Initial Business Response / [redacted] (1000, 5, 2017/03/31) */ Dear Mr. [redacted] , We have reviewed the account referenced in your complaint. There have been no changes in our billing cycle since your father has had his credit card with us, all credit card payments are due on the 25th of each month. ... After the due date, we continue to allow members a 15 day grace period on all loans, including credit cards, to make their payments before they are considered late. Our records indicate that 2/17 is the only instance in the last two years that a payment wasn't received by or before the middle of the month. This instance caused the amount available on his credit card to be less than the amount of the charges attempted by his home health care. Please note, the amount charged to this card has increased over that past seven months. We increased his credit limit last year. We can review his limit again for a potential increase to cover these additional charges. If you would like use to move forward in reviewing his limit, please contact us at XXX-XXX-XXXX during business hours. If you would like to discuss your complaint in further detail, we are happy to do so over the phone or in-person. Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/05) */ Response is defensive & in error. After BluCurrent refused my father's charge from Integrity, I called twice & visited in person, trying to find out why. No reasonable explanation other than he had exceeded his credit limit. After I explained we had received no call or recent statement I was given a printout & told statements were being mailed out late (I believe on X-XX-XX). I then gave them a check to pay down balance. We always pay statements as soon as they are received. The error is BluCurrent's and threatened my father's care due to their terrible customer service. I spent several hours on this problem due to their refusal to pay other service providers without ever calling us to let us know what was going on. Recommended BBB ratingF Still waiting on apology & corrective action [redacted] Jr Final Business Response / [redacted] (4000, 10, 2017/04/10) */ Mr. [redacted] , To keep information private, we are very limited on details we can share through the BBB complaint process. This is due to the sensitivity of information. Our management staff reached out to you directly on 4/7, leaving a voicemail. Please return our voicemail at your earliest convenience for detailed discussion on your complaint. We look forward to working towards a resolution.
Initial Business Response /* (1000, 5, 2017/03/31) */
Dear Mr***,
We have reviewed the account referenced in your complaintThere have been no changes in our billing cycle since your father has had his credit card with us, all credit card payments are due on the 25th of each month
After the due date, we continue to allow members a day grace period on all loans, including credit cards, to make their payments before they are considered late
Our records indicate that 2/is the only instance in the last two years that a payment wasn't received by or before the middle of the monthThis instance caused the amount available on his credit card to be less than the amount of the charges attempted by his home health carePlease note, the amount charged to this card has increased over that past seven monthsWe increased his credit limit last yearWe can review his limit again for a potential increase to cover these additional charges
If you would like use to move forward in reviewing his limit, please contact us at XXX-XXX-XXXX during business hoursIf you would like to discuss your complaint in further detail, we are happy to do so over the phone or in-person
Initial Consumer Rebuttal /* (3000, 8, 2017/04/05) */
Response is defensive & in error
After BluCurrent refused my father's charge from Integrity, I called twice & visited in person, trying to find out why
No reasonable explanation other than he had exceeded his credit limit
After I explained we had received no call or recent statement I was given a printout & told statements were being mailed out late (I believe on X-XX-XX)I then gave them a check to pay down balance
We always pay statements as soon as they are receivedThe error is BluCurrent's and threatened my father's care due to their terrible customer service
I spent several hours on this problem due to their refusal to pay other service providers without ever calling us to let us know what was going on
Recommended Revdex.com ratingF
Still waiting on apology & corrective action
*** *** Jr
Final Business Response /* (4000, 10, 2017/04/10) */
Mr***,
To keep information private, we are very limited on details we can share through the Revdex.com complaint processThis is due to the sensitivity of informationOur management staff reached out to you directly on 4/7, leaving a voicemailPlease return our voicemail at your earliest convenience for detailed discussion on your complaint
We look forward to working towards a resolution
Mr***,
Our records show that you made your 4/25/payment on 6/16/17, making your payment days delinquentA "First Notice of Default & Right to Cure" letter was mailed to you on 5/30/The verbiage used in this letter is required by the state of Missouri
A representative
spoke with you, explaining in detail what "Right to Cure" meansYou then stated that you were going to call every agency possible to get the record of your delinquent payment removed from your credit bureau reportYou also stated that if we did not re-instate your credit limit that you would not repay the funds owedYou later called back, speaking to a member of our senior management teamThe decision was made to re-instate your credit line on 6/23/
If you would like to discuss this issue further, please let us knowContact a member of our management team at ***@blucurrent.org or *** during business hours
