Anderson's Heating, A/C & Plumbing Reviews (1)
June 22, 2012
[redacted] & [redacted]
Revdex.com 152 S. Jefferson, Suite 200 Spokane, Washington 99201 Phone: ###-###-#### Fax: ###-###-####
Re: Anderson's Heating, A/C, and Plumbing
2430 Dixon Missoula, Mt. 59801 Phone: ###-###-####
We are writing to file a complaint regarding service performed on our central air conditioning unit by Anderson's Heating, A/C, and Plumbing.
On July 7, 2011, our central air conditioning unit was not working properly and we called Anderson's Heating, A/C, and Plumbing to repair it. The cooling coil is connected to the Lennox Pulse furnace for the fan to circulate the cool air. The repairman reported that the heat exchanger in the furnace needed to be replaced, as it is what caused the cooling coil to develop leaks.
As we are the original owners and this was a privately owned residential installation, we had a "Lifetime Warranty" on the heat exchanger of our Lennox Pulse furnace. [redacted] Anderson (owner of Anderson's Heating) came out and gave us a price on a new furnace, as he said Lennox didn't make this heat exchanger and furnace anymore, and they didn't make a furnace for a manufactured home anymore either. Instead, he gave us a price on a Nordyne Intertherm furnace and cooling coil plus installation. He said that Lennox would reimburse him on our Lifetime Warranty and he would return it to us. But he had to send the heat exchanger back to Lennox before they would send a reimbursement.
[redacted] Anderson gave us a price of $4852.00 for everything. If we paid in full right then, he would discount 2% of the cost. So we paid him in full, $4752.00, at that time.
On August 2, 2011, the furnace was finally installed as per the agreement. I called [redacted] Anderson frequently about the rebate for the Lennox heat exchanger. He kept telling me that he would contact Lennox Company and he would have an answer for me.
It then became Dec. 2011, and I called him again and again. The last time I called was about Dec. 12, 2011 and he told me that he would definitely have an answer for me by the following Friday. He never called back. We went to the office and asked for an itemized statement, with no results.
On January 1, 2012, we went to Arizona for four months, X called Anderson's May 5, 2012, to ask [redacted] Anderson about this heat exchanger refund. He wasn't in the office, but his secretary left him a message. Again I called repeatedly in May, he was never in and the secretary always said she would leave him a message. He has never called.
When I finally called the Lennox Company I was informed that the warranty claim had to be filed within 45 days of installation of the new furnace and that Anderson's had voided the lifetime warranty when they removed the furnace and did not go to with an affiliated Lennox Company for a new furnace. I was also told that Lennox does make a furnace to replace our Lennox Pulse and it is EL 195 E. The cost of this EL 195 E furnace is $675.00. I asked the Lennox Co. if they would send me a copy of this information and they said they could only give it to a dealer. Anderson's, being a Lennox dealer, knew this.
We believe that Anderson's Heating, A/C, and Plumbing has provided very poor service by repeatedly failing to contact us regarding this matter, failure to provide the requested itemized invoice, and by voiding our Lifetime Warranty of our Lennox Pulse furnace by not following the Company's warranty guidelines. We therefore are requesting a refund of the full replacement cost of $4752.00.
Copy of Lennox Pulse Lifetime Warranty
Copy of proof of purchase of Lennox Pulse furnace
Copy of Anderson's Heating, A/C, and Plumbing Proposal indicating "Paid in Full".