Anderson's Martial Arts

Hi [redacted], Again, it is unfortunate that you had a negative experience. As mentioned in our email to you we have a clear and simple policy at AMAA, and that policy would have easily not...

billed you, placed you on hold and credited you your money back sooner IF you simply checked your bank statements earlier and contacted us. For the record a full refund was made to your account the second we found out about this. We wish you would have checked your credit card statements a bit sooner, it seems it took you four months to realize that you were being automatically billed? We also wish you would have called us, emailed us, come by- something. We are honorable people and love our students and do everything possible to accommodate them, that is why we've been in business for two decades. Our policy clearly states that we can easily cancel your auto renew 10 pack anytime, or put it on hold - you just need to ask us to do so. No staff here were ever contacted. Your first and only attempt to contact us was a [redacted] review? Why not just give us a call, that would have saved all of us some time and energy :) In addition, there are three different membership options for Kettlebell Kickboxing classes including; just a one time 10 pack, a monthly and an auto renew 10 pack. Perhaps you mistook the two but you willingly signed up for the auto renew 10 pack. You have to literally sign an agreement when you want an auto renew ten pack, while the regular 10 pack does not require any agreements, you just buy as you go. To our surprise the first we heard of this issue was on [redacted]. Again- If you had just called us and explained that you didn't realized you signed up for auto renew you would have gotten a refund the same day. We have been serving our NYC community for two decades, we have countless martial arts and fitness students, we value all of them and we do not need to bill anyone that is injured or not training - we just need to be notified. If you still have questions- please just call us (it's that simple) [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Nowhere on the company's website does it say that there is an option to even purchase an "auto-renew" package.  In the receipt that I have and the contract that I have in my possession, there is no mention of auto-renewal. It was my understanding from THE WEBSITE, RECEIPT and CONTRACT with EXPIRATION DATES that what I purchased was a one-time 10 class package.  I find this practice of auto-renewing and expecting the customer to six months later, have to check up on the business to cancel, is misleading and fraudulent.  I think this is a deceptive business practice and I think they should be forced to call attention to their policy on their website.IF AUTO-RENEWING ALL PURCHASES IS THEIR PRACTICE, IT SHOULD BE MADE CLEAR ON THE RECEIPT, ON THE WEBSITE, IN EVERY CONTRACT SIGNED.  As they instead choose to hide it, putting the impetus on the customer to call and cancel, I believe the Revdex.com should make force them to make this change. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I preordered Kettlebell Kickboxing DVD's in August 2013 using [redacted] as a payment method, I received DVD's and sent them back within required time for a full refund of $89.70, fulfillment center received dvds but says they can't process my refund through [redacted]. E-mails to [redacted] are unanswered and I've filed a [redacted] dispute 3 days ago. I also posted on their facebook page and another person posted a similar complaint.Desired Settlement: Just give me my $89.70 back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] resolved the dispute and refunded my money.

Sincerely,

Review: I signed up for a 10-pack of Kettlebell Kickboxing classes at Anderson's Martial Arts Studio. It was made clear on the website ([redacted]) on the receipt I received from the studio and the contract that I received online from the studio when I signed up that after six months, these 10 classes would expire.What was never made clear in any of the paper work I had received, and what is a deceptive business practice, is that unless you call the studio and cancel, after six months, they AUTOMATICALLY SIGN YOU UP FOR ANOTHER 10 PACK OF CLASSES. My husband is a lawyer and pointed out that this is not a legal practice, as the expiration date included on the website, in my receipt, and in the contract I have in-hand establishes that our agreement was for a set time period, and once it expired, our agreement was complete, with no further action necessary on my part. The [redacted] claims that hidden in the two-page contract I signed when I paid for the original 10 classes - which I was never given a copy of, was not included in my online MindBody class calendar or my receipt - was a clause that said the studio would auto-renew an additional 10-pack of classes once the original expired, in perpetuity, until I called to cancel this agreement. This is a highly deceptive business practice, and I am sorry that a small business [redacted] needs to resort to this to fraud to stay afloat, but it needs to stop.Desired Settlement: I have not visited Anderson's since July 2013, yet they have charged my credit card four times, most recently for $190 in January 2015. This seems like a highly illegal process, and they should be stopped.

