We will be addressing this issue this week. We did drop the ball on fixing this gate sooner but it was not intentional and I was never avoiding or putting this customer off it was simply an error on my part. I did make a mistake if I told him it would be done in 2 weeks. We do our...
best to address these issues in a timely manner however we do not have the labor to get to everything within two weeks so I was wrong in telling him this. He called last Friday and I was out of the office but did receive the voicemail and emailed him back Saturday telling him we would take care of him this week. I thought this would satisfy the situation but when he called again Monday I did call him back to make sure we were on the same page. I was certainly not perfect in this case but a complaint to the Revdex.com was not necessary, before ever seeing this complaint I emailed and stated we would be out this week. I hope anyone reading this understands that we are certainly not immune to mistakes but we never avoid customers or warranty work and a quick look at our reviews should alleviate any concerns. [redacted]
I have several pictures showing the fence installed with no gaps. There are some angled pictures however there are also pictures that were taken straight on. The pictures very clearly show no gaps between pickets. I will send pictures to the Revdex.com to illustrate this fact and would be...
happy to discuss this complaint with any future prospective customers. The shrinking of pickets is absolutely normal and when [redacted] pointed out the gaps she was most worried about I took a tape to them. None of the spaces I measured were more than 3/8". I offered to send her invoices showing where I purchased the pickets and I have heard nothing regarding knots until now. Knots are part of a fence, we do not ever use "clear" cedar which would be the only way to avoid knots. I did not send her to "other sights", I forwarded emails from my supplier and the mill where the wood came from. These were to try and help her understand industry standards as well as the fact every fence has these gaps. I can not emphasize this enough, we NEVER install pickets with slight spacing between them unless requested. We install every picket as tight as possible as that is the easiest way to install them. The dirt in the rocks was not excessive in my opinion and is unfortunately part of the construction process. We needed to move a small piece of metal edging to dig the holes, when installing a new fence there will be some final landscape the homeowner needs to do afterwards. I just hope people look at our other reviews and understand in this case the customer may be unreasonable. If we make a mistake we fix it, no mistakes were made on this job. I am unwilling to provide a discount for a fence that was installed correctly, this seems very unfair and a bad way of conducting business.
We will be addressing this issue this week. We did drop the ball on fixing this gate sooner but it was not intentional and I was never avoiding or putting this customer off it was simply an error on my part. I did make a mistake if I told him it would be done in 2 weeks. We do our...
best to address these issues in a timely manner however we do not have the labor to get to everything within two weeks so I was wrong in telling him this. He called last Friday and I was out of the office but did receive the voicemail and emailed him back Saturday telling him we would take care of him this week. I thought this would satisfy the situation but when he called again Monday I did call him back to make sure we were on the same page. I was certainly not perfect in this case but a complaint to the Revdex.com was not necessary, before ever seeing this complaint I emailed and stated we would be out this week. I hope anyone reading this understands that we are certainly not immune to mistakes but we never avoid customers or warranty work and a quick look at our reviews should alleviate any concerns. [redacted]
I have several pictures showing the fence installed with no gaps. There are some angled pictures however there are also pictures that were taken straight on. The pictures very clearly show no gaps between pickets. I will send pictures to the Revdex.com to illustrate this fact and would be...
happy to discuss this complaint with any future prospective customers. The shrinking of pickets is absolutely normal and when [redacted] pointed out the gaps she was most worried about I took a tape to them. None of the spaces I measured were more than 3/8". I offered to send her invoices showing where I purchased the pickets and I have heard nothing regarding knots until now. Knots are part of a fence, we do not ever use "clear" cedar which would be the only way to avoid knots. I did not send her to "other sights", I forwarded emails from my supplier and the mill where the wood came from. These were to try and help her understand industry standards as well as the fact every fence has these gaps. I can not emphasize this enough, we NEVER install pickets with slight spacing between them unless requested. We install every picket as tight as possible as that is the easiest way to install them. The dirt in the rocks was not excessive in my opinion and is unfortunately part of the construction process. We needed to move a small piece of metal edging to dig the holes, when installing a new fence there will be some final landscape the homeowner needs to do afterwards. I just hope people look at our other reviews and understand in this case the customer may be unreasonable. If we make a mistake we fix it, no mistakes were made on this job. I am unwilling to provide a discount for a fence that was installed correctly, this seems very unfair and a bad way of conducting business.