Andover Wood Products, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This guy Marc R*** Mark T*** (*** ***) is a professional lair and a con artist. Please read my previous response. The watch was not damaged by me. In fact, Marc R*** Mark T*** (*** ***) either sold the watch to another jeweler in NYC or had them send it in for repairs. I know this because I tracked the watch at the Mido Service center. You can too. The serial number is 14JAand the phone number to the service center is ###-###-####. Mido had to replace all the moving parts and it was done under warranty. I wonder why Mido would repair a watch under warranty that was damaged? Sounds like more lies from this con artist. Bottom line, Marc R*** Mark T*** (*** ***) sold me a broken watch without a fully completed warranty card from an authorized dealer, period! As for the charge back, he is correct. My bank issued me a charge back, because Marc R*** Mark T*** (*** ***) failed to respond. What a surprise. Do yourself a favor do not conduct business with Marc R*** Mark T*** (*** ***) he is a con artist and professional liar If you do, take pictures of everything, and get everything in writing and have witnesses present if done in person. If you get scammed by this company, file complaints with the Revdex.com, NYS Attorney General’s Office, FCC, and the FBI. And definitely file a complaint with your bank or credit card company ASAP. Do not let this guy get away with being a con artist and professional liar
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

The customer ordered a Mido watch on our websiteWe ordered a brand new watch for him from Mido and shipped it to him within a few daysWhen he received it, he sent me an email saying how pleased he was and how much he liked the watchA few days later, he emailed me again saying the watch was not working properlyHe asked if he could bring in the watch and let us take a look at itSince we have a full t*** watchmaker (watch repair) on our premises, I said OKHe brought in the watch and the first thing I noticed was a small dent in the case which indicated to me the watch had be droppedNevertheless, the watch was working, it only needed a small adjustmentI asked him to leave the watch with us so our watchmaker could make the adjustment and check the watch for a few daysHe agreedThe next day, he sent me an email asking that I send the watch to Mido for adjustment rather than doing it on my premisesI said OKA few days later, the customer sent me a letter demanding his money back and threatening to sue meWe did everything we were supposed to hereWe agreed to every request the customer madeBut the customer was irrational and erraticHe kept changing his demandsThe one thing we were not willing to do was to give him a refund because he dropped the watch and damaged itIn addition to complaining to you, he asked his credit card for a charge back and they gave it to himHe has now received his money back and he has stuck us with the watch that he dropped and damagedWe are the ones who received the short end of the stick here, not the customerSince the customer has received his money back, the complaint should now be withdrawn and voidedMarc

We special ordered a brand new, limited edition, Mido watch for this customerWe got the last one that was available from MidoWhen the watch arrived, we checked it, it was working properly and it was cosmetically perfectWe sent it to him with the original Mido box, instruction booklet,
price tag and a properly completed warranty cardThe customer received the watch and emailed us back saying it was exactly what he wantedThree days later, the customer emailed saying he was having a problem with the watchHe brought the watch into our office and I noticed it had a dent in the side of the case, where it had apparently been droppedThe watch was still working, however, it needed a small adjustmentWe have a full t*** watchmaker in the office so I offered to make the adjustment, check the watch for a few days and then send it back to the customerThe customer agreed and said thank youA few days later, the customer sent an email asking me to send the watch to Mido to make the adjustment, instead of having my watchmaker do itI said OK, if that is your preference, I will send the watch to Mido for adjustmentThree days later, I got an email from the customer saying he was planning to sue me and had filed complaints with several government agencies and the Revdex.comIt is difficult to satisfy a customer who keeps breaking his agreementEach t*** we made an agreement how to resolve this, he came back a couple days later and wanted to change itAs agreed, we sent the watch to Mido for adjustmentWhen we receive it back, we will send it to the customerSince the watch was apparently dropped and damaged by the customer, we cannot take it back and refund his moneySince the watch was special ordered for the customer, we cannot take it back and refund his moneyWe cannot make any additional offers or agreements with the customer since he always wants to change them or days later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Some of what has been written by Mark T[redacted]) is true.  Most, however, are blatant lies.  