Anderson Heating & Cooling

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No one from the business has ever referred to this as a "non-standard" process Quite the contrary The employees who I have dealt with have been very sympathetic towards my complaint and don't understand why same day service cannot be achieved To my knowledge, no one I have ever spoken to has ever been a part of management One employee did tell me they would advise those at the plant to send whatever part of my order was completed and that instruction has not always been followed either This is why the response from the business is unacceptable to me This was never an issue prior to the new owner taking over the business [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

A check was mailed to Mr*** on 1/4/for the amount he requestedSincerely, *** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No one from the business has ever referred to this as a "non-standard" process.   Quite the contrary.  The employees who I have dealt with have been very sympathetic towards my complaint and don't understand why same day service cannot be achieved.  To my knowledge, no one I have ever spoken to has ever been a part of management.  One employee did tell me they would advise those at the plant to send whatever part of my order was completed and that instruction has not always been followed either.  This is why the response from the business is unacceptable to me.  This was never an issue prior to the new owner taking over the business.    [redacted]

Individual is a long time valued customer. The problem is that he is asking for a non-standard service and expecting same day service. This happens with many things, comforters and other household items, hats, restoration, heavy soil, and bulk items to name a few. Several Customer service...

representatives and the former manager have tried to explain this to the customer. Customer is requiring wet pressing of pants. For this to happen the pants have to go through a lengthy process culminating in the pants being place on a press in sections until dry. Certainly we don’t mind doing this process as the customer likes. However, it ties up machinery and personnel that could be handling dozens of standard service items. Simply put, there is not always enough time before transportation has to leave to get this done. The only resolution to make this happen is to purchase and install additional machinery (multi-thousand dollars) that is not feasible.  We have tried to explain that we cannot guarantee same day service on these non-standard items. We do however usually get them back the same day or at least a portion of them. We just can’t always do it as work flow may not allow. As much as we would like to say that it always will. It’s sometimes not physically possible without putting many other standard service customers at risk. Standard service is a viable option and is a nice product. We would certainly recommend that. Allowing 2nd day service on non-standard requests would also resolve this. We want to continue to provide service for this customer and will do an order at no cost as a token of this sentiment.  Unfortunately, at this time we cannot promise same day service on these non-standard requests.