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Anderson's Premium Plumbing Reviews (1)

Review: I called Anderson's to go to a rental house I manage for my son, who lives in Switzerland. I asked them to locate a leak the tenant said existed in the hot water line. The charge was $135. The man who went to the house, Gary, determined that the leak was in the master bathroom shower wall (he said). He did not open the wall to verify that. I hired a handyman to fix the leak and do the repairs that would be needed--- replacing wall board, tile, and grout in that wall. When the handyman opened that wall, indicated by Gary from Anderson's, there was no leak there and all wood inside the wall was dry--- there was never a leak there. The handyman had to find the leak, which turned out to be in the other bathroom, under the toilet, in the slab. When I first spoke to [redacted]ricia at Anderson's, she indicated that they would refund the $135. Then Gary got involved and started bringing up all kinds of issues (the handyman is not licensed; I am not licensed; etc), all to distract from the fact that he provided the wrong information, which caused us to replace wall board, tile, and grout where there was no leak. This was extra time, effort and materials for nothing! Anderson's owes us a refund.

Business

Response:

Please find attached our letter addressing this complaint.

Sincerely,

[redacted]ricia J. Anderson, Owner

Anderson's Premium Plumbing

858/566-8248

January 23, 2014

Revdex.com of San Diego

4747 Viewridge Ave. Suite 200

San Diego, CA 92123

Reference Number: [redacted]

Dear Revdex.com,

8685 Octans Street

San Diego, CA 92126

858-566-8248

Ms. [redacted] called our office on January 2, 2014 speaking with [redacted]ricia J. Anderson. Ms. [redacted]

talked to [redacted]ricia about her rental property. Her plumber said she had a slab leak but he did not

have leak detection equipment and asked if we could do a leak detection. Please note that I never

met professionally or personally with Ms. [redacted] at any point; prior, during, or at the completion

of my assessment for the issue at [redacted], and she is

claiming that information provided to her was incorrect. She requested that I send my findings

to her via e-mail which was done January 2, 2014.

Ms [redacted] called us back on January 6, 2014 to demand a refund, because according to her

plumber, the leak was not at the exact point my equipment indicated it was. As is our company

policy, [redacted]ricia told Ms. [redacted] that we need to see it and her response was * 1) "To bad, the tile

is going up." She went on to say that the leak was in the slab, *2) under the toilet.

Since we were not notified of a problem until the repair was completed and restoration was

beyond a point of visual inspection, we requested an invoice from her plumber with a detailed

description of his findings and repair. Upon receipt of such invoice, we would make our decision

regarding a refund, she at no point agreed to a refund based solely on the customer's

alegation. NOTE: An invoice was sent by Ms. [redacted], not her plumber and could have been

written by anyone. There was no mention of a second leak detection being completed before

making the repair. After reviewing the invoice, I was unable to determine contactor number,

business address, what was completed, and other omissions. It came to light that her so-called

plumber is nothing more than a handyman, who lacks the credentials and expertise to undertake

this sort or repair and most certainly could have caused damage to pipes in attempting to do so.

*3) The total invoice was $700.00, from "[redacted]", as hand written therein. We were

unable to verify that this business exists; No listing at CSLB, no fictitious business listing in San

Diego County, no Revdex.com listing, and there was not adequate information provided to make an

inquiry at the San Diego City Treasurer. We have requested information concerning "[redacted]

[redacted]" from Ms. [redacted] and to date, nothing new has been submitted.

We have completed and submitted to the CSLB, form 131-27 concerning this matter and

forwarded our information to California Franchise Tax Board, San Diego County Fictitious

Business Department, and San Diego Office of the City Treasurer.

Ms. [redacted] deceived us from the very beginning, claiming that she was working with a licensed

plumber, when in reality she was working with a handyman. Not only that, her son got involved,

saying that he owns the property and that Ms. [redacted] was his mother when Ms. [redacted] said that it

was her property in the beginning. Now she continues on her dishonest path, claiming that

[redacted]ricia agreed to a refund before I got involved. She gave us no opportunity to re-assess the

problem, and given so many inconsistencies regarding the whole situation, I place no credence to

the claims of Ms. [redacted]. She has not provided any evidence from a licensed professional to back

up her allegation that our findings were inaccurate.

If further information is required, contact us at any time.

RED FLAGS

* 1) Ms. [redacted] did not contact us immediately when there was question concerning our

information. Why go to such pains to hide the mistake?

*2) California Plumbing Code 2010 does not allow water feed lines to be constructed

under sewer lines.

#609 .2 Water pipes shall not be run or laid in the same trench as building sewer or

drainage piping constructed of clay or materials that are not approved for use

within a building unless both of the following conditions are met.

609.2.1 The bottom of the water pipe, at all points, shall be not less than

twelve inches above the top of the sewer or drain line.

609.2.2 The water pipe shall be placed on a solid shelf excavated at one side

of the common trench with a clear horizontal distance of not less

than twelve inches from the sewer or drain line.

*3) Straight from the California State License Board- "It is illegal for an unlicensed

person to perform contracting work on any project valued at $500 or more in labor

and materials. Besides being illegal, unlicensed contractors lack accountability

and have a high rate of involvement in construction scams. They also are unfair

competition for licensed contractors who operate with bonds, insurance, and other

responsible business practices."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I reject the response from Gary Anderson. This is the kind of nonsense he did with me, which is the reason I was forced to complain to Revdex.com about him. The only pertinent issue here is the following. I hired Anderson's Premium Plumbing to locate a leak we knew existed at my son's rental property. Gary Anderson said the leak was in the shower wall in the master bath. When my handyman opened that wall, there was no leak there and all the wood was dry, which meant there had not been a leak there. The leak was later found by my handyman in the floor of the other bathroom, nowhere near where Gary said it was. So the tile and wall board was removed from the shower in the other bathroom for no reason. That is why I asked for a refund, because he did not locate the leak as he was hired to do.

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