Anderson Tool & Die Company

Attached is Anderson MFG’s response to the 2nd message from the customer under Claim # [redacted] Please note we have sent the customer an authorized return along with a return shipping label to be able to return product in question for a full refund Once the product is received at our facility, we will be able to process that refund for the customerWe hope that this action will be to the customer’s satisfaction and that Claim # [redacted] will be settled Please let us know if any further information is neededThank you very much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am happy with the businesses response assuming it is followed through Regards, [redacted]

Good eveningWanted to let you know we have been working on this and should be resolved shortly.I have attached the email thread we have had with the customer.Soon as this has been completed we will send you the final email and tracking for this case.This has caused some issues just for shipping to... another country.Thank youMichael J [redacted] Inside Sales1743 Anderson Blvd.Hebron KY 41048 [redacted]

We received a letter 6/2/stating a customer filed a claim with you about an issue with one of our products ID# [redacted] I have attached any and all documentation pertaining to this particular order and from our end of the situation, the facts are as follows: Customer placed an order through our website 4/23/ Order# 142377.Customer received order via UPS Ground tracking# 1Z50536Xon 4/28/17.Customer contacted Customer Support via phone and stated barrel received on order was having chambering issues.PCS# 1701818R created for the return of the barrel mentioned above and to send out replacement to customer.Replacement barrel shipped on UPS Ground tracking# 1Z50536Xon 5/19/17.Received letter from Revdex.com stating customer filed claim# [redacted] While researching customer’s complaint, only other contact found was on 6/4/e mail The only other form of contact we have on file for this customer is an e mail sent on 6/4/17, well after the claim filed with Revdex.com We do not show a call log nor any other e mails to date We have no problem issuing refunds to customer(s) if they contact our facility in a timely manner I do not show that Mr [redacted] had tried to contact us about having the same issue even after receiving the replacement barrel sent out If customer would like a refund on the barrel he is having issues with, we would have had him return the product using the same PCS# issued to him previously for a refund Since the customer did not contact Anderson Manufacturing (to our knowledge), we did not receive the product back that he is having issues with, therefore, he was not able to get a refund issuedThank you, Ashley R***AdminAssistant - SalesAnderson BlvdHebron, KY

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

All issues have been take care of. I have attached the order, USPS tracking showing parts have been delivered and Emails stating issue has been fixed. Thanks
*** ***Product Coordinator*** *** ***
*** ** ***
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want them to send out an RMA and return shipping label When they receive the second defective barrel I will expect a full refund I have contacted them by emails more frequently then they stated Some of emails were sent to Andy, or James B*** I can prove and send copies if needed
Regards,
*** ***

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We received a letter 6/2/17 stating a customer filed a claim with you about an issue with one of our products.  ID# [redacted] I have attached any and all documentation pertaining to this particular order and from our end of the situation, the facts are as follows: Customer...

placed an order through our website 4/23/17.  Order# 142377.Customer received order via UPS Ground tracking# 1Z50536X0397126482 on 4/28/17.Customer contacted Customer Support via phone and stated barrel received on order was having chambering issues.PCS# 1701818R created for the return of the barrel mentioned above and to send out replacement to customer.Replacement barrel shipped on UPS Ground tracking# 1Z50536X0367851361 on 5/19/17.Received letter from Revdex.com stating customer filed claim# [redacted]While researching customer’s complaint, only other contact found was on 6/4/17 e mail.  The only other form of contact we have on file for this customer is an e mail sent on 6/4/17, well after the claim filed with Revdex.com.  We do not show a call log nor any other e mails to date.  We have no problem issuing refunds to customer(s) if they contact our facility in a timely manner.  I do not show that Mr. [redacted] had tried to contact us about having the same issue even after receiving the replacement barrel sent out.  If customer would like a refund on the barrel he is having issues with, we would have had him return the product using the same PCS# issued to him previously for a refund.  Since the customer did not contact Anderson Manufacturing (to our knowledge), we did not receive the product back that he is having issues with, therefore, he was not able to get a refund issued. Thank you, Ashley R[redacted]Admin. Assistant - Sales1743 Anderson BlvdHebron, KY 41048

Attached is Anderson MFG’s response to the 2nd message from the customer under Claim # [redacted]  Please note we have sent the customer an authorized return along with a return shipping label to be able to return product in question for a full refund.  Once the product is received at our facility, we will be able to process that refund for the customer. We hope that this action will be to the customer’s satisfaction and that Claim # [redacted] will be settled.  Please let us know if any further information is needed. Thank you very much.

Good eveningWanted to let you know we have been working on this and should be resolved shortly.I have attached the email thread we have had with the customer.Soon as this has been completed we will send you the final email and tracking for this case.This has caused some issues just for shipping to...

another country.Thank youMichael J[redacted]Inside Sales1743 Anderson Blvd.Hebron KY 41048[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am happy with the businesses response assuming it is followed through.
Regards,
[redacted]