Anderson Family Fitness

[redacted]) told me that she e-mailed repeatedly her termination request when I spoke to her last. I fully believed Ms. [redacted]) and asked her to provide proof of such e-mails because I have recently taken over the business and if she did try to e-mail I wanted to make sure she was...

contacting my current team. I called and spoke with [redacted] (with [redacted] in the background on speaker phone I assume because I could here her respond to my requests) and told him that we had no record and if [redacted] were to provide proof that she sent a termination request to the old ownerships's e-mail I would even honor that because it isnt her fault the previous ownership didn't give me such info. I gave a 1 week deadline for the e-mail proof from the [redacted]s and that timeline came and went. After 1 more week I authorized the collection status because [redacted]) never provided any proof that she even e-mailed a termination notice. [redacted] was given 14 days to provide proof to my company of her claims and she never came through. To this day if she were to show that she sent the request, even to the previous owner, I would gladly take care of her.  I gave my direct e-mail and phone number if [redacted] or [redacted] had any questions or concerns regarding this situation, but this is the first contact I have had regarding their account.

Review: I have had a membership for about a year and a half. They always took out the membership from my account. During the same time my bank changed ownership, I cancelled the membership through phone, e-mail and letter. This is why they did not have my account number anymore. After a month or so of the gym contacting me saying there was no record of my cancelling, ( they had changed ownership during that time too) I told my story and was not bothered for 6 months Then, I get a collection notice. They need me to show them the e-mail I sent months ago. Unfortunately, too much time has passed and I thought this was all taken care of so the sent e-mails were deleted after several months automatically. How funny they waited so long, meanwhile adding more and more to the amount "owed". Great scam they have going where if you decided to find another gym, they take revenge out on your wallet. I refuse to pay hundreds of dollars to a business who changed ownership,makes a mistake in their billing then tries to blame the customer for there own lack of responsibility. I have talked to several others who are unhappy and we are thinking of a lawsuit against them and their "business practices." Sun Oaks is so much better with more equipment and staff.Desired Settlement: Stop calling and sending out letters. I have taken care of this months ago. If there was a problem it should have been taken care of within two months tops! Take a Business ethics course. It may help the business and customers to come back instead of going to Sun Oaks!

Business

Response:

[redacted]) told me that she e-mailed repeatedly her termination request when I spoke to her last. I fully believed Ms. [redacted]) and asked her to provide proof of such e-mails because I have recently taken over the business and if she did try to e-mail I wanted to make sure she was contacting my current team. I called and spoke with [redacted] (with [redacted] in the background on speaker phone I assume because I could here her respond to my requests) and told him that we had no record and if [redacted] were to provide proof that she sent a termination request to the old ownerships's e-mail I would even honor that because it isnt her fault the previous ownership didn't give me such info. I gave a 1 week deadline for the e-mail proof from the [redacted]s and that timeline came and went. After 1 more week I authorized the collection status because [redacted]) never provided any proof that she even e-mailed a termination notice. [redacted] was given 14 days to provide proof to my company of her claims and she never came through. To this day if she were to show that she sent the request, even to the previous owner, I would gladly take care of her. I gave my direct e-mail and phone number if [redacted] or [redacted] had any questions or concerns regarding this situation, but this is the first contact I have had regarding their account.

Consumer

Response:

I am rejecting this response because: The response has incorrect information. I did send out a letter first in November, end of year. This is why no one had my account number to deduct the membership dues. I also sent an e-mail later on in the beginning of the year, then I sent back twice the same letter they sent me with a response. The bill was $150 or so now it is more than doubled and the cost of the dues does not equal the amount. It is blackmail by a business. Since June, they have decided I owe. Never heard anything for 5 months! I will not pay this bill because I do not owe this. They changed ownership and decided to blame it on the customers who left for a better gym. Bad business practices with bad management and owners. They have an unsavory reputation in Anderson. The membership was cancelled last year and I did confirm this several times in January. After that I heard nothing till June saying I owe them past dues.

Consumer

Response:

As I explained in the beginning, this business took too much time to notify me and I believed the problem was solved after several communications. The e-mail was deleted after 6 months automatically. If I would have known they were having a problem during those 6 months, I would have saved all the letters. I felt I did not need them due to their responses, so I cleaned up my computer's files to help it run faster. Also, when my bank had changed names is when they did not have my account number and that was in November. That is proof enough that I had cancelled because I told them they did not get the account number because it was cancelled, that was back in 2014!. Now they have charged much more to the membership than is possible by the months missed. I believe it is there way of "blackmailing" people to pay their fees or face credit issues. Several other customers have had an problem with their business practices. A lawsuit is forming with those members.