Andrea's Jewelers

Review: I handed [redacted], the merchant at Andrea's Jewelers, a picture of an engagement ring that had a split shank leading straight into a flat, not raised , 6 prong setting. The diamond sat flush with the setting and once again was not raised. I was told that this ring could be made for me. Instead I received a ring with a raised setting in a non flattened 4 prong basket. The diamond is set much higher than the setting and does not sit flush. The prongs were rounded and look nowhere near to what the picture indicates. The band is also nothing like the agreed upon band. In the reference, the shank splits to two, whereas in the product, there are 4 posts leading up to the setting. I brought the ring back, and the merchant agreed to have the ring remade. After this also came back completely different from the design, I decided to ask for a refund and take my business elsewhere. [redacted] refused, citing a no refund policy. Since then, I have taken the ring in to get a professional second opinion which also claims these obvious discrepancies.Desired Settlement: I believe that [redacted] at Andrea's Jewelers missed the mark on this particular job. Unfortunately, the product is just too far off from our agreement. Because this is such a blatantly obvious variation from our agreement, it would be good business ethics and personal morals to refund me the amount I paid.