Business

Response:

Hi [redacted], Again, it is unfortunate that you had a negative experience. As mentioned in our email to you we have a clear and simple policy at AMAA, and that policy would have easily not billed you, placed you on hold and credited you your money back sooner IF you simply checked your bank statements earlier and contacted us. For the record a full refund was made to your account the second we found out about this. We wish you would have checked your credit card statements a bit sooner, it seems it took you four months to realize that you were being automatically billed? We also wish you would have called us, emailed us, come by- something. We are honorable people and love our students and do everything possible to accommodate them, that is why we've been in business for two decades. Our policy clearly states that we can easily cancel your auto renew 10 pack anytime, or put it on hold - you just need to ask us to do so. No staff here were ever contacted. Your first and only attempt to contact us was a [redacted] review? Why not just give us a call, that would have saved all of us some time and energy :) In addition, there are three different membership options for Kettlebell Kickboxing classes including; just a one time 10 pack, a monthly and an auto renew 10 pack. Perhaps you mistook the two but you willingly signed up for the auto renew 10 pack. You have to literally sign an agreement when you want an auto renew ten pack, while the regular 10 pack does not require any agreements, you just buy as you go. To our surprise the first we heard of this issue was on [redacted]. Again- If you had just called us and explained that you didn't realized you signed up for auto renew you would have gotten a refund the same day. We have been serving our NYC community for two decades, we have countless martial arts and fitness students, we value all of them and we do not need to bill anyone that is injured or not training - we just need to be notified. If you still have questions- please just call us (it's that simple) [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Nowhere on the company's website does it say that there is an option to even purchase an "auto-renew" package. In the receipt that I have and the contract that I have in my possession, there is no mention of auto-renewal. It was my understanding from THE WEBSITE, RECEIPT and CONTRACT with EXPIRATION DATES that what I purchased was a one-time 10 class package. I find this practice of auto-renewing and expecting the customer to six months later, have to check up on the business to cancel, is misleading and fraudulent. I think this is a deceptive business practice and I think they should be forced to call attention to their policy on their website.IF AUTO-RENEWING ALL PURCHASES IS THEIR PRACTICE, IT SHOULD BE MADE CLEAR ON THE RECEIPT, ON THE WEBSITE, IN EVERY CONTRACT SIGNED. As they instead choose to hide it, putting the impetus on the customer to call and cancel, I believe the Revdex.com should make force them to make this change.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The end of May my son was sent an advertisement for Anderson's Martial Arts program. The program was to work with the Owner of the program. The cost was for $2500.00 for a year of service, one hour a week on Saturdays. My son communicated with the owners wife by e-mail every day for approximately 4 or 5 days because the money was due immediately. I was involved with all the communications because my son did not have a credit card and asked me to put mine forward as the owner and his wife wanted the money immediately to secure the spots because there were only limited spots available. They wanted 1000.00 right away, and the 1500.00 before the start of the program June 1st. All this was happening within a week and a half. My son corresponded by e-mail (as I was present for them all and we have them for evidence) to make sure it was for beginners as he had no prior experience. I had called and spoke to the wife who also told me there would be limited people (10 in the class) and it was for beginners, she stated all levels, beginners as well. My son asked if there was a contract. The wife said not to worry just to send the payment to secure the spot. I made the payments and my son took the first class the first week in June 1st. After attending the "FIRST" class, he realized the class was not really for beginners. He felt most people there had prior training. There were 15 people in the class when he was told there would be 10, and he was given homework that made no sense to him as he never took martial arts before and this homework consisted of alphabet letters such as A-G-H-B. He came home and said he wasn't happy with the class. I wrote to the owner and his wife asking for a refund of my money. I told them we apologized, and would be more then willing to pay for the class, but the class was too advanced for my son. He needed something that was truly for beginners. Of course we didn't hear back for days. Up until the time we asked for a refund we heard daily (we have evidence). After that no communication. When I threatened to pursue it in court the wife finally got back to me. She said she was very busy running a professional business and didn't have time to write everyday. She told me if my son was quitting, she would only give me back 1500.00. She said there was no refund on the $1000.00. I told her I was not comfortable with her keeping a 1000.00 for a one hour class, and she had no contract stating that. She did not tell me or my son any such information before putting the money down. I told her she just couldn't keep the money because she felt like it and she said that was her policy. I asked if she had it in writing. She said she told my son that and I reminded her she had never spoken to my son on the phone, that I had been the one who communicated with her and I had phone records to prove it. I told her all phone communications and e-mail communications came through me. She then said she would speak to her husband. She also told me she didn't have a contract, but "everyone" knows that when you join a gym or a program there is no refunds on deposits. I told her she shouldn't assume that people know that. The next day she sent me an e-mail saying she and her husband decided they would keep $500.00 to teach my son a lesson he shouldn't quit things and should stick them out. I told her she and her husband know nothing about my son and are not in the position to teach my son any lessons, that I will pursue this matter further and we will let professionals decide if them keeping my $500.00 without a contract, or without telling us there was a no refund policy is legal. Any help you can give me with this matter will be appreciated.Desired Settlement: I would like my money refunded. I would also like them to clearly state for future clients their written policies so no one else has to go through this.