Please review the attached work orders for services performed on 7/18/as well as 10/14/14, both signed by MrHawley I have also attached copies of the paid invoices for your review As you will see the customer called after the visit disputing the labor time (which he signed off on) but was issued a 1/hour credit as a courtesy anyway On the second visit, the customer again called to dispute the charges He stated he was not aware of our billing policy and did not agree with the flat rate cost of material invoiced As described in our letter to MrHawley, many of our plumbing services are billed at a "flat rate." This is standard to the plumbing industry and utilized by most plumbers We once again extended a courtesy to MrHawley in writing as well as via telephone, offering a reduction in the material cost and allowing the customer to pay whatever he felt was fair
Please review the attached work orders for services performed on 7/18/as well as 10/14/14, both signed by MrHawley I have also attached copies of the paid invoices for your review As you will see the customer called after the visit disputing the labor time (which he signed off on) but was issued a 1/hour credit as a courtesy anyway On the second visit, the customer again called to dispute the charges He stated he was not aware of our billing policy and did not agree with the flat rate cost of material invoiced As described in our letter to MrHawley, many of our plumbing services are billed at a "flat rate." This is standard to the plumbing industry and utilized by most plumbers We once again extended a courtesy to MrHawley in writing as well as via telephone, offering a reduction in the material cost and allowing the customer to pay whatever he felt was fair