TAKE TO A DETAIL SHOP AND GET THE HEADLINER CLEANED AND WE WILL PAY SHOP TO DO ITDELLENBACH MOTORS WILL FORGIVE BILL FOR DAMAGE TO THE RENTAL CAR THAT HAD OCCUREDPLEASE DROP OFF THE FOORMATS THAT HAVE YET TO BE RETURNEDUNFORTUNATLEY YOU DECLINE MY INVITATION TO RESOVLE THE MATTER AT THIS TIMETHROUGH NO FAULT OF OURS, WE WANT TO GET THIS TAKEN CARE OF AT THIS TIME.*
Complaint: ***
I am rejecting this response because:Thank you but you did not address the other items I had asked about I am back in town for days if you are available to meet If not, please advise how you are planning to address the damage to my vehicle Thanks
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
It does not address the issues presented in my complaint whatsoever. The tone of your response is very telling. The issues that I raised as a valued [redacted] customer are secondary to your damaged vehicle problem of which you have "tried & convicted" me of without due diligence on your part. You have stated that I personally damaged your vehicle and have indicated that this is a fact. Please provide me with any & all evidence that you may have that I caused damage to your vehicle as I know for a fact that I did not and therefore you cannot produce any evidence. In lieu of this, your statement is libelous in nature and I hereby put you on notice that any further defamation of my character in such a manner will be dealt with to the fullest extent of the law. As to showing up to inspect the vehicle and being in a hurry, as stated previously, I had a flight to catch at Denver International Airport. I rearranged my schedule to ensure that I could come see the supposedly "wrecked" vehicle before I flew out of town for 10 days. Please see the attached flight confirmation should you continue to question my integrity. In regards to the floor mats I am accused of stealing, they are still at the car wash in Denver as explained to [redacted], your service manager. I've never been in a loaner car for 2+ weeks and as I meet with clients regularly, I had it cleaned several times to keep up appearances as well as because of all of the rain at the time. During one visit, I had the interior vacuumed and wiped down as well and they simply forgot to put the mats back in the vehicle. I did not even notice that the mats were missing because the interior was all black. After [redacted] mentioned it to me, I called the car wash and they had them in lost & found. Problem solved. I have yet to pick them up & because of all of the issues with my vehicle I don't feel motivated to go out of my way considering this is easily the worst customer service I have ever received anywhere, much less at a [redacted] dealer.As stated in my initial complaint, instead of accusing innocent customers of damaging your vehicles to cover up your mechanics ineptitude, you could avoid a debacle of this nature in the future by performing the customary walk around with each customer and have them sign off that they acknowledge and accept the condition of the vehicle and assume liability from that point forward. With every loaner or rental I've ever driven this was always performed. Apparently no such procedure exists at your dealership.Please do not waste my time with another response filled with misspellings and grammatical errors that does not address each and every issue that I have brought to your attention. I have brought these items to your attention with the intent of bringing an amicable resolution to the situation at hand; your response leads me to believe that you have no intent to fix these items in good faith as you did not address ONE SINGLE THING!! If you are refusing to acknowledge the issues that your company caused then please indicate as much so that I may act accordingly. If you DO intend to address the issues, please list each separately along with an accompanying proposed corrective action to remedy each issue.I will wait patiently for a response that addresses the problems instead of you making libelous claims against me. I trust that you will approach this situation with the professionalism it requires; I hope that you clearly understand the seriousness of this matter and act accordingly. Thank you for your time.Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
You still did not address the damage to my vehicle. What are your plans to address that issue? Do you accept responsibility and are you willing to compensate me so that I may have it fixed? Please advise.I accept your offer to have to have the headliner cleaned however, the driver's seat also needs cleaned so please advise if you authorize that as well. I don't see that meeting you will accomplish anything that cannot be accomplished through the Revdex.com so please explain the purpose of meeting you. In the interest of putting this issue to rest, I am willing to meet you if necessary. I am currently out of state for business and will return on November 9th so I could meet you on Monday November 10th. Please advise me of a date and time that you are available. If time allows, I will go to Denver and retrieve your floor mats from the car wash so that we can settle everything at once. Thank you for your time and I look forward to an amicable resolution to the matter at hand.
