Andover Triple Es Self Stge

Again our sincere apologies for any inconvenience caused We were given an account by our client as an outstanding balance Once we were advised that there was an applicable insurance involved, we immediately halted any attempts to contact the patient The insurance carrier has been billed This individual will not be contacted by our agency regarding this account again Please be assured that Professional Claims Bureau, Incis not a credit reporting agency.If there is anything else we can do to assist please do not hesitate to let us know Leigh M [redacted] Vice President, PCB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

This account was assigned to us by the creditor - [redacted] - Paramedics and was for an Ambulance transport that took place on August **, We have received several calls from the patient and carrier to date As long as the caller identifies his/her identity (confirming DOB or other information), we will provide any information needed Our office has spoke to the patient's insurance carrier and billed the claim to the carrier on March *, As the carrier appears to still have no claim on file, the claim will be resubmitted today Any further activity will be handled directly with the insurance carrier and the patient will not be contacted regarding this account [redacted] again by our companyThank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is extremely helpful to receive the doctor's name If that one piece of information were included in PCB's original correspondence, it would have saved both myself and PCB a considerable amount of time and effort If PCB would have called me just once - at phone numbers I have provided to my doctor, and in writing to PCB previously, and also via Revdex.com - then we would have saved time and effort I do not accept PCB's response that they are safeguarding my privacy, by insisting that I disclose my date of birth to a stranger, before they will speak with me about a malicious claim they have lodged against me Others who have complained to Revdex.com are also shocked that they should be required to disclose personal information to someone whom they did not engage This is simply a bogus "policy" created by PCB without considering the legal and ethical dynamics The person calling them has not engaged them, and has no historical business relationship with PCB I am happy to give my personal information to my bank or my doctor as a means of identity validation, because I engaged them But when PCB sends a threatening letter to a complete stranger, that stranger is not obligated to provide PCB with additional personal information, just to avoid a debt collection process The burden of proof - and obligation to establish a "credible identity" - rests with PCB, not the consumer If PCB wants to confirm identity, it could easily call-back the consumer at the number they have on file from their client But instead they completely refuse to speak with a consumer who is not comfortable disclosing personal information to strangers This practice by PCB is certainly counterproductive to good faith resolution of the supposed debt (which in my case was not even valid), and may violate FDCPA and other statutes.I ask that Revdex.com render a decision on this complaint It is clear that I do not personally owe a debt, and PCB will presumably end their letters to my neighbors However, PCB does not intend to correct their business practices to respect consumers right to withhold sensitive personal information from entities they did not engage, and do not know They could easily work to address this very legitimate concern by consumers, but PCB doesn't seem to truly care They haven't even apologized for hanging up on me abruptly, or their failure to respond to my previous written letters Other consumers have made similar complaints against PCB, and they should not retain a positive Revdex.com rating while a chorus of consumers shares the same concern Sincerely, [redacted]

Thank you for your inquiry and apologies for any confusion with regards to this account. Please be advised that our goal is to provide excellent customer service while making certain to protect your privacy. It is our business practice to confirm the identity of those we are speaking
with in order to safeguard their information. For your information I have attached a copy of the Hospital bill in question. As you will notice it appears to have the same apartment number listed as our notices. Please be advised that I have since updated your apartment number on our system. PCB is not a credit reporting agency and therefore this bill has not been sent to any of the credit bureaus. I am hopeful that this reply and accompanying attachment resolves your concerns and/or questions with regards to this situation. Should you wish to speak with me directly, please do not hesitate to contact me at either ###-###-#### or ***. Thank you Leigh M***Vice President

Good afternoon First off, please be assured that our firm is not a credit reporting agency and therefore these balances were not reported to any credit bureau by our firm I have attached copies of the four bills in question solely for your review and reference as I have closed and returned
these accounts back to our client. Our office will no longer contact you with regards to these four accounts. These balances were all applied to your deductible by your insurance carrier and that is why there is a patient responsibility after insurance. Further, the bills all relate to the actual facility charges and therefore are not related to a specific physician, who may or may not have billed you separately. Should you require any additional information, please do not hesitate to reach out to me and I will be happy to assist. Leigh M***Vice President Professional Claims Bureau, Inc.###-###-#### ext: 8***

