Andrea's Pizza & Restaurant,Inc. Reviews (3)
Andrea's Pizza & Restaurant,Inc. Rating
Description: Foods - Carry Out
Address: 7520 W. Oklahoma Ave, Milwaukee, Wisconsin, United States, 53220
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Business said they offered to go and pick up the pizza in exchange for money or another pizza, consumer stated they had already eaten the pizza. There will be no refund for pizza that already was eaten.
Review: I ordered a thin crust pizza and when my order was not correct I called the location and spoke with [redacted] the owner. He told me he will not fix my order because I need to give him the entire pizza back for a refund. I stated I would be happy with some type of credit and he said I placed the order wrong. I have my invoice that states crispy right on it. He blamed me for the situation and wanted me to then drive to his business to get a new one after I placed an order for delivery. It's just a horrible business practice to blame a customer for their employees mistake. Especially when the order ticket states the order.Desired Settlement: At this point I would now like a refund since he refused to make it right. My total was $15.90 plus a $3.10 tip for the driver.
Business
Response:
Business said they offered to go and pick up the pizza in exchange for money or another pizza, consumer stated they had already eaten the pizza. There will be no refund for pizza that already was eaten.
Consumer
Response:
I'M WAS FORCED TO GIVE ONE STAR ON ALL REVIEWS, THEY DESERVE NO STARS FROM ME! Coupon online states 36 pc chicken with fries, coleslaw & rolls. Called in an order for the 36 pc of chicken. Person who answered the phone told me it was an old coupon & that it is not valid, it is only for 30 pc. of chicken. To which I said that is not my problem as it is online & not on a menu & you have to honor it. She put me on hold & I'm assuming the owner/manager came on the line & argued with me that it is not a valid coupon & I could only get 30 pc of chicken. To which my response was you have to honor this coupon. I'm the customer (& because I'm in customer service & know the customer is always right) he continued to argue with me. I told him I was not going to order, that I was going to tell my neighbors & everyone I know not to order from you & that I was going to put reviews everywhere possible. His response to me was I could not do that. Well guess what mister, I can guarantee you lost business from at least 6 families who are at my house right now. POOR CUSTOMER SERVICE!!!!