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Andrew T. Johnson Company, Inc.

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Andrew T. Johnson Company, Inc. Reviews (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]I am rejecting this response due to the fact that a second company was contacted by Frigidaire the technician left my home an hour ago and addressed all three issues. The refrigerator is now working and the technician fixed all problems. The GES technician was rude and clearly unknowledgeable about how to fix the problems affecting my refrigerator. I may have misspoke when I said he walks through the grass I believe I said he walked through the yard or walk across the yard not pointing out if he walked on the grass or the pavement. I suggest GES take a long hard look at their reviews on the internet and take a long hard look at their service men's attitude.[redacted] Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Good morning,
In response to Mrs. [redacted]'s complaint against us on her Frigidaire Gallery refrigerator there were three issues she was complaining about I will try to address each. The first problem is freezing on the top shelf of the refrigerator where the damper lets the cold air...

from the freezer into the refrigerator, this is how the refrigerator section cools and any liquid near the damper will freeze in time. The second problem is the ice dispenser jams up at times, if the ice cubes come down side ways or more than one at a time the ice cube gets stuck in the chute. The chute is too small if the cubes come down side ways, so it has to be manually unjammed.
The third issue is that the door wont close by itself. The door has to be past where the cam is on the door then it will finish closing. These are all things that are the way the refrigerator is designed, we have no way to change these issues. We can not redesign the refrigerator. My serviceman told Mr. and Mrs. [redacted] if they are unhappy with the refrigerator they should call Frigidaire Customer Support.
Mrs. [redacted] called me right after my serviceman had left her house and before I had a chance to talk to him to find out what he found. I told her I would need to talk to him first and I would call her back. I also wanted to call Frigidaire and report to them before I called her back. Every Frigidaire call we make we file a report with Frigidaire. However, she filed a complaint with The Revdex.com before I had a chance to call her back, so then I did not see much sense in calling her back.
My serviceman said he did not snort or huff and puff, he simply tried to explain to The [redacted]'s that this is the way the refrigerator is designed and he can not change that and we do not have the power to have the refrigerator replaced--that is completely up to Frigidaire.
He also stated that he did not walk across their yard but walked on the concrete path from the front door to the driveway.
I am truly sorry that things got to this point over this service call. I am also sorry that they are unhappy with their refrigerator, however this all will be on our work order filed with Frigidaire so they will be aware of the issues the [redacted]'s are having.
Sincerely,
[redacted]
G.E.S. Refrigeration, Inc.

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Address: 1792 Massachusetts Ave, Lexington, Massachusetts, United States, 02420-5302

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