Regards,
[redacted]
This is a long drawn out service visit with several points that do not match what happened. First our rental car came back to us damage on the frontbumper and the customer came in to inspect it the next day and was in a big hurry. The floor mats to the rental car were missing customer later...
calledand said he had found at a car wash in Denver and would get them to us but never did? The rental was a 2014 [redacted] with low milage less than 2500 when rented. The dealership has our time and money to fix our rental car. Dellenbach would be happy to meet with this customer to see resolution to both parties can be resolved. PLEASE SET A MEETING with [redacted] Dellenbach at [redacted] would be happy to discuss.
I am rejecting this response because:
No check has been received as of the typing of this response. Nor has a proper apology been given to me for their rudenessCity Transfer thinks they can just cut a check and make this all go away. I cannot and will not be bought.Please see attachment of email my husband received 9 days ago stating that a check will be cut in return for my husband "directing me to drop my complaint" My husband does not direct me to do anything.I think the public has a right to know how City Transfer treats clients that have Full Value insurance but can't get full value when they damage their property.
Again no check has been received even thou we were told 9 days ago that a check was cut. It is my belief that the check is being held until I drop my complaint, and my complaint stand.I have been without a refrigerator for over 4 weeks now.Thank You [redacted]
Attached is a copy of our general ledger record showing payment of this check occurred on 5/12/2017. Our check # [redacted] was issued and mailed on 5/12/2017. We have no way to provide a copy of the check until it is cashed and clears our bank, at which time we will be glad to forward a copy of the cancelled check.
HE WAS TO BE I9N NOV BUT CALLED LATE IN DAY NOT ABLE TO MAKE TO BE IN DEC
TAKE TO A DETAIL SHOP AND GET THE HEADLINER CLEANED AND WE WILL PAY SHOP TO DO ITDELLENBACH MOTORS WILL FORGIVE BILL FOR DAMAGE TO THE RENTAL CAR THAT HAD OCCUREDPLEASE DROP OFF THE FOORMATS THAT HAVE YET TO BE RETURNEDUNFORTUNATLEY YOU DECLINE MY INVITATION TO RESOVLE THE MATTER AT THIS TIMETHROUGH NO FAULT OF OURS, WE WANT TO GET THIS TAKEN CARE OF AT THIS TIME.*
Complaint: ***
I am rejecting this response because:Thank you but you did not address the other items I had asked about I am back in town for days if you are available to meet If not, please advise how you are planning to address the damage to my vehicle Thanks
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
It does not address the issues presented in my complaint whatsoever. The tone of your response is very telling. The issues that I raised as a valued [redacted] customer are secondary to your damaged vehicle problem of which you have "tried & convicted" me of without due diligence on your part. You have stated that I personally damaged your vehicle and have indicated that this is a fact. Please provide me with any & all evidence that you may have that I caused damage to your vehicle as I know for a fact that I did not and therefore you cannot produce any evidence. In lieu of this, your statement is libelous in nature and I hereby put you on notice that any further defamation of my character in such a manner will be dealt with to the fullest extent of the law. As to showing up to inspect the vehicle and being in a hurry, as stated previously, I had a flight to catch at Denver International Airport. I rearranged my schedule to ensure that I could come see the supposedly "wrecked" vehicle before I flew out of town for 10 days. Please see the attached flight confirmation should you continue to question my integrity. In regards to the floor mats I am accused of stealing, they are still at the car wash in Denver as explained to [redacted], your service manager. I've never been in a loaner car for 2+ weeks and as I meet with clients regularly, I had it cleaned several times to keep up appearances as well as because of all of the rain at the time. During one visit, I had the interior vacuumed and wiped down as well and they simply forgot to put the mats back in the vehicle. I did not even notice that the mats were missing because the interior was all black. After [redacted] mentioned it to me, I called the car wash and they had them in lost & found. Problem solved. I have yet to pick them up & because of all of the issues with my vehicle I don't feel motivated to go out of my way considering this is easily the worst customer