Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below All of what Mosaic wrote is just a bunch of words to cover up the fact that they did not work diligently for the $start up feeThey did not market the property correctly and they are the ones that told me how much to list it for based off their market comparableAs you can see here in the attached I was very upset with their tactics since the beginningI still want my $back, they did not earn it nor do they deserve to keep the moneyThis is an untrustworthy company and they are keeping money that they know they did not earnI want my money refunded for their advertising Regards, [redacted] ***
At Mosaic Properties, we believe that problems are best solved when each side takes the time to listen and understand the dynamics of the situation From this reaching a amicable resolution happen naturally and everyone learns and grows from the conversationAt times, part of the resolution may mean that Mosaic Properties offers a show of goodwill by agreeing to refund or discount the fees our clients have paid.There are times though that the details our client (past or present) shares with us do not match verifiable facts or agreed upon contractual obligationsWhen this is the case, we communicate our findings in a professional manner and explain that while customer satisfaction is of utmost importance to us, we do not offer refunds or goodwill adjustments in this type of situationWe will work to understand what has led to the communication breakdown and will present a plan for moving forwardShould the customer not agree with our findings or plan, we will take the time to review again and ask for third party opinions but in the end, if a customer is using sensationalism to make their case, we will not allow them to undermine the hard work of our employees or lead to higher pricing for our customers who do not resort to such tactics.In regards to [redacted] Revdex.com complaint, she has communicated inaccurate details to try to force Mosaic Properties to change what we have communicated to her over months agoShe has also recently taken to internet review sites to post reviews using details that contradict her statements made in this complaint but are also just as inaccurate.We are attaching files in support of our findings that we can not find claim to [redacted] suggestions of our lack of communication and marketingWe are also attaching further documentation about her first claim complaint (but changed after our response) that she is owed a sum larger than provided to us.We noticed that the attachment [redacted] uploaded last lacked any datesWhen taken in the context as she shared it could support her position, but when taken in the actual time of months between and different subjects it means something much different than what [redacted] sharedWith that in mind, we are including the same email conversations as attachments, but ours include the datesShould there be any questions, please let me know I have spent time reviewing our decision on this back in September when she asked, again in December and January when her fiance asked and again when she emailed and I left messages to discuss, so I am very in tune with the background that led to our decision.Thank you[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below All of what Mosaic wrote is just a bunch of words to cover up the fact that they did not work diligently for the $start up feeThey did not market the property correctly and they are the ones that told me how much to list it for based off their market comparableAs you can see here in the attached I was very upset with their tactics since the beginningI still want my $back, they did not earn it nor do they deserve to keep the moneyThis is an untrustworthy company and they are keeping money that they know they did not earnI want my money refunded for their advertising Regards, [redacted] ***
At Mosaic Properties, we believe that problems are best solved when each side takes the time to listen and understand the dynamics of the situation From this reaching a amicable resolution happen naturally and everyone learns and grows from the conversationAt times, part of the resolution may mean that Mosaic Properties offers a show of goodwill by agreeing to refund or discount the fees our clients have paid.There are times though that the details our client (past or present) shares with us do not match verifiable facts or agreed upon contractual obligationsWhen this is the case, we communicate our findings in a professional manner and explain that while customer satisfaction is of utmost importance to us, we do not offer refunds or goodwill adjustments in this type of situationWe will work to understand what has led to the communication breakdown and will present a plan for moving forwardShould the customer not agree with our findings or plan, we will take the time to review again and ask for third party opinions but in the end, if a customer is using sensationalism to make their case, we will not allow them to undermine the hard work of our employees or lead to higher pricing for our customers who do not resort to such tactics.In regards to [redacted] Revdex.com complaint, she has communicated inaccurate details to try to force Mosaic Properties to change what we have communicated to her over months agoShe has also recently taken to internet review sites to post reviews using details that contradict her statements made in this complaint but are also just as inaccurate.We are attaching files in support of our findings that we can not find claim to [redacted] suggestions of our lack of communication and marketingWe are also attaching further documentation about her first claim complaint (but changed after our response) that she is owed a sum larger than provided to us.We noticed that the attachment [redacted] uploaded last lacked any datesWhen taken in the context as she shared it could support her position, but when taken in the actual time of months between and different subjects it means something much different than what [redacted] sharedWith that in mind, we are including the same email conversations as attachments, but ours include the datesShould there be any questions, please let me know I have spent time reviewing our decision on this back in September when she asked, again in December and January when her fiance asked and again when she emailed and I left messages to discuss, so I am very in tune with the background that led to our decision.Thank you[redacted]