Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Some of what has been written by Mark T [redacted] ( [redacted] ) is true Most, however, are blatant lies First, and for the record, I did not drop or damage the watch in any way shape or form In my statement below, I will address Mark T [redacted] ( [redacted] ) response The Watch I ordered was not a special order In fact, on the above website you can find it, the model number is Mno mention of a special order Of course, that might change now The watch did not come directly from Mido According to the warranty card, the authorized dealer was #######-Watches Whether he received the watch from #######-Watches we may never know I will also discuss the warranty, or lack thereof belowMark T [redacted] ( [redacted] ), is right- I loved the watch I still do I just wish it did not arrive damaged and without a full factory warranty As I just stated, when I received the watch from Mark T [redacted] ( [redacted] ), on April **, 2016, the watch was not working I notified Mark T [redacted] ( [redacted] ) the next day April [redacted] 2016, at 3:11pm via cell phone Fortunately, I have records of the call from my cell phone I again emailed Mark T [redacted] ( [redacted] ) on April **, 2016, claiming the automatic watch was not working and that I would be stopping by his office later that dayFortunately, when I returned the watch to Mark T [redacted] ( [redacted] ) on April **, 2016, with everything that was sent to me: the box, warranty cards, owners-manual, and warranty booklet, I had three witnesses with me Those with me were my wife, and another couple (one a retired United States Navy Commander) At this point, Mark T [redacted] ( [redacted] ) had his watch person inspect the watch Mark T [redacted] ( [redacted] ) handed the watch to his repair person who put on his monnical, inspected the watch, and reported that the small hand was hitting the glass and stopping No mention of damage/dents, abuse or other visible issues Rather, he said it just needs a minor adjustment Mark T [redacted] ( [redacted] ) also refitted the watch to my wrist size because it was incorrect-still no mention of any damage Mark T [redacted] ( [redacted] ) indicated that it was an easy adjustment and not to worwould take care of it Mark T [redacted] ( [redacted] ) said he would make the adjustment, observe it for a few days, and return the watch via fed ex Mark T [redacted] ( [redacted] ) wrote this on my receipt, and my wife and friends witnessed the entire exchange, and are willing to attest to such under oath.Over the weekend, I realized that Mark T [redacted] ( [redacted] ) is not authorized to make the adjustment, so I asked that it be sent to Mido Mark T [redacted] ( [redacted] ) had no problem with this request, so long as I did not mind waiting 4-weeks for it return Again, during this email exchange no mention of any dents/damage/abuse I sent another email asking if he would refund my money if Mido could not fix the watch This is when things began to get heated Mark T [redacted] ( [redacted] ) refused to answer my question, and said he would only fix it himself or send it to Mido This was by email I called Mark T [redacted] ( [redacted] ) at this point and Mark T [redacted] ( [redacted] ) agreed to send it to Mido I also asked that he include a receipt from Mido when he returned the watch, because I did not feel he was going to send it for repair He also insinuated that perhaps it was damaged during transit I emailed Mark T [redacted] ( [redacted] ) and asked if he would contact the carrier I also asked that he email me when the watch was sent to Mido No replies were ever received During this entire exchange never did Mark T [redacted] ( [redacted] ) say that the watch was damaged All lies Again, I did not damage the watch If the watch is now damaged, Mark T [redacted] ( [redacted] ) did it intentionally.What is very interesting here is that he does not address the issue of failing to provide a fully and completely filled out warranty card This is because he cannot lie about this, as I have pictures (I included some in my letter of intent to sue) Nevertheless, in order for the warranty to be effective, the warranty card has to be filled out completely by an authorized retailer The warranty card that Mark T [redacted] ( [redacted] ) sent was partially filled out It lacked the name of the authorized retailer Also, I have been checking with the Mido Service Centers, and they have not received the watch I can call Mido and check, because I took pictures of the serial number Without a fully and completely filled out warranty card, Mark T [redacted] ( [redacted] ) cannot send it to Mido Unless, of course, it is all of a sudden filled out, like all of a sudden, the watch was damaged by me, after he inspected it, said it just needs a minor adjustment in front of three witnesses, and had it in his possession for over two weeks Fortunately, I have t [redacted] stamped pictures of everything, and three witnesses, all of which can be made available to resolve this complaintAll I want is to receive a full refund from Mark T [redacted] ( [redacted] ) for failure to provide a brand new watch (that works) with a full factory warranty Mark T [redacted] ( [redacted] ) claims there are no more watches to be obtained (but as of today, May 6, 2016, it is advertised on his website as available and I just took a screen shot so it is date stamped)-sounds like a scam Nevertheless, I want a full refund, as I am not interested in any other watch from this business This whole experience is very sad