Anderson Water Systems

nice technicians very professional Install looks great

Anderson Water took care of fixing my Rainsoft system malfunction very well Sam S.was very accommodating, took care of business skillfully each time he was here and cleaned up well after finishing

Revdex.com spoke to [redacted] at business and the following response and clarification was relayed: The consumer was long overdue for their annual checkup, from January until when they called in June We had sent many notices priorThe consumer states issues in March but never reported them and in June there was no mention of any issues as we were called and performed an annual checkupFrom September of when we were called and until June there were no reported issues by the consumerWe have provided the consumer with the possible suggestions, recommended procedure per the manufacturerA service appointment needs to be made for a diagnosis to be made, this is a chargeable service

Ainsley B [redacted] at Anderson Water & Power is excellentHe did a great job, was very friendly, arrived on time and explained everything very clearly

Both Sam and Nate were polite, courteous personnel They both were professional, conscientious workers If I ever need help from Anderson, I would be very pleased to have both or either one of them back They both were knowledgeable of the equipment that they work on They both treat you and your equipment like it is owned by a member of their family As I have had Sam work on our equipment before it was a pleasure to have him return Most enjoyable

Mike Rcame to install an Iron and Hydrogen Sulfate filter (Sulfron) with peroxide in my home I felt that he did a very professional job with the installation and answered all of my questions He went over operation of the equipment and I felt comfortable with the use of the equipment he installed I think the [redacted] equipment he installed is of very high quality and I expect to have continued support from this business throughout the life of the product

Service is terrible To get your water systems repaired takes forever and the representatives in the office are rude Called on December 8, for repair, water was hard, water softener not working They couldn't schedule me for repair until December 17thNine days away Then several days later they called back to say they could not make that date, it would now be December 22ndThat's days from original callOffice ladies rude and uncaring! Asked to speak with the owner or manager, No return phone call They were rude when I called them back again asking! They showed up on the 22nd and did not have the correct parts to fix it The repairman said we will be her "hopefully" Monday since you have waited so long already They called Monday and couldn't schedule the repair until January 2, 2015! On the 2nd of January no one showed up!! Called and the rude office people said he should be there or showing up any minute Still no one came!! Finally the repairman called and said we can't make it today we have run into problems with a new installSo now we are waiting for another date!! Obviously new installs are more important and make more money for them than repairs Repairman said again "hopefully" we will be to your place on Monday the 5th So almost one month and still hard water!!! Terrible customer service!! If you want a working system don't buy from Anderson!

Many thanks to Nathan K Great technician and thanks for the explanation of how the systems work!

Excellent customer service, Nate Kdid the installation and was super friendly, efficient, professional and informativeHighly recommend

Nathan Kwas courteous and professional, he answered all my questions in depth Nathan took the time to explain the system and didn't leave until he was certain that I understoodIn my opinion Nathan went above and beyond what is typically expected of a service contractor, and being in the military traveling around the states and abroad for the last years I have all types of customer service experiences, from good and badI would rate Anderson Water Systems, Inca out of 10! Thank you for the great experienceIt is this type of quality customer service that will keep me a loyal customerRespectively, [redacted] *

The generator installed in January of at the [redacted] 's residence is no longer under warranty The annual maintenance is chargeable, as is service on the generator In order to find out what is wrong with the generator, we will need to perform a service call, as service can not be diagnosed over the telephone If Mr [redacted] would like to schedule a service call, he may contact our company at ###-###-#### Sincerely, [redacted] Anderson Water Systems, Inc

I Needed multiple inspections due to mortgage issuesThe inspector was extremely fast and understanding

We have spoken to Mrs [redacted] and the issue has been resolvedThank you for your time Sincerely, [redacted] Anderson Water Systems, Inc

We were having issues with our year old [redacted] whole house water conditioning unit and it was discovered that our mobile home park was dumping in so much chlorine that the valves/gaskets/O-rings/ and whatever else is in there and the resin beads had been eaten away & fouled from it, so we purchased a [redacted] carbon filter tank to clean the incoming water of the chlorine; had the resin beads replaced & all the eaten/foul parts replaced as wellThought all was good to go when a leak was foundHad that repaired and then found that the brine/salt tank wasn't draining and there was a second leak in a different place Tyler was the service tech that came Wednesday the 4th of May and let me tell you, I think he can just about 'walk on water' because he's THAT good.!! He exudes confidence & knowledge the minute you meet him and you just know that he's already run at least possibilities that can cause the problems through his memory banks before he ever reaches your house Tyler also knows the ins and outs of the older systems, plus he's very very particular about his work and he went directly to the sources of the problems we were havingRegenerated the system manually that night and not a leak was found and the salt tank drained as it shouldBless you, Tyler Tyler was so very patient with me when I asked him some questions and that man deserves all the praise and Thank You's he gets, plus a bright shiny halo & gold starsWe trust we won't need anymore service calls for a long time, thanks to Tyler's work, but if we should, we definitely want him to address the issues Thanks so very much, Tyler

Revdex.com spoke to business and the following was relayed: The customer is scheduled for 7/22, which is a rescheduled date, for the unit to be rebedded

We have been in contact with Mrs [redacted] and her son, [redacted] and are working with them to help her understand any confusion over the functionality of the generator Technicians from our company are scheduled to go to the home while her caretakers are there to show her how the generator works and test it for her on three different occasions Mr [redacted] stated that once his mother has knowledge that the generator is functioning, she will contact the Revdex.com and let the Revdex.com know that the issue is resolved Please contact our office with any questions at ###-###-####

Your employee, Nathan K., was very good about his business Nathan was very informative He explained everything he was doing and how to take care of the equipment after he left Everything was tidied up before he left and there was no need for me to clean up behind him Nathan has a very cheerful demeaner about him and it was a pleasure to have him here

Mike and Brian are the best

I have been a customer of Anderson Water Systems for yearsI just had a new system installed to replaced my old systemThe installer, Mike R could not have been betterHe was efficient, made sure he cleaned up, and gave clear and precise instructions regarding the new systemIn fact he went over them twiceI would highly recommend this company

We were provided with service maintenance on our home generatorI was impressed with the thoroughness of the inspection and the friendliness of the technician!! KUDOS to Anderson[redacted]