service I have ever received anywhere, much less at a [redacted] dealer.As stated in my initial complaint, instead of accusing innocent customers of damaging your vehicles to cover up your mechanics ineptitude, you could avoid a debacle of this nature in the future by performing the customary walk around with each customer and have them sign off that they acknowledge and accept the condition of the vehicle and assume liability from that point forward. With every loaner or rental I've ever driven this was always performed. Apparently no such procedure exists at your dealership.Please do not waste my time with another response filled with misspellings and grammatical errors that does not address each and every issue that I have brought to your attention. I have brought these items to your attention with the intent of bringing an amicable resolution to the situation at hand; your response leads me to believe that you have no intent to fix these items in good faith as you did not address ONE SINGLE THING!! If you are refusing to acknowledge the issues that your company caused then please indicate as much so that I may act accordingly. If you DO intend to address the issues, please list each separately along with an accompanying proposed corrective action to remedy each issue.I will wait patiently for a response that addresses the problems instead of you making libelous claims against me. I trust that you will approach this situation with the professionalism it requires; I hope that you clearly understand the seriousness of this matter and act accordingly. Thank you for your time.Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
You still did not address the damage to my vehicle. What are your plans to address that issue? Do you accept responsibility and are you willing to compensate me so that I may have it fixed? Please advise.I accept your offer to have to have the headliner cleaned however, the driver's seat also needs cleaned so please advise if you authorize that as well. I don't see that meeting you will accomplish anything that cannot be accomplished through the Revdex.com so please explain the purpose of meeting you. In the interest of putting this issue to rest, I am willing to meet you if necessary. I am currently out of state for business and will return on November 9th so I could meet you on Monday November 10th. Please advise me of a date and time that you are available. If time allows, I will go to Denver and retrieve your floor mats from the car wash so that we can settle everything at once. Thank you for your time and I look forward to an amicable resolution to the matter at hand.
Regards,
[redacted]
This is a long drawn out service visit with several points that do not match what happened. First our rental car came back to us damage on the frontbumper and the customer came in to inspect it the next day and was in a big hurry. The floor mats to the rental car were missing customer later...
calledand said he had found at a car wash in Denver and would get them to us but never did? The rental was a 2014 [redacted] with low milage less than 2500 when rented. The dealership has our time and money to fix our rental car. Dellenbach would be happy to meet with this customer to see resolution to both parties can be resolved. PLEASE SET A MEETING with [redacted] Dellenbach at [redacted] would be happy to discuss.
I am rejecting this response because:
No check has been received as of the typing of this response. Nor has a proper apology been given to me for their rudenessCity Transfer thinks they can just cut a check and make this all go away. I cannot and will not be bought.Please see attachment of email my husband received 9 days ago stating that a check will be cut in return for my husband "directing me to drop my complaint" My husband does not direct me to do anything.I think the public has a right to know how City Transfer treats clients that have Full Value insurance but can't get full value when they damage their property.
Again no check has been received even thou we were told 9 days ago that a check was cut. It is my belief that the check is being held until I drop my complaint, and my complaint stand.I have been without a refrigerator for over 4 weeks now.Thank You [redacted]
WE WILL ALSO PAY TO HAVE SEAT CLEANED ALONG WITH THE HEADLINER
Attached is a copy of our general ledger record showing payment of this check occurred on 5/12/2017. Our check # [redacted] was issued and mailed on 5/12/2017. We have no way to provide a copy of the check until it is cashed and clears our bank, at which time we will be glad to forward a copy of the cancelled check.