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Andre's Philadelphia Car Care Center

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Andre's Philadelphia Car Care Center Reviews (1)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:1) On August 15th, Andre, the mechanic, at Philadelphia Auto Care Center/[redacted], was made aware of the knock sensor after completing the tune up on my 2004 [redacted]. Again, before my tune up, there were no underlying issues with my car. During the 15-20 minute drive with Andre in my car, he had me [redacted] "knock sensor" on my phone, so that he could watch the youtube videos. He also stated that he would call other [redacted] dealerships in the area to get to the root the problem. After having additional issues with my car on my August 16th, including having my car shut off in traffic twice, I had the car towed to the garage. Whatever the outcome of the conversations were, I was never told about it. Instead, I was directed to take my car to [redacted] on the 17th. Once I informed Andre on the 18th that [redacted] was going to charge me an additional $450, he went to [redacted] to pick up my car, unauthorized, and stated on the 20th the issue was a gas casket for $90. In essence, the gas casket was never the issue. [redacted] discovered that the spark plugs, during their inspection, were never replaced correctly. It is noted on their invoice. I requested, and have in my possession, the bad spark plugs that were put on my car properly. I was charged for bad spark plugs at Philadelphia Auto Care/[redacted] which is noted on their invoice. This is including the fact that the knock sensor was in place, and working properly until the tune up at Philadelphia Auto Care/[redacted]. I was never informed by Andre, or his son-in-law, who is employed at the [redacted] about them replacing the knock sensor. I was never given a quote regarding this matter regarding placement of the knock sensor. The only quote I was given was for $90 for the gas casket. At no time was I directed by Philadelphia Auto Care Center/[redacted] to take my car to [redacted] for a second opinion regarding then issues I had with my car. Attached are the forms/invoices from [redacted] and Philadelphia Auto Care Center/[redacted]. 
Regards,
[redacted]

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Address: 9127 Marshall St, Philadelphia, Pennsylvania, United States, 19114-2216

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