Anderson Ford/ Mercury, Inc.

Revdex.comComplaint ID ***I am enclosing a copy of the "card" on this customer's accountThere are several relevant issues which are obvious on the cardWe do not have written contractsWe do have oral contracts with our customersQuarterly service must be completed every
months in order to maintain the reduced rates which we offer to our quarterly customersIn 2015, there were only quarterlies completed, so we made an exception because these folks are long time customers.In 2016, again, there were only quarterlies completedAgain, we made an exception.The quarterly completed on 10/03/was months lateAnother exception on our end! The last quarterly service was completed on 3/13/17, therefore it would be due again inJuneI felt that charging for her June quarterly on 5/24/17(one week early) was not out of tine based on her recent historyHer guarantee would have gone from June to SeptemberPlease also note that this customer has made appointments in the last years and has cancelled times in the same time period.There comes a point where one is not accommodating a customer, but is being manipulated by that customerf believe that we have made every effort to accommodate this customerWe have made numerous exceptions to company policy, and she is still dissatisfiedPerhaps she would be happier with another pest control service.Respectfully,*** ** ***