Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Nowhere on the company's website does it say that there is an option to even purchase an "auto-renew" package In the receipt that I have and the contract that I have in my possession, there is no mention of auto-renewalIt was my understanding from THE WEBSITE, RECEIPT and CONTRACT with EXPIRATION DATES that what I purchased was a one-time class package I find this practice of auto-renewing and expecting the customer to six months later, have to check up on the business to cancel, is misleading and fraudulent I think this is a deceptive business practice and I think they should be forced to call attention to their policy on their website.IF AUTO-RENEWING ALL PURCHASES IS THEIR PRACTICE, IT SHOULD BE MADE CLEAR ON THE RECEIPT, ON THE WEBSITE, IN EVERY CONTRACT SIGNED As they instead choose to hide it, putting the impetus on the customer to call and cancel, I believe the Revdex.com should make force them to make this change In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi ***, Again, it is unfortunate that you had a negative experienceAs mentioned in our email to you we have a clear and simple policy at AMAA, and that policy would have easily not
billed you, placed you on hold and credited you your money back sooner IF you simply checked your bank statements earlier and contacted usFor the record a full refund was made to your account the second we found out about thisWe wish you would have checked your credit card statements a bit sooner, it seems it took you four months to realize that you were being automatically billed? We also wish you would have called us, emailed us, come by- somethingWe are honorable people and love our students and do everything possible to accommodate them, that is why we've been in business for two decadesOur policy clearly states that we can easily cancel your auto renew pack anytime, or put it on hold - you just need to ask us to do soNo staff here were ever contactedYour first and only attempt to contact us was a *** review? Why not just give us a call, that would have saved all of us some time and energy :) In addition, there are three different membership options for Kettlebell Kickboxing classes including; just a one time pack, a monthly and an auto renew packPerhaps you mistook the two but you willingly signed up for the auto renew packYou have to literally sign an agreement when you want an auto renew ten pack, while the regular pack does not require any agreements, you just buy as you goTo our surprise the first we heard of this issue was on ***Again- If you had just called us and explained that you didn't realized you signed up for auto renew you would have gotten a refund the same dayWe have been serving our NYC community for two decades, we have countless martial arts and fitness students, we value all of them and we do not need to bill anyone that is injured or not training - we just need to be notifiedIf you still have questions- please just call us (it's that simple) ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Nowhere on the company's website does it say that there is an option to even purchase an "auto-renew" package In the receipt that I have and the contract that I have in my possession, there is no mention of auto-renewalIt was my understanding from THE WEBSITE, RECEIPT and CONTRACT with EXPIRATION DATES that what I purchased was a one-time class package I find this practice of auto-renewing and expecting the customer to six months later, have to check up on the business to cancel, is misleading and fraudulent I think this is a deceptive business practice and I think they should be forced to call attention to their policy on their website.IF AUTO-RENEWING ALL PURCHASES IS THEIR PRACTICE, IT SHOULD BE MADE CLEAR ON THE RECEIPT, ON THE WEBSITE, IN EVERY CONTRACT SIGNED As they instead choose to hide it, putting the impetus on the customer to call and cancel, I believe the Revdex.com should make force them to make this change.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Nowhere on the company's website does it say that there is an option to even purchase an "auto-renew" package In the receipt that I have and the contract that I have in my possession, there is no mention of auto-renewalIt was my understanding from THE WEBSITE, RECEIPT and CONTRACT with EXPIRATION DATES that what I purchased was a one-time class package I find this practice of auto-renewing and expecting the customer to six months later, have to check up on the business to cancel, is misleading and fraudulent I think this is a deceptive business practice and I think they should be forced to call attention to their policy on their website.IF AUTO-RENEWING ALL PURCHASES IS THEIR PRACTICE, IT SHOULD BE MADE CLEAR ON THE RECEIPT, ON THE WEBSITE, IN EVERY CONTRACT SIGNED As they instead choose to hide it, putting the impetus on the customer to call and cancel, I believe the Revdex.com should make force them to make this change In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi ***, Again, it is unfortunate that you had a negative experienceAs mentioned in our email to you we have a clear and simple policy at AMAA, and that policy would have easily not
billed you, placed you on hold and credited you your money back sooner IF you simply checked your bank statements earlier and contacted usFor the record a full refund was made to your account the second we found out about thisWe wish you would have checked your credit card statements a bit sooner, it seems it took you four months to realize that you were being automatically billed? We also wish you would have called us, emailed us, come by- somethingWe are honorable people and love our students and do everything possible to accommodate them, that is why we've been in business for two decadesOur policy clearly states that we can easily cancel your auto renew pack anytime, or put it on hold - you just need to ask us to do soNo staff here were ever contactedYour first and only attempt to contact us was a *** review? Why not just give us a call, that would have saved all of us some time and energy :) In addition, there are three different membership options for Kettlebell Kickboxing classes including; just a one time pack, a monthly and an auto renew packPerhaps you mistook the two but you willingly signed up for the auto renew packYou have to literally sign an agreement when you want an auto renew ten pack, while the regular pack does not require any agreements, you just buy as you goTo our surprise the first we heard of this issue was on ***Again- If you had just called us and explained that you didn't realized you signed up for auto renew you would have gotten a refund the same dayWe have been serving our NYC community for two decades, we have countless martial arts and fitness students, we value all of them and we do not need to bill anyone that is injured or not training - we just need to be notifiedIf you still have questions- please just call us (it's that simple) ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Nowhere on the company's website does it say that there is an option to even purchase an "auto-renew" package In the receipt that I have and the contract that I have in my possession, there is no mention of auto-renewalIt was my understanding from THE WEBSITE, RECEIPT and CONTRACT with EXPIRATION DATES that what I purchased was a one-time class package I find this practice of auto-renewing and expecting the customer to six months later, have to check up on the business to cancel, is misleading and fraudulent I think this is a deceptive business practice and I think they should be forced to call attention to their policy on their website.IF AUTO-RENEWING ALL PURCHASES IS THEIR PRACTICE, IT SHOULD BE MADE CLEAR ON THE RECEIPT, ON THE WEBSITE, IN EVERY CONTRACT SIGNED As they instead choose to hide it, putting the impetus on the customer to call and cancel, I believe the Revdex.com should make force them to make this change.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***