Initial Business Response / [redacted] (1000, 5, 2017/03/31) */ Dear Mr. [redacted] , We have reviewed the account referenced in your complaint. There have been no changes in our billing cycle since your father has had his credit card with us, all credit card payments are due on the 25th of each month. ... After the due date, we continue to allow members a 15 day grace period on all loans, including credit cards, to make their payments before they are considered late. Our records indicate that 2/17 is the only instance in the last two years that a payment wasn't received by or before the middle of the month. This instance caused the amount available on his credit card to be less than the amount of the charges attempted by his home health care. Please note, the amount charged to this card has increased over that past seven months. We increased his credit limit last year. We can review his limit again for a potential increase to cover these additional charges. If you would like use to move forward in reviewing his limit, please contact us at XXX-XXX-XXXX during business hours. If you would like to discuss your complaint in further detail, we are happy to do so over the phone or in-person. Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/05) */ Response is defensive & in error. After BluCurrent refused my father's charge from Integrity, I called twice & visited in person, trying to find out why. No reasonable explanation other than he had exceeded his credit limit. After I explained we had received no call or recent statement I was given a printout & told statements were being mailed out late (I believe on X-XX-XX). I then gave them a check to pay down balance. We always pay statements as soon as they are received. The error is BluCurrent's and threatened my father's care due to their terrible customer service. I spent several hours on this problem due to their refusal to pay other service providers without ever calling us to let us know what was going on. Recommended BBB ratingF Still waiting on apology & corrective action [redacted] Jr Final Business Response / [redacted] (4000, 10, 2017/04/10) */ Mr. [redacted] , To keep information private, we are very limited on details we can share through the BBB complaint process. This is due to the sensitivity of information. Our management staff reached out to you directly on 4/7, leaving a voicemail. Please return our voicemail at your earliest convenience for detailed discussion on your complaint. We look forward to working towards a resolution.
Initial Business Response /* (1000, 5, 2017/03/31) */
Dear Mr***,
We have reviewed the account referenced in your complaintThere have been no changes in our billing cycle since your father has had his credit card with us, all credit card payments are due on the 25th of each month
After the due date, we continue to allow members a day grace period on all loans, including credit cards, to make their payments before they are considered late
Our records indicate that 2/is the only instance in the last two years that a payment wasn't received by or before the middle of the monthThis instance caused the amount available on his credit card to be less than the amount of the charges attempted by his home health carePlease note, the amount charged to this card has increased over that past seven monthsWe increased his credit limit last yearWe can review his limit again for a potential increase to cover these additional charges
If you would like use to move forward in reviewing his limit, please contact us at XXX-XXX-XXXX during business hoursIf you would like to discuss your complaint in further detail, we are happy to do so over the phone or in-person
Initial Consumer Rebuttal /* (3000, 8, 2017/04/05) */
Response is defensive & in error
After BluCurrent refused my father's charge from Integrity, I called twice & visited in person, trying to find out why
No reasonable explanation other than he had exceeded his credit limit
After I explained we had received no call or recent statement I was given a printout & told statements were being mailed out late (I believe on X-XX-XX)I then gave them a check to pay down balance
We always pay statements as soon as they are receivedThe error is BluCurrent's and threatened my father's care due to their terrible customer service
I spent several hours on this problem due to their refusal to pay other service providers without ever calling us to let us know what was going on
Recommended Revdex.com ratingF
Still waiting on apology & corrective action
*** *** Jr
Final Business Response /* (4000, 10, 2017/04/10) */
Mr***,
To keep information private, we are very limited on details we can share through the Revdex.com complaint processThis is due to the sensitivity of informationOur management staff reached out to you directly on 4/7, leaving a voicemailPlease return our voicemail at your earliest convenience for detailed discussion on your complaint
We look forward to working towards a resolution
Mr***,
Our records show that you made your 4/25/payment on 6/16/17, making your payment days delinquentA "First Notice of Default & Right to Cure" letter was mailed to you on 5/30/The verbiage used in this letter is required by the state of Missouri
A representative
spoke with you, explaining in detail what "Right to Cure" meansYou then stated that you were going to call every agency possible to get the record of your delinquent payment removed from your credit bureau reportYou also stated that if we did not re-instate your credit limit that you would not repay the funds owedYou later called back, speaking to a member of our senior management teamThe decision was made to re-instate your credit line on 6/23/
If you would like to discuss this issue further, please let us knowContact a member of our management team at ***@blucurrent.org or *** during business hours