Anderson Heating & Air Conditioning LLC

Initial Business Response / [redacted] (1000, 5, 2017/06/12) */ Contact Name and Title: [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com First I would like to say that it is our procedure to charge a [redacted] diagnosis feeWe explain this over the phone before going to any customers homeIt is not our procedure that the homeowner get their own part due to warrantyAny part ordered by our company is under warrantyThe customer took it upon himself to order his own partI admit there were some communication issues with the homeownerWe did make contact on 6-6-to set time for repair on 6-7-17, at a cost that we agreed uponAfter arriving at the customers home I found that the homeowner ordered the wrong partI advised the homeowner that he purchased the wrong part and again offered to get the correct partThe customer said that he would talk to the supplier that he got the part fromAt this point (X-XX-XXXX) I have not heard from homeowner Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) My grievance was based on "communication issues" which he admitted but failed to elaborate I had no issues with his fee; unless he is not going to perform the diagnosed work As of today tho6/24/communication is satisfactory Final Business Response / [redacted] (4000, 9, 2017/06/30) */ Company contacted our office indicating has been to the consumer's home last Monday after consumer purchased the correct part and the matter is now resolved Final Consumer Response / [redacted] (2000, 11, 2017/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/06/12) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
First I would like to say that it is our procedure to charge a [redacted] diagnosis fee. We explain this over the phone before going to...

any customers home. It is not our procedure that the homeowner get their own part due to warranty. Any part ordered by our company is under warranty. The customer took it upon himself to order his own part. I admit there were some communication issues with the homeowner. We did make contact on 6-6-17 to set time for repair on 6-7-17, at a cost that we agreed upon. After arriving at the customers home I found that the homeowner ordered the wrong part. I advised the homeowner that he purchased the wrong part and again offered to get the correct part. The customer said that he would talk to the supplier that he got the part from. At this point (X-XX-XXXX) I have not heard from homeowner.
Initial Consumer Rebuttal /* (3000, 7, 2017/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My grievance was based on "communication issues" which he admitted but failed to elaborate.
I had no issues with his fee; unless he is not going to perform the diagnosed work..
As of today tho.. 6/24/17 communication is satisfactory.
Final Business Response /* (4000, 9, 2017/06/30) */
Company contacted our office indicating has been to the consumer's home last Monday after consumer purchased the correct part and the matter is now resolved.
Final Consumer Response /* (2000, 11, 2017/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)