In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Some of what has been written by Mark T [redacted] ( [redacted] ) is true Most, however, are blatant lies First, and for the record, I did not drop or damage the watch in any way shape or form In my statement below, I will address Mark T [redacted] ( [redacted] ) response The Watch I ordered was not a special order In fact, on the above website you can find it, the model number is Mno mention of a special order Of course, that might change now The watch did not come directly from Mido According to the warranty card, the authorized dealer was #######-Watches Whether he received the watch from #######-Watches we may never know I will also discuss the warranty, or lack thereof belowMark T [redacted] ( [redacted] ), is right- I loved the watch I still do I just wish it did not arrive damaged and without a full factory warranty As I just stated, when I received the watch from Mark T [redacted] ( [redacted] ), on April **, 2016, the watch was not working I notified Mark T [redacted] ( [redacted] ) the next day April [redacted] 2016, at 3:11pm via cell phone Fortunately, I have records of the call from my cell phone I again emailed Mark T [redacted] ( [redacted] ) on April **, 2016, claiming the automatic watch was not working and that I would be stopping by his office later that dayFortunately, when I returned the watch to Mark T [redacted] ( [redacted] ) on April **, 2016, with everything that was sent to me: the box, warranty cards, owners-manual, and warranty booklet, I had three witnesses with me Those with me were my wife, and another couple (one a retired United States Navy Commander) At this point, Mark T [redacted] ( [redacted] ) had his watch person inspect the watch Mark T [redacted] ( [redacted] ) handed the watch to his repair person who put on his monnical, inspected the watch, and reported that the small hand was hitting the glass and stopping No mention of damage/dents, abuse or other visible issues Rather, he said it just needs a minor adjustment Mark T [redacted] ( [redacted] ) also refitted the watch to my wrist size because it was incorrect-still no mention of any damage Mark T [redacted] ( [redacted] ) indicated that it was an easy adjustment and not to worwould take care of it Mark T [redacted] ( [redacted] ) said he would make the adjustment, observe it for a few days, and return the watch via fed ex Mark T [redacted] ( [redacted] ) wrote this on my receipt, and my wife and friends witnessed the entire exchange, and are willing to attest to such under oath.Over the weekend, I realized that Mark T [redacted] ( [redacted] ) is not authorized to make the adjustment, so I asked that it be sent to Mido Mark T [redacted] ( [redacted] ) had no problem with this request, so long as I did not mind waiting 4-weeks for it return Again, during this email exchange no mention of any dents/damage/abuse I sent another email asking if he would refund my money if Mido could not fix the watch This is when things began to get heated Mark T [redacted] ( [redacted] ) refused to answer my question, and said he would only fix it himself or send it to Mido This was by email I called Mark T [redacted] ( [redacted] ) at this point and Mark T [redacted] ( [redacted] ) agreed to send it to Mido I also asked that he include a receipt from Mido when he returned the watch, because I did not feel he was going to send it for repair He also insinuated that perhaps it was damaged during transit I emailed Mark T [redacted] ( [redacted] ) and asked if he would contact the carrier I also asked that he email me when the watch was sent to Mido No replies were ever received During this entire exchange never did Mark T [redacted] ( [redacted] ) say that the watch was damaged All lies Again, I did not damage the watch If the watch is now damaged, Mark T [redacted] ( [redacted] ) did it intentionally.What is very interesting here is that he does not address the issue of failing to provide a fully and completely filled out warranty card This is because he cannot lie about this, as I have pictures (I included some in my letter of intent to sue) Nevertheless, in order for the warranty to be effective, the warranty card has to be filled out completely by an authorized retailer The warranty card that Mark T [redacted] ( [redacted] ) sent was partially filled out It lacked the name of the authorized retailer Also, I have been checking with the Mido Service Centers, and they have not received the watch I can call Mido and check, because I took pictures of the serial number Without a fully and completely filled out warranty card, Mark T [redacted] ( [redacted] ) cannot send it to Mido Unless, of course, it is all of a sudden filled out, like all of a sudden, the watch was damaged by me, after he inspected it, said it just needs a minor adjustment in front of three witnesses, and had it in his possession for over two weeks Fortunately, I have t [redacted] stamped pictures of everything, and three witnesses, all of which can be made available to resolve this complaintAll I want is to receive a full refund from Mark T [redacted] ( [redacted] ) for failure to provide a brand new watch (that works) with a full factory warranty Mark T [redacted] ( [redacted] ) claims there are no more watches to be obtained (but as of today, May 6, 2016, it is advertised on his website as available and I just took a screen shot so it is date stamped)-sounds like a scam Nevertheless, I want a full refund, as I am not interested in any other watch from this business This whole experience is very sad In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***