Complaint: [redacted] I am rejecting this response because: if they really think it's my remote start that's causing the problem then I want it done no charge to me or give me a refund on the radio frequency hub module since that wasn't even the issue in the first placeI want a loaner vehicle as well if it's going to take a couple hours to take care of itI just don't think it's the remote start causing the problem because it would of happened right away and not years down the roadI feel like I deserve something because I've had to take days off at work to take care of the issues this car is havingThank you Sincerely, [redacted]
Revdex.com of Chicago & Northern Illinois, IncN Wabash Ave Suite Chicago, IL Re: Complaint ID [redacted] To whom it may concern: Thank you for your letter dated January 19, addressing the concerns of Mr [redacted] Mr [redacted] brought his vehicle to us on December 1, stating that the key fob won’t unlock at times and when he would unlock the door with a physical key the alarm would go off and the car would not start We assigned his vehicle to a [redacted] master mechanic, who followed protocol when diagnosing electrical problems involving a key fob and it was diagnosed that it needed a new receiver hub The customer was contacted and authorized the work On December 28, Mr [redacted] returned with his vehicle having similar issues as before We inspected his vehicle and advised him that the issue may be coming from the aftermarket remote start he had installed We recommended that he should completely remove the remote start system to get a clearer picture of what may be happening He declined and left On December 31, Mr [redacted] returned with his vehicle having similar issues as before after he disabled the remote start system Mr [redacted] authorized us to keep his vehicle and have the mechanic drive the vehicle for several days We put a total of miles on his vehicle and were unable to duplicate his problem We advised him that it would be best if he completely removed, not just disable, the remote start and restore the wiring to the ignition system back to factory specificationsHe declined We have acted in good faith diagnosing and repairing Mr [redacted] vehicle as he has authorized Thank you! [redacted] Controller
Complaint: [redacted] I am rejecting this response because: if they really think it's my remote start that's causing the problem then I want it done no charge to me or give me a refund on the radio frequency hub module since that wasn't even the issue in the first placeI want a loaner vehicle as well if it's going to take a couple hours to take care of itI just don't think it's the remote start causing the problem because it would of happened right away and not years down the roadI feel like I deserve something because I've had to take days off at work to take care of the issues this car is havingThank you Sincerely, [redacted]
Revdex.com of Chicago & Northern Illinois, IncN Wabash Ave Suite Chicago, IL Re: Complaint ID [redacted] To whom it may concern: Thank you for your letter dated January 19, addressing the concerns of Mr [redacted] Mr [redacted] brought his vehicle to us on December 1, stating that the key fob won’t unlock at times and when he would unlock the door with a physical key the alarm would go off and the car would not start We assigned his vehicle to a [redacted] master mechanic, who followed protocol when diagnosing electrical problems involving a key fob and it was diagnosed that it needed a new receiver hub The customer was contacted and authorized the work On December 28, Mr [redacted] returned with his vehicle having similar issues as before We inspected his vehicle and advised him that the issue may be coming from the aftermarket remote start he had installed We recommended that he should completely remove the remote start system to get a clearer picture of what may be happening He declined and left On December 31, Mr [redacted] returned with his vehicle having similar issues as before after he disabled the remote start system Mr [redacted] authorized us to keep his vehicle and have the mechanic drive the vehicle for several days We put a total of miles on his vehicle and were unable to duplicate his problem We advised him that it would be best if he completely removed, not just disable, the remote start and restore the wiring to the ignition system back to factory specificationsHe declined We have acted in good faith diagnosing and repairing Mr [redacted] vehicle as he has authorized Thank you! [redacted] Controller