Andrew's Custom Gutters

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ It is not the gutter, his roof is leakingAn expert went to his home and explained that flashing needs to be installed and I explained the same thing to him previouslyI have been out there three times to try to fix the problem and explain that it is the roof and not the guttersThere was a leak prior to me installing the radiance gutterThe damage they are assuming could very well be from the leak prior to my workThis customer's complaint is not valid because the problem is unrelated to the work performedThe homeowner installed his own roof and installed the roof incorrectlyThat is the reason for the leaky roof

She gave me a credit card deposit and I purchased a materialShe called and said she wanted her roof done and I picked up that depositThen I found out she filed a dispute and took the $out of my account Then she told me she put the money back into my account and I was at my bank for hours to find out that was a lie and she did not put the money back in my accountThen she said I still had her money, but I do not have the $I was paid $in funds for her roof, but we purchased all the materials for the roof and guttersI spoke to her two days ago, and the communication since then has gone deadShe continuously kept telling me the money is there and it was not not in my account because she disputed the moneyShe did not even tell me she took the money out I found out by my bank notifying me that she filed a complaintTwo to three weeks later she signed the money over to me to do the roof after she disputed the money for the guttersShe also had me meet with her insurance adjuster

When I called Andrew he was out the next day to give me an estimate When the crew showed up they were friendly and courteous and installed my new gutters in a couple of hours I would highly recommended Andrew's Custom Gutters

Impressive job - new roof and gutter guards I would recommend

I had Andrew's Custom Gutters come by my property and install new gutters in June He came by my house gave me a fair bid, we agreed on a price and his crew showed up a week later and did the job in one day, It's been months and the new gutters are excellentI highly recommend Andrew's Custom Gutters

She gave me a credit card deposit and I purchased a materialShe called and said she wanted her roof done and I picked up that depositThen I found out she filed a dispute and took the $out of my account Then she told me she put the money back into my account and I was at my bank for
hours to find out that was a lie and she did not put the money back in my accountThen she said I still had her money, but I do not have the $I was paid $in funds for her roof, but we purchased all the materials for the roof and guttersI spoke to her two days ago, and the communication since then has gone deadShe continuously kept telling me the money is there and it was not not in my account because she disputed the moneyShe did not even tell me she took the money out I found out by my bank notifying me that she filed a complaintTwo to three weeks later she signed the money over to me to do the roof after she disputed the money for the guttersShe also had me meet with her insurance adjuster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
Sincerely,
*** ***

It has been taking care of Thank you *** ***

Bought a house that turned out to need more gutter and roof work than expected Got exactly what I needed for a lot less than some of the bigger outfits from Andrew\'s and, while still early, looks like high quality workHe and his crew were easy to work with, maintained good communication and I would recommend the company to anyone

When I called Andrew he was out the next day to give me an estimate When the crew showed up they were friendly and courteous and installed my new gutters in a couple of hours I would highly recommended Andrew's Custom Gutters

Initial Business Response /* (1000, 5, 2015/04/23) */
It is not the gutter, his roof is leakingAn expert went to his home and explained that flashing needs to be installed and I explained the same thing to him previouslyI have been out there three times to try to fix the problem and
explain that it is the roof and not the guttersThere was a leak prior to me installing the radiance gutterThe damage they are assuming could very well be from the leak prior to my workThis customer's complaint is not valid because the problem is unrelated to the work performedThe homeowner installed his own roof and installed the roof incorrectlyThat is the reason for the leaky roof

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Andrew came exactly when scheduled to inspect the gutter and give me a quote to replace it He saw that the gutter was hanging and in danger of falling, so he agreed to come out the next day He ended up coming out one day later due to a delay on another jobOn the day he came he found that the gutter didn't need to be replaced, but he did have to replace the flashing He gave me a credit for reusing the gutter, which paid for replacing the flashing The total cost was more than the original quote, but it included extra materials and labor so I was satisfied The work was done quickly and the gutter is now installed at the correct angle so it drains better I was very pleased with Andrew's work and promptness I would not hesitate to use him again, and I highly recommend him for any work involving gutters

Awesome job installing my new gutters and gutter guards, and the price was very reasonableHighly recomended contractractorI plan on having him back for more work in the future