Anderson Propane Service

Hi Mr***, I am looking into this issue and will get back to you on Tuesday, December 27th I am deeply sorry for the trouble you have experienced with our company I assure you that we take your satisfaction with our services very seriously and we will find resolution right away Thank you for your patience Merry Christmas, Mark A [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] ***

Dear Ms [redacted] ,We have received notification from the Better BusinessBureau concerning your account.First and foremost, we apologize for any inconvenience inthis matter At the time of your February,21, 2015, phone call concerning this complaint, your account held anoutstanding, past due balance of $and was consequently set to an “On Hold”status In addition, your tank is set toa “Will Call” status, which indicates that the deliveries are initiated by yourrequests as opposed to an “Automatic” status in which we initiate deliveriesbased on your past usage and the weather conditions Our standard Will Call Policy requires business days’notice for Will Call requests; however, due to the cold temperatures weattempted to make a delivery to your tank the same day but the driver wasunable to due to snow and icy conditionsWe do not question our drivers’ decisions concerning safety as they haveautonomy It is also our policy tocharge a $Emergency Fee for Will Call requests that need immediateresolution Both our Customer Service Representativeand Vice President of Operations made sure you understood you would be assessedthis fee and therefore, we delivered temporary tanks to ensure you had heat.On February 23, 2015, we picked up the temporary tanks and reconnectedyour lines to the main tank In error,we charged you $for this serviceThis charge has since been reversedIn addition, we have credited your account for gallons of propaneremaining in the temporary tanks at your total home heat rate of $pergallon This resulted in a credit of$to your account Consideringthese corrections, you were charged an Emergency Fee of $and for gallonsof propane at a rate of $per gallonIn total, the emergent service cost $169.19.Safety of our customers and our employees is of utmostimportance to us and we feel that we responded to your request in a safe andcooperative manner Please accept ourapology for the erroneous charge for the February 23rd service andthank you for your understanding Sincerely, [redacted] PresidentAnderson Propane Service, Inc