With regards to your rejection of satisfaction of your complaint, please be advised of the below information. My goal is to provide you with answers to all of your points/questions. While researching this account further, it appears that this bill has now been paid directly to our client and is now closed Again in order to protect your privacy, the original Hospital bill (copy previously supplied) will only list services as lab services. For specific tests that were performed you can definitely request a copy of your medical recordsWhile this invoice related to the facility/lab charges and not a physician charge, the ordering physician appears to have been DrRajveer Singh Purohit. As an outside entity, I can not speak for what our client chooses to include/exclude from their statements nor can I speak to whether phone contact attempts were or were not made to you prior to transferring the account to our offices. As previously pointed out the wrong apartment number was listed on your account and it sounds as though that is why the account remained open and was eventually sent to our office Professional Claims Bureau, Inc(PCB) is certainly not a fraudulent operation and is making best efforts to satisfy and relieve you of your concerns. Further, it does not take a Revdex.com complaint to receive a response from our firm, however as previously mentioned our policy is to first and foremost protect the privacy of individuals and therefore without confirmation of such, we are unable to discuss the matters surrounding an account. I hope you can appreciate our efforts to protect your privacy and further that I have now provided clarification on this matter. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since that is the case, I will wait to hear from my insurance companyThere is no reason for PCB to communicate with me through any media any moreFor the record, all of their collection notes to me in the past irritated and caused me anxiety.”In short the creditor is going to go through the business practiceI will be dealing with my insurance carrier only. Please advise if I am wrong.Sincerely, *** ***

We received an incoming call from an individual claiming to be the patient's wife on 9/*, however were unable to discuss and explain the letter sent out since the individual would not confirm (via DOB or last four of social security number) whom we were speaking with. We ask for this
information in an effort to protect the privacy of individuals. This balance relates to a balance after insurance that could be verified on the explanation of benefits available from the individual's insurance carrier We have documented the complaint received and will return this account back to our client as such.Should any additional information be needed, please do not hesitate to reach out as follows: Leigh M***Vice President, PCB, Inc.###-###-#### *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for the response.  However, the invoice that has been sent provides no additional detail to substantiate the claim.  The invoice does not reference a doctor's name, or a type of service (beyond "Laboratory Services" which is quite broad).  It is possible that myself or a family member / dependent has seen a doctor or specialist affiliated with NewYork-Presbybterian (there are many in NYC area), but none of my family has been in that hospital, except as a visitor.  If this bill is related to 3rd party services provided to/via an affiliated doctor or specialist, then NewYork-Presbyterian should provide a clear invoice that provides basic background - e.g. the affiliate or original source/requester of the service, or details on the type of lab service provided, etc.  Furthermore, I have not been previously contacted by NewYork-Presbyterian or any of my doctors or specialists.  All of my doctors and specialists have my home and mobile phone numbers.  Even if they sent a bill to an incorrect address (and therefore received no payment or response from me), they could simply pickup the phone and contact me.  I have no financial troubles and would pay this small bill quickly and easily, if I recognized this charge as valid for a service that I received.  I have received no calls from any of my doctors about an overdue bill.AGAIN, THIS INVOICE PROVIDES NO ADDITIONAL DETAIL TO HELP SUBSTANTIATE THE SERVICES PROVIDED OR THE AMOUNT DUE.  Professional Claims Bureau, Inc. (PCB) should provide a copy of intake documentation or lab order, with specific description of the type of laboratory services performed.  Ideally PCB should provide something that has been signed by either myself or a doctor/specialist I engaged.  However, I will not insist on this if I can at least recognize the service performed.  IF YOU DO NOT PROVIDE SUBSTANTIATION, I WILL CONSIDER THE MATTER CLOSED.  While I do appreciate the response provided today, I continue to be seriously concerned about the general business methods and practices of PCB.  If they are not a fraudulent operation, then still their methods & practices with respect to communication and documentation are extremely careless and negligent.  It should not require Revdex.com and other official channels to get PCB to speak plainly to someone, who they claim owes a debt. 
Sincerely,
- [redacted]

