how to run a business !

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars

Address: 3920 Highway 95 N, Lake Havasu City, Arizona, United States, 86404-9592

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