Anderson Family Dental

Re:Case ID #*** After reviewing your letter please see the written response of our explanat ion of what happened: Patient *** *** was 1st seen in the practice on 12/ 15/for an orthodontic consultAn exam and x-rays were completed, along with a case diagnosis from the doctor
Patient was given an itemized treatment plan on the treatment that the doctor diagnosed from the examThis treatment plan was signed by the mother with the estimated amount what insurance would payDad signed this treatment plan understanding his estimated co-pay of $2500.00, and any amounts not paid by insurance would be their responsibility The patient returned on 12/29/for digita l photographs and upper and lower impressionsThe impressions were then sent to the lab for the expander to be madeWe charged $to the patient's account for *** * *** *** and electronica lly submitted claim to insuranceThe patient paid $toward their estimated co-pay of $2500.00, leaving the patient with $remaining on the account,excluding $estimated from insurance The patient returned to office on 01/26/ and expander was delivered to patientDoctor explained home care and instructions for the appliance to patient and mother.The patient was requested to return in weeks for a periodic check to ensure appliance was delivered correctly and that treatment was on trackPatient did not show to this appointmentPer doctor, patients are recommended to have orthodontic exams every 4-weeks regularly to ensure treatment is on track Patient finally returned to office on 05/17/for a periodic orthodontic visitA fina l bonded expander was delivered and home care instructions we re explained to mother and patientThe patient has not returned to our office for any treatment since this date We received a total of $of the $estimated from insurance over the course of January and February of Payments ceased due to the insurance terming and the patient nolonger being employed with that company.This left the remaining $to be paid by the guarantor on the accountThis left a total amount of $balance to be paid. Statements were sent to the guarantor each month from Aug- FebWe made collection calls on 08/25/2016, 09/28/2016, and 02/20/to collect this unpaid balanceThe balance remained unpaid for over days and was deemed uncollectable and was sent to *** *** Collection Agency on 02/27/for the amount of $That amount was written off from account. Attached are the account details, clinical notes, signed treatment plan, care credit receipt, and signed financial policy by parents/ guardians. We appreciate your assistance and communication in this caseIf any further information is needed, please feel free to reach myself at the Anderson Family Dental office or email.Regards, Ben L***Practice Manager of Operations bl***@heartland.comoffice:765-642-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The business has failed to provide any information regarding phone calls and mailings I sent over the duration of time I TOLD them I had lost my job and could not pursue getting the services at that time, yet they continued to bill me The remaining balance of $1912, from my understanding, is for the service of getting braces for my son, which has not even started He has been seen in regard to the spacer but has not had any services yet for braces The fact remains that they are saying I owe a balance for services never rendered When I lost my job, I notified them at that time, that I could not pursue The last time I contacted them, I was told I didn't have a balance and they concluded that it must have been from my *** *** account I understand that I signed a treatment plan, but in order to bill me for that service, the treatment should have at least begun - I was told that it was an estimated plan based on what the original exam but, once the spacer was put in, we have had no further treatment The second visit we made was due to the fact that his spacer fell out At that visit, I reiterated to them again that I had lost my job and could not pursue braces I just don't understand or agree that I owe a bill for services never rendered If I was still going to owe it, regardless, than I would have appreciated knowing that important detail one of the many times I called to inquire about it; however, every time I called, IF I got a response, it was that I didn't owe and they would correct the billing Then I get a collection notice in the mail I do not agree that I owe this bill and, as they did receive the money from my credit card, I feel that should be refunded to me as I am seeking services elsewhere