Andre Stein, DDS

Review: I RECEIVED A COLLECTION BILL FROM I.C. SYSTEM INC. [redacted]. REGARDING A BILL FROM STEIN AND BLANK DDS [redacted] ###-###-#### FAX [redacted]. I HAVE NEVER RECEIVED ANY BILL FROM THIS OFFICE ONLY THE BILL FROM THE COLLECTION AGENCY. FOR ME AND MY WIFE WHO HAS ALWAYS HAVE MEDICAL/DENTAL COVERAGE. ACCT#'S 60680359-1-19 $110.00 & 60680445-1-79 $145.00Desired Settlement: IMMEDIATE STOP TO COLLECTION PROCEEDINGS AND AN IMMEDIATE CEASE AND DESIST ORDER ISSUED REGARDING THIS COLLECTION. CLEARING MY NAME AND ISSUE A WRITTEN NOTRIZED STATEMENT TO THE MAJOR CREDIT REPORTING AGENCIES THAT NO OUTSTANDING BILL IS DUE TO STEIN AND BLANK DDS OR I.C.SYTEM, INC.

Business

Response:

I am writing in response to the above complaint from [redacted]. There was a request from the patient's orthodontist, to perform certain x-rays, to aid in their care.

This request was for three of [redacted]'s dependant, [redacted] and [redacted]. Claims for reimburesement for these x-rays were send to GHI, as this was the only insurance information supplied to my office. The insurance company GHI paid only

$70 towards the total fee, $35- for [redacted], leaving a balance of $110, $35- for [redacted], leaving a balance of $110-, and Zero for [redacted], leaving a balance of $220-. The accounts were adjusted as per allowance with the GHI insurance companies. A recent call to GHI reconfirmed that the unpaid portion of the invoices was due to the patients exceeding their annual maximum allowances. Bills were sent to the home address supplied and not returned from the post office as undeliverable. We did receive from the [redacted] family a payment of $110- on [redacted] by check #[redacted] to satisfy the balance for [redacted]'s account After not receiving payment, despite bills being sent, it is our office policy to call each and every patient or their parents, informing them of their outstanding balance prior to initiating any collection agency involvement. Sometimes, patients are left a detailed voicemail and fail to return our calls. Only after our efforts to settle account through amicable channels have been exhausted do we refer unpaid accounts to our collection agency. We try our best to satisfy our patients and make our services affordable.

Please inform [redacted] that if he did not receive the bills to settle the accounts of [redacted] or [redacted], or if he did not receive any calls or voicemails in this matter, we are indeed sorry for this situation and we would be more than willing to write off any interest charges. We would like to attach a Ledger for each of the three patient's along with the GHI explanation of benefits as well. This will help clarify to balance due. I would also agree to reduce the principal amount due by 25% as a good will gesture.

I hope this clarifies the situation for [redacted] and I would be more than happy to speak with him to help resolve this matter.

If any further information or concerns need to be addressed, please do not hesitate to contact me.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by STEIN AND BLANK DDS regarding complaint ID [redacted].

Sincerely,

Business

Response:

I am writing in response to the above complaint from [redacted]. I thought that my last response to [redacted]' s complaint had well addressed his questions regarding his outstanding unpaid invoices. I understand that [redacted] had not moved or changed his insurance as he previously stated. In my last correspondance, I indicated that GHI had denied coverage for the x-ray services that his dependants received due to frequency limitations on x-rays. [redacted] stated that he has additional coverage through Local 100. Our office does not participate with Local 100 and any claims mailed to them would be paid to [redacted] and not to my office. It is therefore our office policy that any unpaid balances need to be settled prior to us filing claims that will be paid directly to patients. Our office in no way wants to "extort" monies from any patient and have 34 years of continuous service to the community at the same location. In my prior correspondance, I offered to waive all interest charges and offered a 25 percent discount on the principal balance of the unpaid accounts. I also offered to speak with [redacted] and left him a voicemail that remains unanswered to try and amicably resolve this matter. The only other document our office received from [redacted] is a Small Claims Suit against my office for $658.20 for "Breach of Contract, "Failure to provide proper service", Failure to provide goods paid for", and for "Loss of time from work". I have trouble understanding the validity of this suit and I wish [redacted] would just return my call as it is my intention to have this matter resolved without hard feeling or malice. I will also ask the collection agency to NOT report the debt to any of the credit ratings bureaus. I urge [redacted] to return my call and drop this Small Claims action and I will be more than happy to satisfactorily resolve this matter.

If any further information or concerns need to be addressed, please do not hesitate to contact me.

Review: Doctor said he was [redacted] provider. Doctor will not file a proper claim with [redacted] or supply the necessary documents so I can file. Office will not allow me to speak with him to resolve the issue.Desired Settlement: Charge removed from my bill.