Anderson Property Management Co. Inc.

Please be advised that after further review I have decided to refund the balance of the deposit in the amount of $440.00 to [redacted]. The check will be mailed out Thursday June 4, 2015Should you have more questions, please let me know.  Sincerely, [redacted]

The issue has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I submitted my rental application and fee on the afternoon of Friday, Sept, 2.  The office was closed for the weekend and also on Monday, Sept 5.  The property was rented to someone else on Tuesday, Sept 6.  The property I was applying for was rented before my application was submitted."Mrs. [redacted]'s landlord would not give her a reference until she posted a 30 day notice to vacate." - I didn't and haven't given my current landlord a 30 day notice to vacate but APM was able to get the reference they needed."It is unfortunate that Mrs. [redacted]'s current landlord would not release this information when we originally requested it as most of her other requirements were met. We did not ask for anything out of the ordinary from her landlord only that they give us a written response as to her tenancy, any damages or disturbances and payment history.  We had no previous information from here landlord to indicate anything about her status such as any verbal comments made over the phone." - The regular manager for my current property was on vacation when APM called, they were given my tenancy and payment history by the person filling in and were told the regular manager would be back and would be able to access my history and sign their required paperwork the following week.  The apartment manager spoke to APM at least 2 times that week to assure them I was a current tenant and did not have any late payments the only thing she couldn't do is sign a piece of paper.  "Staff was informed to notify Mrs. [redacted] of the status." - The only time I was ever contacted was the afternoon of Wednesday, Sept. 14 to offer me a different property that was in a worse neighborhood and further away from my children's school.
Yes, I was mad and yes, I was sarcastic. I was told my current landlord could not give a reference because I had not posted a 30 day notice to vacate yet they were able to get the references from my landlord and I didn't give the 30 day notice to vacate.  They received the information they needed from my current landlord verbally but didn't get a piece of paper signed.  No one from APM EVER contacted me regarding anything...not to let me know the property was rented, not to know my application was on hold, not to let me know my application was approved, nothintg.  In 2 weeks I called their office several times to inquire about my application and was never told the property was rented.  They may do a wonderful job most of the time but this time they definitely dropped the ball...my application and the property I was applying for was not handled in a professional manner and I meant nothing to them as a potential renter or customer or referral.
Regards,
[redacted]