First, and for the record, I did not drop or damage the watch in any way shape or form.   In my statement below, I will address Mark T[redacted]) response.  The Watch I ordered was not a special order.  In fact, on the above website you can find it, the model number is M018.430.44.062.00 no mention of a special order.  Of course, that might change now.  The watch did not come directly from Mido.  According to the warranty card, the authorized dealer was #######-Watches.  Whether he received the watch from #######-Watches we may never know.   I will also discuss the warranty, or lack thereof below. Mark T[redacted]), is right- I loved the watch.  I still do.   I just wish it did not arrive damaged and without a full factory warranty.  As I just stated, when I received the watch from Mark T[redacted]), on April **, 2016, the watch was not working.  I notified Mark T[redacted]) the next day April [redacted] 2016, at 3:11pm via cell phone.  Fortunately, I have records of the call from my cell phone.   I again emailed Mark T[redacted]) on April **, 2016, claiming the automatic watch was not working and that I would be stopping by his office later that day. Fortunately, when I returned the watch to Mark T[redacted]) on April **, 2016, with everything that was sent to me: the box, warranty cards, owners-manual, and warranty booklet, I had three witnesses with me.  Those with me were my wife, and another couple (one a retired United States Navy Commander).   At this point, Mark T[redacted]) had his watch person inspect the watch.  Mark T[redacted]) handed the watch to his repair person who put on his monnical, inspected the watch, and reported that the small hand was hitting the glass and stopping.   No mention of damage/dents, abuse or other visible issues.   Rather, he said it just needs a minor adjustment.  Mark T[redacted]) also refitted the watch to my wrist size because it was incorrect-still no mention of any damage.   Mark T[redacted]) indicated that it was an easy adjustment and not to worry-he would take care of it.  Mark T[redacted]) said he would make the adjustment, observe it for a few days, and return the watch via fed ex.  Mark T[redacted]) wrote this on my receipt, and my wife and friends witnessed the entire exchange, and are willing to attest to such under oath.Over the weekend, I realized that Mark T[redacted]) is not authorized to make the adjustment, so I asked that it be sent to Mido.  Mark T[redacted]) had no problem with this request,  so long as I did not mind waiting 4-6 weeks for it return.  Again, during this email exchange no mention of any dents/damage/abuse.  I sent another email asking if he would refund my money if Mido could not fix the watch.  This is when things began to get heated.  Mark T[redacted]) refused to answer my question, and said he would only fix it himself or send it to Mido.  This was by email.  I called Mark T[redacted]) at this point and Mark T[redacted]) agreed to send it to Mido.  I also asked that he include a receipt from Mido when he returned the watch, because I did not feel he was going to send it for repair.  He also insinuated that perhaps it was damaged during transit.  I emailed Mark T[redacted]) and asked if he would contact the carrier.  I also asked that he email me when the watch was sent to Mido.  No replies were ever received.  During this entire exchange never did Mark T[redacted]) say that the watch was damaged.  All lies.  Again, I did not damage the watch.  If the watch is now damaged, Mark T[redacted]) did it intentionally.What is very interesting here is that he does not address the issue of failing to provide a fully and completely filled out warranty card.  This is because he cannot lie about this, as I have pictures (I included some in my letter of intent to sue).  Nevertheless, in order for the warranty to be effective, the warranty card has to be filled out completely by an authorized retailer.  The warranty card that Mark T[redacted]) sent was partially filled out.  It lacked the name of the authorized retailer.   Also, I have been checking with the Mido Service Centers, and they have not received the watch.   I can call Mido and check, because I took pictures of the serial number.   Without a fully and completely filled out warranty card, Mark T[redacted]) cannot send it to Mido.  Unless, of course, it is all of a sudden filled out, like all of a sudden, the watch was damaged by me, after he inspected it, said it just needs a minor adjustment in front of three witnesses, and had it in his possession for over two weeks.  Fortunately, I have t[redacted] stamped pictures of everything, and three witnesses, all of which can be made available to resolve this complaint. All I want is to receive a full refund from Mark T[redacted]) for failure to provide a brand new watch (that works) with a full factory warranty.   Mark T[redacted]) claims there are no more watches to be obtained (but as of today, May 6, 2016, it is advertised on his website as available and I just took a screen shot so it is date stamped)-sounds like a scam.  Nevertheless, I want a full refund, as I am not interested in any other watch from this business.   This whole experience is very sad.   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]