[redacted] We have documented your filing that you do not know the patient in question and will forward this information to our contact at [redacted] for further inquiry.   This account has been closed and returned to the Hospital as well...

and our firm has halted any efforts to collect on this balance.   Please reference the Account #/PCB # above should you have any additional questions.    As requested I will contact you at [redacted] immediately following this call.  I can be reached at ###-###-#### should you need to reach me with regards to any questions or future concerns. Leigh M[redacted]Vice President PCB, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Again our sincere apologies for any inconvenience caused.  We were given an account by our client as an outstanding balance.  Once we were advised that there was an applicable insurance involved, we immediately halted any attempts to contact the patient.  The insurance carrier has been billed.  This individual will not be contacted by our agency regarding this account again.   Please be assured that Professional Claims Bureau, Inc. is not a credit reporting agency.If there is anything else we can do to assist please do not hesitate to let us know.   Leigh M[redacted] Vice President, PCB

This account was assigned to us by the creditor - [redacted] - Paramedics and was for an Ambulance transport that took place on August **, 2016.   We have received several calls from the patient and carrier to date.   As long as the caller identifies his/her...

identity (confirming DOB or other information), we will provide any information needed.   Our office has spoke to the patient's insurance carrier and billed the claim to the carrier on March *, 2017.  As the carrier appears to still have no claim on file, the claim will be resubmitted today.  Any further activity will be handled directly with the insurance carrier and the patient will not be contacted regarding this account [redacted] again by our company. Thank you  [redacted]

This individual made payment on 8/**/16 on two different accounts.   He requested a paid in full letter.   Paid in full letters are mailed out approximately 2 weeks after payments are received.   This requested letter has been mailed out and individual should receive...

shortly.Sincerely Leigh M[redacted]PCB, Inc. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is extremely helpful to receive the doctor's name.  If that one piece of information were included in PCB's original correspondence, it would have saved both myself and PCB a considerable amount of time and effort.  If PCB would have called me just once - at phone numbers I have provided to my doctor, and in writing to PCB previously, and also via Revdex.com - then we would have saved time and effort.  I do not accept PCB's response that they are safeguarding my privacy, by insisting that I disclose my date of birth to a stranger, before they will speak with me about a malicious claim they have lodged against me.  Others who have complained to Revdex.com are also shocked that they should be required to disclose personal information to someone whom they did not engage.  This is simply a bogus "policy" created by PCB without considering the legal and ethical dynamics.  The person calling them has not engaged them, and has no historical business relationship with PCB.  I am happy to give my personal information to my bank or my doctor as a means of identity validation, because I engaged them.  But when PCB sends a threatening letter to a complete stranger, that stranger is not obligated to provide PCB with additional personal information, just to avoid a debt collection process.  The burden of proof - and obligation to establish a "credible identity" - rests with PCB, not the consumer.  If PCB wants to confirm identity, it could easily call-back the consumer at the number they have on file from their client.  But instead they completely refuse to speak with a consumer who is not comfortable disclosing personal information to strangers.  This practice by PCB is certainly counterproductive to good faith resolution of the supposed debt (which in my case was not even valid), and may violate FDCPA and other statutes.I ask that Revdex.com render a decision on this complaint.  It is clear that I do not personally owe a debt, and PCB will presumably end their letters to my neighbors.  However, PCB does not intend to correct their business practices to respect consumers right to withhold sensitive personal information from entities they did not engage, and do not know.  They could easily work to address this very legitimate concern by consumers, but PCB doesn't seem to truly care.  They haven't even apologized for hanging up on me abruptly, or their failure to respond to my previous written letters.  Other consumers have made similar complaints against PCB, and they should not retain a positive Revdex.com rating while a chorus of consumers shares the same concern.  Sincerely,
[redacted]