Andrew Paris Heating & Cooling, Inc

Revdex.com spoke to business and the following was relayed: I spoke to customer shortly after the issue occurredThe call came in after hours during a snow storm that he did not have any heatThe technician went out and found that the vents were covered, which will keep the furnace from operatingThe
technician shoveled from the back porch to the vents and clearedHe then checked the furnace and it was still not operatingDiagnosed the thermostat was bad and replacedThere was no charge for the thermostat as it was still under warrantyThe charge was for the after hours service charge and the technician's labor time for shoveling to clear the vents which needed to be done either wayAs a courtesy we offered and issued a refund of $and only charged the customer for the service charge